Customer Service Rep

Erica Coronado

***************@*****.*** 520-***-**** San Tan Valley, AZ 85143

Summary

Dedicated customer service rep with 10+ years of experience combining management and customer service expertise in inbound and outbound call centers.

Bilingual Phones experience. Proficiency building relationships in both English and Spanish. Looking for a position as a customer service Rep in a fast growth company. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Self-motivated and fast learner with specialized knowledge in client relations.

Skills

● Dedicated customer

service

● Administative

Experience (Document

signing and delegation)

● Inbound and outbound

call center experience

● Bilingual phone

experience

● Building relationships

with clients

● English

● Spanish

● Goal-oriented

● Customer satisfaction

● Meeting aggressive

business goals

● Insurance brokerage

experience

● Fast learner

● Telephone reception

● Paperwork Processing

● Technical

Troubleshooting

● Customer Support

● Staff Training

● Customer Relations

Education

Florence High School - High School Diploma (Graduation 1998) References

Angelica Valdez - 602-***-****

Ana Ochoa - 480-***-****

Relevant Work Experience (Account coordinator)

Wells Fargo Bank.

Credit Card Collections

Representative

06/2023 - 09/2023

-Review customers' complaints.

- Upload paperwork verifying customers

Claims.

- Provide updates on case status.

- Reach out to customers to

gather more claim information.

- Provide customers with a resolution

within a period of time.

- Submit requests for extensions if

needed.

Cigna Healthcare

Benefits Specialist

09/2022 - 01/2023

-Provide clients with application

status information -Assist

agents/brokers

with password username issues

-Provide general information to

agents/brokers on plans offered

/qualifications for potential

applicants

-Assist with agent/brokers navigation

on Cigna portal website

Allstate Insurance Company

Auto Claims Representative ll

11/2020 - 12/2021

- Reviews claim status

- Update insured/ claimant contact

information,

-Provide claim updates,

- Provide payment information and

dates if applicable,

- Provide information on vehicle

repair facilities

- Schedule date with shops available

- Gather loss information for either

insured or claimant

- File accident reports

CVS Health Care

Pharmacy Technician

Representative

01/2019 - 08/2019

-Received incoming calls from active

patients,

- Review accounts and fill their

medications as needed,

- Update delivery address, phone number

of clients

-Schedule delivery dates,

-Reviewed medication prescribed,

-Update patients on dosage prescribed.

Wells Fargo - Chandler, AZ

Financial Crimes

Specialist

04/2018 - 11/2018

- Research and analyze complex

transactions, claims and documentation

using multiple online systems with

technical proficiency

- Gathering pertinent information to

process and resolve claims by

communicating with customers and

merchants to determine the outcome of a

disput

-Use Visa and Regulation E guidelines to

recover funds for customers in a

timely manner

- Excellent communication skills are

necessary to conduct thorough

questionnaires while documenting and

researching all required information to

assist the customer in resolving their

claim

- The nature of claims handled can be

complex; therefore, direct

communication with customers and

merchants is often required to resolve

customer disputes

Alorica Mesa

Phone Assignment Specialist

11/2010 - 08/2012 -Take calls providing services to customers, such as order placement or account

information.

- Create, maintain, and enter information into

databases

- Collect and deposit money into accounts,

disburse funds from cash accounts to pay bills

or invoices, keep records of collections and

disbursements, and ensure accounts are

balanced

- Answer telephones and give information to

callers, take messages, or transfer calls to

appropriate individuals

- Use computers for various applications, such

as database management or word processing

Bank of America

Customer Service Associate

09/2009 - 10/2010

- Inbound and outbound calls for the bank

- Did proof of insurance and flood insurance

- Verifications and proper documentation with

quality control

Contact this candidate