Customer Service Associate
Resume:
Mavis Carter
Fort Payne, AL *****
********@*****.***
Willing to relocate to: Chattanooga, TN - Atlanta, GA - Birmingham, AL Authorized to work in the US for any employer
Work Experience
At Your Service Associate
Macy's-Atlanta, GA
September 2022 to November 2024
Customer Service Associate: Assisted customers with in person sales, returns, curbside, and door dash orders at a high level of consistency in a fast paced environment.. Answered the phone urgently, properly and in a professional manner. Handled customer complaints and concerns efficiently and effectively. Exceeded customers expectations by going above and beyond. Consumer Loan Specialist
Heights Finance-Greenville, SC
August 2020 to September 2022
Sold money through the process of a loan by calling new, previous, and existing customers. Process payments with cash, debit, and checks. Set up auto bank pay for customers. Run credit check using equifax program. Read a credit report with accuracy to make loan decisions. Explain credit report to customers. Make collection calls daily.
Head Cashier/Supervisor
Lowes-Anniston, AL
August 2007 to February 2020
Responsibilities
Supervised ten or more cashiers daily. Trained new sales associates.Operated cash register for cash, check, and credit transactions. Answered customer telephone calls promptly and in the appropriate manner. Processed customer credit applications. Identified shoplifters and alerted management. Priced, stocked, and replenished merchandise according to store layouts and planograms. Cleaned and organized customer service and checkout desk. Completed all points of sale opening and closing procedures including pulling register tills. Mentored new sales associates to contribute to stores positive culture.
Accomplishments
Received EMPLOYEE OF THE MONTH.
Member of the stores VOICE TEAM.
Achieved status of TOP SALES PERFORMANCES FOR CREDIT APPLICATIONS, AND STORE MY LOWES CARDS, and WARRANTIES.
Managed and led a team of more than ten sales associates. Received LOSS PREVENTION RECOVERY REWARDS.
Skills Used
GREAT LEADERSHIP SKILLS.
BEING A POSITIVE ROLE MODEL AND VOICE FOR THE COMPANY, STORE, AND FELLOW EMPLOYEES. Shared best practices for sales and customer service with team members to improve the stores efficiency. Sales Associate/Customer Service
Best Buy-Oxford, AL
August 2006 to May 2007
Responsibilities
Priced merchandise, stock shelves, and took inventory of supplies. Trained new sales associates. Determined customer needs by asking relevant questions and listening actively.Answered customers phone calls promptly and appropriately.
Salesperson
Dillards-Oxford, AL
March 2002 to August 2006
Responsibilities
Trained new sales associates. Operated cash register for cash, check, and credit card transactions accurately.Answered customer phone calls promptly and in the appropriate manner. Processed credit applications for customers. Priced, stocked and replenished merchandise according to store planograms. Followed merchandising guidelines to present visually appealing displays. Used time efficiently when not serving customers, including folding clothes and cleaning fitting rooms. Identified shoplifters and alerted management. Completed all points of sale opening and closing procedures including pulling register tills. Accomplishments
TOP SALES PERFORMANCES IN DEPARTMENT OF THE STORE. TOP SALES PERFORMANCE FOR CREDIT APPLICATIONS.
Skills Used
TEAM PLAYER
Education
Business Management in Business
Gadsden Business College - Anniston, AL
January 2000 to December 2001
Skills
• Store Management Experience
• Management
• Customer Service
• Retail Sales
• Gadsden, AL February 1999 to February 2000 Responsibilities Operated cash register for cash, check and credit transactions. Answered customer phone calls promptly and appropriately. Trained new sales associates. Followed merchandise guidelines to present visually appealing displays. Used time wisely and efficiently when not assisting customers such as folding clothes and cleaning dressing rooms.
• Planograms
• Communications
• Time Management
• Management Experience
• Salesperson Sears
• Loss Prevention
• Problem solving
• Business Management
• Merchandising
• Team Management
• Leadership Experience
Contact this candidate