Software Engineer System Architect
Resume:
Lakshmi Ramasrinivasan
***********@*****.***
● PEGA Certified Senior System Architect with 13+ years of technical and business experience in the PRPC
(PEGA Rules Process Commander) Technical Lead role in Banking and Financial and Telecom industries.
● Have been involved in Team Management, Coordinating with Clients, Designing, Developing & Reviewing deliverables, and ensuring compliance to quality
● Experience in various phases of SDLC like System Analysis, Design, Development, Unit Testing, Deployment and support functions.
● Expertise in all major components in Pega applications (Case creation, Stages, Flows, Activity, Data Page, Data Transform, UI, Integration, Security, Guardrails).
● Outstanding team player and proactive learner exceeds expectations in terms of work under tight deadlines.
● Excellent interpersonal, communication, presentation skills and leadership qualities.
● Hands on Experience on PEGA Upgrade Projects
● Developed PRPC Rules for database connection with external Databases.
● Designed and developed front end screens in PRPC using Harness and Section Rules.
● Delivered responsibilities as Sr Software Engineer & Systems Analyst
● Expertise in XML, JSP, CSS, CVS, JavaScript and HTML on WinNT/2000/XP.
● Experience in UI design and implementation.
● Knowledge on Pega PRPC OOTB rules and functionalities
● Expertise in building the user interface by creating harnesses, sections, HTML properties, flow actions rules and defined validations. Designed portals for work users and managers using skin and portal rules
● Integration using connectors & metadata wizards including REST services
● Application Testing and debugging using Tracer, PLA, SMA, Clipboard and Rule Inspector
● Data Model using Properties, Data Pages, Data Transform
● Security using Skills, Privileges, Access Groups, Access Deny, Access Role Name
● Deployments using Product and Product Patch rules
● Created and Customized Composite Portals, SLAs, Agents, BIX reports, Activities Certifications:
● Pega Certified System Architect (CSA)
● Pega Certified Senior System Architect (CSSA)
● Pega Certified Business Architect (CBA)
● Pega Certified User Interface Specialist (CUI)
Technical Skills:
Operating System:Windows Family
Web Tools/ Scripting Languages:Java, HTML, CSS, XML, JavaScript RDBMS: Oracle 11g, DB2, MS SQL.
BPM Tools:Pega Rules Process Commander (Infinity,PRPC v8.X, PRPC v7.X, PRPC v 6.x) Agile:JIRA, RTC
Framework:Pega RULE Smart Dispute, SFAi (Sales Force Automation for Insurance), PUI. Professional Experience:
Bank Of America Feb 24-Present
Pega Project lead
Project: Merchant Acquirer Disputes Management
When a cardholder files a dispute on a transaction with their issuing bank, then the issuing bank forwards that dispute to the merchant acquirer bank (MADM) via networks. The merchant acquirer bank needs to work with a merchant and network to resolve the dispute. All communications must be retain for seven years to meet audit and compliances requirements. Provide an automated solution to review disputes on timely manner, notify merchants, obtain documents from networks, submit documents to networks, credit/debit to merchant’s account. Pega Smart Dispute solutions will be integrated with Bofa applications, card networks and RS2 to meet the business requirements. It is implemented on Pega SD for acquirer framework v 7.4.8 on platform 8.5. It also uses Bofa ECF (Enterprise class foundation) to leverage the existing merchant/document integrations. Role:
● Designed and implemented workflows, rules, and decision tables within the Pega environment, improving process efficiency.
● Developed and customized Pega applications focusing on case management.
● Ensured the application is deployed with minimal downtime, following best practices for deployment and testing..
● Integrated Pega with third-party systems(Pulse network) using RESTful services, ensuring data consistency and optimized system interactions
● Created reusable components for the systematic disposition of records for all the Bofa Pega applications in the enterprise layer, reducing development time for future projects.
● Collaborated with the business team to identify requirements, define project scope, and deliver solutions within deadlines
● Delivered ongoing maintenance and enhancements to ensure continuous improvement in the dispute resolution process.
Environment: Pega Infinity ‘23.1.3,Splunk,SQL,Postman,JIRA Verizon Apr 22 – Feb 24
Pega Project lead
Project: TYS/CPRA/Nelson
The Transfer Your Service is a headless application which offers a simple and fast digital experience needed to resolve significant customer and employee pain points which interact with other systems to get and send required data.
The Nelson is also a headless application which uses Pega Survey to send and maintain the guided questionnaire for different products and business logic to identify the right resolver group to route the ticket which is raised from the external portals.
The CPRA is a privacy act compliance mandate application where Pega acts as the case management application to handle the incoming IRR requests and provides status update back to request application. Tech ops team uses this application for any manual process and reporting.
Role:
● Lead role in collaborating with business and IT team members to understand business requirements.
● Defining guidelines and best practices to be followed by developers and code-review.
● Implemented solutions for Post Sales LOB’s replacing/integrating with a wide technology canvas of disparate systems and processes.
● Worked on providing contracts to external systems to consume.
● Leads the design and development of systems making specific determinations about system performance, reliability, and scalability.
Environment: Pega Rules Process Commander V8.7,Kibana,SQL,Postman,JIRA Bank of America Aug 21 – Apr 22
Pega Technical lead
Project: Marlin
The Marlin application is an enterprise case management application which captures the life-cycle process for a deceased customer, from notifications to final account and customer processing steps for all products. It is being used by about 5K associates to effectively manage the entire deceased case lifecycle process with connections to various upstream and downstream systems.
Role:
● Lead role in collaborating with business analysts and IT team members to understand business requirements
● Worked on providing design based on requirements and technical leadership to project team members
● Involved in agile grooming sessions and help business analysts to write the user stories
● Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and documents to control the complex claim engine flows.
● Participated in design and code reviews and provided constructive feedback to ensure that the solutions meet business needs, performance requirements and security restrictions
● Worked with the performance team for each release to verify the processing time in the testing environment.
● Involved in creating error handling utilities and agents activities Environment: Pega Rules Process Commander V7.1,V8.5, ALM, Toad, JIRA Citi Group, South Dakota. Nov 14 – July 21
Pega Technical lead
Project: Know Your Customer (KYC)
The KYC application for Retail application is developed on top of Rainbow Servicing Manager application aims at an automated workflow and business process management tool to help business better prioritize, track and outreach to customers to support KYC reviews. It helps improve visibility, prioritization, outreach and systemic controls within the process for better user experience and compliance
Role:
● Lead role in collaborating with customers, business analysts, partners, and IT team members to understand business requirements and translated functional requirements to technical specifications through hands-on analysis
● Provided technical leadership to project team members and business partners across business and technical project dimensions solving complex business requirements
● Work closely with operational SME’s and business stakeholders to gather and refine specifications and requirements based on technical needs stemming from new operational demand or enhancements to the existing application
● Leads the design and development of enterprise systems making specific determinations about system performance, reliability, and scalability
● Involved in design and development of Data Model, Class structure, Access Group, Process flow, Workflows, Activities and UI properties and Worked on Defining Harness and section rules as a part of UI implementation.
● Involved in creating activities and defined Rule-Utility-Functions for common processing.
● Created Operators, Workgroups, Workbaskets, Data tables, Database Name Objects and Database Table Objects.
● Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and documents to control the complex claim engine flows.
● Converting free form layouts, smart layouts to dynamic layouts for more responsiveness.
● Involved in Creation of rules for Validation and integration rules.
● Created properties and data models for the classes and Created Report Definitions for reporting purposes.
● Participated in design and code reviews and provided constructive feedback to ensure that the solutions meet business needs, performance requirements and security restrictions
● Played an active role in owning technical issue resolutions within the team and trained members.
● Responsible for tracking project metrics, Task scheduling and quality assurance. Environment: Pega Rules Process Commander V7.4, V8.3, V8.5, HP Quality Center, JIRA Rainbow Service Manager (RSM)
The Rainbow Servicing Manager aims at providing Retail Bank services with a "One Stop" Solution for case creation to a guided workflow-based resolution for servicing, dispute and investigation of cases arising in card transactions. RSM is a BPM/Case Management application integrated with Eclipse for Rainbow USA and is based on Pega PRPC technology. It provides a user interface for creating and maintaining cases for the transactions done by the card members. Customer care representatives use this application for creating and maintaining disputes and cases. RSM is replacing functions supported by Concierge/PIR (Branch), IDEA (Call Center) and Citi solve (Back Office) from the legacy stack. RSM is built on Pega 7 BPM/Case Management platform. It is launched from within Eclipse frame for US Retail Bank and IPB/AHS (Affluent High Net Worth Clients). Roles & Responsibilities:
● Responsible for requirement analysis, designing, development and implementation of business policies.
● Responsible for preparing the high-level design for the business changes and low level design for the developers.
● Responsible for integrating and configuring the interfaces to external systems.
● Perform design and code reviews of the team to ensure quality deliverables
● Responsible for agile configuration management
● Used Pega SCRUM methodology, participated in Elaboration sessions and playback to Business.
● Participated in assessing the business scenarios to identify if Pega is apt to use.
● Worked with Enterprise architects to identify the right technologies to be used for different business/technical scenarios to arrive at a solution.
● Used IAC to display PRPC harness in the client's web page.
● Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Division, Org Units and Work groups.
● Created Decision Rules, Map Value, Decision Table, Decision Tree and Declarative Expressions.
● Responsible to prepare unit test plans and strategies to ensure high-quality deliverables
● Developed complex user interfaces and workflows of the application based on the delivery of each product
● Packaging and Deployment of Code to other environments Environment: Pega Rules Process Commander V6.3 & V7.1, Integrated Project Management System, HP Quality Center
AIG Business Partners, Japan June 2013 – Oct 2014
Pega Developer
Strategic Agency System (SAS)
Strategic Agency System (SAS) is a CRM solution built to consolidate two old and expensive agency management systems currently used by the business units FFM and AIU into one agent oriented, feature enriched, shared service system to expand distribution and delivery capabilities, and also reduce system maintenance cost, while providing a seamless interface that is transparent to agents. The main business objectives of the program are to streamline processes, improve customer service, and increase operation efficiency for the very large user base of the application, who are Insurance Agents and Agency Support Staff. SAS provides Insurers the ability to manage interaction with agents to support agents’ requests in a better and efficient way to attract and win new agents, meanwhile nurture and retain those which Fuji Kasai and AIU already have. SAS provides agents with a single view of all customer and policy which he or she has, to be able to manage prospects, customers and policy status from Agent’s point of view. Agents can connect behind the scenes to multiple third-party sources and services like Insurance Common Gateway and bulk quotation service. Role:
● Orchestrated DCO sessions with clients for requirement gathering workshops at onsite.
● Prepared business process models in Pega
● Prepared draft UI during workshops and finalized the user interface screens.
● Prepared atomic use cases as per each business process.
● Analyzed existing business activities and provided improvement solutions to enhance in Pega.
● Business requirements are elucidated daily to offshore team.
● Developed a prototype for the application during RFP phase
● Designed the Enterprise Class Structure of the application
● Packaging and Deployment of Code to other environments
● Developed complex user interfaces and workflows of the application based on the delivery of each product
● Interacting with Lead Architects from Pega Professional Services and other vendors to address several design complexities and challenges.
Environment: Pega Rules Process Commander V6.3 & V7.1, Oracle 11g, Microsoft Visio, Bizagi TCS,Chennai,India Nov 2010 - June 2013
Pega Developer
Cards Service Manager (CSM)
The Cards Service Manager (CSM) formerly Dispute Processing System, aims at automating the process of deciding on the various disputes and cases arising in card transactions. It provides a user interface for creating and maintaining disputes and cases for the transactions done by the card members. Customer care representatives use this application for creating and maintaining disputes and cases. This application will use data from external systems for processing disputes and cases. The system uses International Bankcard System (IBS) for their credit card dispute processing
Roles & Responsibilities:
● Analyzed the business changes and found the impacted functionalities of the applications.
● Prepared design document to incorporate the business changes for the impacted functionalities.
● Worked on subsequent maintenance and enhancement TPRs within application each calendar year which is based on compliance mandates from MasterCard, Amex and Visa Associations or rolling out new features from CITICARDS to serve its customer and grow its network.
● Made code changes and did code review of other team member’s components and identified logical issues.
● Coordinated Peer Review tasks and rules inventory updates.
● Prepared Unit Test Plan to document the unit test cases which was used during unit testing and system testing of the system.
● Coordinated with the other teams and helped the testing team with full integration testing.
● Attended project status meetings and ensured smooth delivery of the components as per the schedule. Environment: Pega Rules Process Commander V5.5 & V6.2, IBM DB2, Web Sphere 7.0, Microsoft Visio
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