Customer Service High School
Resume:
Gavyn Coulter
Memphis, TX *****
*****.*********@*****.***
Summary
I am Gavyn Coulter, and I am a Senior in High School, attending at Memphis ISD. I do extracurriculars such as, Football, Track and Field, Powerlifting and Baseball. I am dedicated to chase my dreams into helping others that are in need. I am currently chasing the commitment to Wayland Baptist University to therefore get my Bachelor's degree in science. I also have other options on what I want to do in my life incase I change my mind. If I do, I either want go into a trade school and work as an Electrician and go to Amarillo college for their Electrical program. I have skills such as working fast and I can be compatible with my team. I can do things by myself if needed. I get things done. No matter what it may be I know it will get done.
Gavyn Coulter.
Skills
Inventory Control
Sales Development
Order Processing
Contract Preparation
Time Management
Money Handling
Client Service
Relationship Building
Money Transfer Systems
Flexible Schedule
Self-Checkout Assistance
Meeting Deadlines
Listening Skills
Positive and Professional
Teamwork and Collaboration
Problem-Solving Skills
Building Rapport
Customer Service
Conflict Resolution
Guest Relations
Fraud Detection
Cash Handling
Shipment Processing
Exceptional Customer Service
Sales Forecasting
Stocking and Receiving
Problem-Solving
Experience
December 2023 - February 2024
Dollar General Market - Memphis, TX
Sales Associate
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Engaged customers in friendly, professional dialogue to determine needs.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Assisted customers with product selection, sizing and styling.
Maintained cleanliness of store environment including floors, windows, displays.
Developed trusting relationships with customers by making personal connections.
Provided accurate information about products, prices and services.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Collected payments and provided accurate change.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Maintained up-to-date knowledge of store merchandise and policies.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Built and maintained relationships with peers and upper management to drive team success.
Assessed customer needs to provide assistance and information on product features.
Restocked shelves as needed to ensure sufficient inventory levels.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended, selected and located merchandise based on customer desires.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Cleaned shelves, counters and tables to maintain organized store.
Ticketed, arranged and displayed merchandise to promote sales.
Described merchandise and explained use, operation and care.
Placed special orders or called other stores to find desired items.
Bagged or packaged purchases and wrapped gifts.
Watched for and recognized security risks and thefts to prevent or handle situations.
Prepared merchandise for purchase or rental.
Maintained records related to sales for store management.
Organized stockroom shelves according to size, color or style.
Trained new team members in cash register operation, stock procedures, and customer services.
Sold various products by explaining unique features and educating customers on proper application or usage.
Processed transactions using a point-of-sale system.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Used technology resources to assist customers in locating and selecting items.
Upsold additional items based on customer interests and needs.
Demonstrated product features and benefits for customers' needs.
Received and displayed product shipments on store retail shelves upon delivery.
Developed promotional strategies to increase sales volume.
Attended weekly team meetings to review performance goals and objectives.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Conducted inventories on a regular basis to track stock levels.
Analyzed customer feedback data to recommend improvements in service quality.
Adhered to company initiatives and achieved established goals.
Increased purchase amounts by cross-selling with similar products.
Collaborated with management teams to develop innovative marketing strategies.
Ensured compliance with all safety regulations while handling hazardous materials.
Suggested ideas for improving store operations and increasing profits.
Tracked sales performance metrics to identify trends in the market place.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Greeted customers to determine wants or needs.
Scheduled shifts for fellow associates during peak traffic times.
Answered store and merchandise questions and led customers to wanted items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Organized store by returning merchandise to proper areas and restocked displays.
Maintained knowledge of sales and promotions, return policies and security practices.
July 2023 - September 2023
Loves Travel Stop - Memphis, TX
Sales Associate
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Engaged customers in friendly, professional dialogue to determine needs.
June 2022 - July 2022
Marcos's Pizza - Madison, AL
Cashier Assistant
Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
Interacted politely with customers to promote quality service during checkout.
Swept and mopped front end during shifts to maintain professional appearance.
Answered customers' questions concerning location, price and use of merchandise.
Greeted customers and provided assistance in locating items.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Greeted customers promptly and responded to questions.
Education and Training
Expected in May 2024
Memphis Highs Memphis, TX
High School Diploma
Completed coursework in English,Math and Economics
Completed continuing education in Engineering degree or Nursing degree still deciding.
Contact this candidate