Account Receivable

Deneen Lowrance

Spartanburg, South Carolina 864-***-**** ******.********@*****.*** www.linkedin.com/in/deneenlowrancue

Innovative and detailed accountant with GAAP expertise. Enjoys cultivating working relationships with leadership and industry experts to consult them in assessments. Focused on using data to form strategies and initiatives that lead to positive customer experiences. A strong communicator and relationship-builder, able to lead robust conversations with customers and collaborate effectively with internal teams. Result-oriented with strong analytical and creative problem-solving skills. Committed to building profitability through customer satisfaction, retention, and driving sales opportunities.

AREAS OF EXPERTISE

Project Implementation Business Analysis Business Consulting Systems Integration Data Discovery and Gathering Troubleshooting Risk Mitigation Contract Negotiation Stakeholder Management Process Mapping Retention Cross-Functional Collaboration Feedback Analysis Strategic Planning Advocacy Conflict Resolution Schedule Coordination Data Management Product Expansion Project Management Process Improvement Software Systems Data Analysis Research Reporting Problem Solving

HIGHLIGHTED SKILLS

Microsoft Office Suite Google Suite Slack SAP Oracle QuickBooks ERP AS400 Power BI Google Analytics MicroStrategy IBM Cognos Analytics

PROFESSIONAL EXPERIENCE

Builders FirstSource October 2023 - Present

Scheduler

• Develops systems and reports for functional operations, record changes, and running queries and reports

• Implements cost-saving measures and negotiates favorable terms with suppliers

• Manages transportation routing processes that focus on quality, efficient service, and keeping up with product capacity

• Implemented processes, procedures, and automated scheduling systems to generate efficiencies for delivery

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology

• Collaborated with cross-functional teams to ensure timely delivery of products and materials.

• Created and implemented a Delivery+1 program that successfully develops processes and workflows to mitigate backlog

Mermet USA April 2022 – March 2023

Customer Service Specialist

• Processed purchase orders and provided confirmation to customers

• Served as liaison for order processes and procedures.

• Managed customer relationships and resolved issues to provide best in class customer service

• Analyzed business processes and workflows to identify opportunities for improvement and automation

• Monitored social media platforms, webpages, and emails to support customers and sales

• Collaborated with management for continuous improvement and problem solving

The Merit Group August 2021 - April 2022

Financial Service Representative

• Monitored accounts and conducted collections to settle customer issues and financial errors

• Processed customer payments using ACH, Credit Card, and EFT systems

• Managed customer accounts operating financial software

• Spearheads researching, troubleshooting, and diagnosing issues, documenting solutions

• Coordinated the resolution of payment discrepancies using information from accounting systems

• Maintained internal and external customer relationships

• Collaborated with product, sales, and operations departments to create functional accounting outcomes

Purpose Financial February 2020 - July 2021

Reconciliation Account

• Oversaw client’s cash, accounts receivable, bank reconciliation and bad debt recovery per information provided by the treasury department via excel spreadsheet.

•Developed reports that provided valuable insights to internal and external stakeholders.

• Analyzed all transactions as part of continuous fraud investigations processes and procedures.

• Led daily reconciliation of Point of Sales (POS) activity for banks using best practices.

QS/1 Data Systems August 2012 - December 2019

Collections Clerk

• Created aging reports to identify delinquent customer accounts.

•Identified the root cause of billing issues, provided a clear explanation of the billing process as an integral part to resolving customer account concerns.

•Regularly informed customers about unpaid accounts and provided payment suggestions via email.

• Processed customer payments via ACH, Credit Card, or EFT through online payment portal.

Extended Stay Hotels October 2002 – April 2012

Revenue Auditor

•Verified daily deposits to minimize loss of funds.

•Maintained all records used by other departments to perform required financial procedures, including tax preparation and profit-and-loss-analysis.

• Managed client assets for safekeeping to support investigated functions.

EDUCATION

Bachelor of Science in Psychology

University of South Carolina, Upstate

Contact this candidate