Customer Service Project Manager

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CHRISTOPHER PAZ

(***) *** - **** *****.******@*****.*** Miami, FL - USA

Results-driven professional with 8+ years of experience in financial statement analysis, counterparty risk management, and process innovation. Skilled in revenue and cost forecasting, valuation modeling, and strategic investment planning. Strong communicator with experience across diverse industries, including agriculture, customer service, client relations, and recruitment. A proactive problem-solver who combines technical expertise with relationship-building skills to drive operational efficiency and business success. WORK EXPERIENCE

PROPERTY & PROJECT MANAGER 2013-Present

ORNELLA International

● Developed and executed investment strategies for underutilized properties, maximizing profitability.

● Supervised construction projects, managing contractor coordination, material deliveries, inspections, permitting, and budgeting.

● Increased occupancy rates, reduced rental turnover, and secured a new revenue stream by negotiating and installing a cellular tower lease.

● Led a large-scale agricultural revitalization project on a 60-hectare property, protecting it from title theft fraud and transforming it into a profitable operation within 15 days.

● Gained hands-on expertise in sugarcane cultivation, optimizing yield through strategic fertilizer and chemical applications, workforce recruitment, and budget management.

● Orchestrated heavy machinery logistics and seasonal workforce coordination for efficient harvest operations.

● Partnered with legal teams to successfully litigate over 30 lawsuits against organized title fraud, securing property rights and protecting assets.

CUSTOMER SERVICE REPRESENTATIVE & LOAN SPECIALIST 2011 - 2013 Advance Me Today

● Assisted clients with loan servicing inquiries, ensuring clear communication of payment options.

● Guided clients through the loan application process, expediting approvals and enhancing customer satisfaction.

● Handled high call and email volumes, providing timely and accurate resolutions to client concerns.

● Created and delivered training presentation decks to improve customer understanding and assist in new employee onboarding.

● Proactively identified areas for process improvement, contributing to more efficient loan servicing operations. SKILLS & EXPERTISE

Customer Service Problem Solving Microsoft Office

Strong Communication Relationship Building Financial Analysis Budgeting & Forecasting Risk Assessment Investment Planning Sales & Reporting Revenue Growth Strategies Agricultural Management 2

Construction supervision Negotiations Efficiency Improvement EDUCATION

HIGH SCHOOL DIPLOMA Country Day School San Jose, Costa Rica 2006 LANGUAGES

ENGLISH - Fluent SPANISH - Fluent