Legal Assistant Client Solutions
Resume:
Jordan Taylor
Arlington Heights, IL 60005
****************@*****.***
Highly motivated and results-oriented leader with a proven track record of exceeding performance goals and driving team success in fast-paced environments. Demonstrated expertise in client solutions, team leadership, and process improvement. Seeking a challenging role in the Chicago area where I can leverage my skills to contribute to organizational growth.
Professional Experience
Sterling Lawyers - August 2022 – January 2025
Intake Team Supervisor July 2023 – January 2025
●Led and mentored a team of 20 intake sales agents across the US and the Philippines, fostering a high-performance culture.
●Conducted daily team meetings, developed comprehensive training programs, and organized team-building events to enhance productivity and morale.
●Consistently surpassed company Key Performance Indicators (KPIs) through strategic planning and effective execution.
●Collaborated on the development of innovative business plans to ensure the company's strategic objectives were achieved.
Client Solutions Legal Assistant – Team Lead February 2023 - July 2023
●Provided real-time coaching and support to team members, resolving complex client issues and Salesforce-related challenges.
●Managed team Real-Time Adherence (RTA) to optimize caller coverage and operational efficiency.
●Assisted in administrative support tasks and provided backup coverage as needed.
●Supported the Supervisor in facilitating daily team huddles and conducting live listening sessions for new hires.
●Contributed to the development and updates of policy and procedure documentation.
●Identified knowledge gaps and provided feedback to leadership for targeted training and coaching.
●Consistently exceeded KPI and ABP goals in inbound and call requirements.
Client Solutions Legal Assistant August 2022 - February 2023
●Screened leads for family legal matters, accurately logging client information in Salesforce.
●Managed client communications through phone, email, and text, demonstrating empathy and effective objection handling.
●Scheduled paid consultations with attorneys and conducted follow-up to convert potential clients.
●Identified and communicated team issues and process improvement opportunities for resolution.
Lady M Confections May 2017 - August 2022
Store Manager, Lady M Chicago May 2017 - August 2022
●Delivered exceptional customer service, catering to diverse clientele and ensuring a premium in-store experience.
●Expertly prepared and decorated all specialty cakes to meet daily demand and uphold brand standards.
●Managed comprehensive store operations, including inventory control, invoice processing, staff scheduling, merchandise receiving, payroll administration, employee relations, and budget management.
●Implemented strategic inventory management practices, resulting in a 48% reduction in product loss within two months (from 68% to 35%).
●Received comprehensive barista training and delivered high-quality beverage service.
●Assisted in planning and executing diverse events, including corporate parties, charity events, and bridal showers.
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