Customer Service Direct Support

ADEDAYO ELIJAH ADEYEYE

Saskatoon, Saskatchewan

Phone: 639-***-****

Email: ***********@*****.***

PROFESSIONAL SUMMARY

A dedicated and results-driven professional with a diverse educational background and experience in various roles. Whose educational journey is equipped with a solid foundation in communication and management principles to optimize company performance and employee relationships. EDUCATION

January 2023- Present(To be completed April 2025)

Business Diploma – Human Resources

Saskatchewan Polytechnic Moose Jaw, Canada

October2019-October2022

Higher National Diploma- Mass Communication

Lagos State Polytechnic Isolo, Nigeria

September2016-September2019

National Diploma- Mass Communication

Lagos State Polytechnic Isolo, Nigeria

PROFESSIONAL EXPERIENCE

January 2024 – December 2024

People and Culture intern Saskatoon, Canada

Legal Aid Saskatchewan

Facilitated the onboarding and offboarding process for employees using the HRIS and internal eTicket platform.

Posted job openings both internally and externally, ensuring effective communication and visibility.

Developed the exit survey questionnaire using SurveyMonkey to gather valuable feedback from departing employees.

Updated the employee checklist to ensure that we have accurate employee information in the system.

Updated the career page on the organization’s website to enhance job visibility and attract top talent

Took accurate and comprehensive minutes during meetings to ensure clear documentation and follow-up actions.

Collaborated with other team members to discuss and execute strategic planning of the organization.

March 2023 – December 2023

Wash Bay Attendant Moose Jaw, Canada

Roberge Transport

Collaborated with other team members to make sure that trailers left the bay clean and healthy enough for the livestock. This resulted in reduction of vets failed trailers by 70%.

Consistently cleaned the bay area after my shift with the firehose and sanitized the area to make it a safe and healthy environment to work.

Trained new employees on how to use wash bay tools in a safe manner and do a good job on the trailer.

Constantly helped the truckers with shoveling out the shavings out of the trailers when they got back from their trip.

May 2020 – August 2022

Human Resource Assistant Lagos, Nigeria

Lomage Consultancy

Assisted in managing HR correspondence and emails.

Assisted in scheduling meetings and handled all HR related logistics.

Assisted new employees with orientation and documentation to ensure they are properly onboarded.

Updated the KPI to make sure that all employee information are entered accurately and up to date.

January 2018 – April 2020

Administrative Assistant Lagos, Nigeria

Lomag Consultancy

Assisted in basic HR and finance related tasks if required.

Constantly checked office supplies and kept records of inventory and processed orders for materials that need to be restored.

Answered phone calls, emails and enquiries from clients.

Managed calendar, appointment and meetings for my manager.

Provided customer service support when needed.

CERTIFICATION

CPR & First Aid (AED)

Occupational Health and Safety (Level 1&2)

Resiliency and Self-care CTI

SKILLS

HRIS (ADP)

Microsoft Applications (Outlook, Word, Excel)

Ability to use SurveyMonkey

Understanding of the Collective Bargaining Agreement (CBA)

Contact this candidate