Customer Service Call Center

Ebony Davis

NURSING STUDENT

Atlanta, Ga 706-***-**** *********@*****.***

Objective

Dedicated and compassionate nursing student with hands-on experience in patient care, seeking a position to apply my clinical skills and expand my knowledge in a healthcare setting.

Possess strong multitasking abilities honed through Call center positions, ensuring excellent customer service and efficient operations.

Experience

Medical Entry level experience 2023-2024

Practice hands-on skills such as IV insertion, catheterization, wound care, and basic life support.

Learn and practice sterile techniques and proper use of personal protective equipment (PPE).

Gain proficiency in using medical equipment and technology.

Practice nursing skills in a controlled environment using high-fidelity mannequins.

Participate in simulated patient scenarios to improve clinical decision-making and critical thinking.

Improved product recommendations and increased sales

Drove business decisions and reduced operational costs

2022-2023

State Farm insurance customer service position

Assisting customers with inquiries, complaints, or issues related to products or services.

Providing technical assistance and troubleshooting for customers facing problems with products or services.

Promoting and selling products or services to potential customers over the phone.

Accurately entering and updating customer information in the company database.

Meeting

performance targets such as call handling time, customer satisfaction scores, and sales quotas.

Education

Georgia state university may 2021-2022

Major: Health professions minor: psychology

UEI College march 2024

Major: Medical billing & coding

Skills & abilities

Strong Communication & Interpersonal Skills

Multitasking & Time Management

Inventory Management

Customer Service Excellence

Knowledge of menu

Attention to detail

Suggestive selling

Handling Inquiries

Responding to customer questions via phone, email, chat, or in-person, providing accurate information about products or services.

Contact this candidate