Customer Service Los Angeles

EDWARD SARTORIS

Arcadia, CA ***** 626-***-**** ***.*********.***@*****.***

HIGH-VOLUME DATA / RECORDS PROCESSING WORKFLOW PRIORITIZATION TIME MANAGEMENT CUSTOMER SERVICE CHECK PROCESSING FILES MONITORING / MANAGEMENT REGULATORY COMPLIANCE Quick-Learning Team Player who excels in fast-paced autonomous and / or collaborative work environments to exceed company goals. Top Performer who thrives in rapidly evolving scenarios – always willing to “go the extra mile” to surpass the status quo. Excellent Communicator builds alliances among senior-level decision-makers, employees, and customers, and who leads peers by example and with ethics and integrity. Career Highlights Include:

Proactively supporting peers in exceeding job objectives.

Consistently meeting all annual production and error requirements.

Demonstrating sharp attention to detail and strong multitasking skills.

Achieving ongoing recognition for exhibiting highly accurate work performance.

Offering talent in a production-centric role with strict speed and error-free standards.

Seamlessly transitioning from an old TRP machine to a new, state-of-the-art automated DMP. PROFESSIONAL SYNOPSIS

BANK OF NEW YORK MELLON, IRWINDALE, CA

(1995 – 2024)

Technician – Lockbox Management Keying Associate Skillfully support the execution of all check processing. Maximize the use of resources to achieve goals by planning and prioritizing tasks to ensure accurate, on-time completion per diverse customer requirements. Efficiently perform work to ultimately be balanced by supervisors. Contribute an ability to respond to and quickly resolve customer issues. Comprehensively research processing errors and log data as required. The Bank of New York Mellon out sourced and changed their remittance processing management. I and others were laid off with 11 month Supplemental Unemployment Benefits. Bank of New York verification: 1-800-***-****

Employer code: 10971

PROFESSIONAL DEVELOPMENT

COMPUTER LEARNING CENTER, ANAHEIM, CA

Certificate in Computer Programming

CALIFORNIA STATE UNIVERSITY, LOS ANGELES, CA UNIVERSITY OF CALIFORNIA, LOS ANGELES, LOS ANGELES, CA Undergraduate Studies

Excellent Professional References Provided Upon Request EDWARD SARTORIS

Arcadia, CA 91007 626-***-**** ***.*********.***@*****.*** Date

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Dear :

I am exploring a new opportunity within a challenging data entry role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in high-volume data / records processing, workflow prioritization, and time management. I am also well-versed in check processing, files monitoring / management, and regulatory compliance, and I consistently achieve stellar results due to my strong customer service and communication abilities with excellent attention to detail and problem resolution. To complement my experience, please note that I attained a Certificate in Computer Programming from the Computer Learning Center of Anaheim, CA and participated in undergraduate studies at both California State University and the University of California, Los Angeles. Formerly, as a Technician – Lockbox Management and Keying Associate for Bank of New York Mellon, I successfully support the high-volume execution of all check processing. Within this position, I plan and prioritize tasks to ensure on-time completion per customer requirements. I also promptly respond to and resolve customer issues, and research processing errors and log data as required. A sample of my career-wide accomplishments include:

Consistently meeting all annual production and error standards.

Achieving ongoing recognition for exhibiting highly accurate work performance.

Seamlessly transitioning from an old TRP machine to a new, state-of-the-art automated DMP. I am eager to discuss how my qualifications uniquely match your current and future needs, and I look forward to interviewing with you soon.

Sincerely,

Edward Sartoris

EDWARD SARTORIS

Arcadia, CA 91007 626-***-**** ***.*********.***@*****.*** Date

Hiring Agent Name

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City/State/Zip Code

Dear :

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals. Please recall that I offer proven talents in high-volume data / records processing, workflow prioritization, and time management, as well as customer service, check processing, files monitoring / management, and regulatory compliance. Note that I attained a Certificate in Computer Programming from the Computer Learning Center of Anaheim, CA and also participated in undergraduate studies at both California State University and the University of California, Los Angeles. As previously discussed, I am a top-performing team player who contributes experience in skillfully planning and prioritizing daily workflow to achieve objectives while exceeding annual production goals, adhering to strict companywide and / or industry standards, and minimizing errors among a large-scale workload. I also routinely collaborate with peers to optimize process and / or system enhancements that ultimately facilitate excellence in services to promote a strong company image. For the sum of these reasons, I am confident that I can realize success in a rewarding [ Insert Job Title ] role. I look forward to hearing a positive response from you, and I thank you again for the personal interview. Sincerely,

Edward Sartoris

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