Customer Service Associate

RAMJOLYN CALIBJO ARNOLD

Block *, Lot ** Uva It. Orchard Expansion, Maia Alta Subdivision Antipolo City, Philippines 1870 Contact No.: +639O5 545 9824

E-mail: **************@*****.***

I am extremely interested in any openings that may arise in you esteemed organization, which may require my qualification and credentials. I believe that my outgoing personality, my unique mix of training and work experiences, and my qualified education makes me a strong candidate for any suitable position. I have strong communication and interpersonal skills, and I believe that both skills match the requirements you seek.

I would also be able to contribute to the team and organization effectively if you would give me the chance to and the greatest qualities I have are: I can work under pressure; I am flexible, easy to get along with, and I know how to manage people and get the job done whatever the situation might be, capable and very flexible to handle new assignments, dedicated employee with a strong work ethic, willing to learn different aspects of work related to the assigned tasks, have the initiative to decide what is good to the welfare of the company, willing to go overtime when the company needs in related to work aspects. Here is my Curriculum Vitae for your review. Thank you for spending some of your valuable time reading this cover letter and reviewing my application of my previous and present employment in this field. EDUCATION:

• Bachelor of Science in Computer Science

(Tertiary) AMA COMPUTER COLLEGE

Cainta, Rizal, Philippines

March 30, 2001 (3’d year college)

WORK EXPERIENCE:

• CONCENTRIX CVG PHILIPPINES, INC

-Booking.com (Account)

Customer Service Advisor

Mandaluyong City, Philippines

-Inbound/Outbound calls

-Chat/E-mail Support

-Customer's resolution

- Manage large amounts of inbound and outbound calls in a timely manner

-Follow communication “scripts” when handling different topics, identify customer's needs, clarify information, research every issue and provide solutions/alternatives.

-Knowledgeable in using Pega tools and TED

-Ashley Furniture USA (Account)

Customer Service Advisor

Eastwood, Quezon City

(May 14, 2024- December 14, 2024)

- Build sustainable relationships and engage customers by taking the extra mile.

-Chat/E-mail Support

-Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner.

-Provide accurate and complete information to customers by using the right tools, processes,

and procedures.

-Resolve customer issues in a timely manner to ensure customer satisfaction.

-Handle customer complaints with empathy and provide appropriate solutions to their concerns.

-Always maintain a high level of professionalism.

-Knowledgeable in using Salesforce.

• MR & MRS KEZ ONLINE FOOD CATER TRAYS

Antipolo City, Philippines

CHEF/OWNER

(JUNE 06, 2023- PRESENT)

-CATER EVENTS, PERSONAL ORDERS, FOOD CATER TRAYS (PICK UP & DELIVERY)

• RAM'S HOUSE KITCHEN ONLINE FOOD DELIVERY

CHEF/OWNER

(OCTOBER 08, 2018-APRIL 1, 2021)

-ONLINE FOOD DELIVERY, COOKING FOR SPECIAL EVENTS, PERSONAL ORDERS, PICK UP AND DELIVERY

• TOP CARE MEDICAL CENTER

Icad Residential City, Mussaffah

Abu Dhabi, United Arab Emirates

-Medical Trainee

(July 14, 201fi- September 27, 2015)

- Medical Receptionist

(October 04, 20f5-December 14, 2016)

— Greeting patients professionally both in person and on the phone

— Quickly answering or properly referring questions and issues

— Optimizing provider schedules and patient satisfaction with efficient scheduling

— Notifying providers of patient arrivals

— Comforting patients by anticipating anxieties and effectively answering questions.

— Ensuring availability of treatment information by retrieving and updating patient records

— Verifying financial records and collecting patient charges while filing and expediting third-party claims

— Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• G-TECH INTERNATIONAL GENERAL MAINTENANCE

Abu Dhabi, United Arab Emirates

-Telephone Switchboard Operator (1 year)

-Admin Manager {2 years)

- HR Manager (2 years)

(May 11, 2009-December 14, 2014)

— Supervise and coordinate activities of staff.

— Conduct orientation programs for new employees

— Managing Lpo, Quotations, Invoices, Correspondence, Payrolls, Petty cash, Time sheets and Health Card for the Staff

— Administer salaries and work out leave entitlements.

— Maintain management information systems (manual or computerized)

— Handling all office activities on behalf of Chairman.

• CALL EXPAND (CALL CENTER)

Makati City, Philippines

Call Center Agent

(August 23, 2008 - April 26, 2009)

— Accomplishes sales and organization mission by completing related results as needed.

— Inform clients by explaining procedures, answering questions and providing information.

• ANTIPOLO MEDICAL HOSPITAL

Antipolo City, Philippines

Medical Secretary/Medical Assistant

(July 3, 2003 — August 4, 2008)

— perform routine tasks and procedures such as measuring patient's vital signs, administering medications and injections, recording information. Thank you for taking time to review my resume. I hope that my skills and experience align with your needs. I hereby declare that the above information provided by me is true to the best of my knowledge. Respectfully yours,

Ramjolyn Calibjo -Arnold

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