Food Safety Customer Service
Resume:
Arulan Holden
Charlotte, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Sunflower family restaurant-Charlotte, NC
January 2024 to Present
• Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target.
• Assisted coworkers in rush hour periods by taking extra customer orders and bringing out prepared dishes.
• Performed extensive side work before and after the shift to make sure the dining area was clean and well organized.
• Demonstrated strong time management and multitasking skills to ensure a smooth workflow during busy periods.
• Consistently earned 100% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 7 tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Cook/Prep
Sodexo-Charlotte, NC
May 2023 to Present
• Follow the prep list created by chefs to plan duties
• keep the kitchen clean and orderly, and ensure ingredients are easily accessible.
• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
• Followed proper food handling procedures to minimize waste and maintain freshness
• Received inventory deliveries, checked for accuracy, and stored products appropriately
• Packed prepared foods into containers for storage or immediate consumption by customers/guests
• Labeled all prepared items with appropriate date labels for easy identification in storage areas
• Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
• Demonstrated excellent knife skills in cutting, slicing, and dicing ingredients
• Followed all food safety regulations and guidelines to ensure a safe dining experience for customers/ guests
Cashier/Host
1897 Market-Charlotte, NC
February 2023 to November 2023
• Operates cash register to complete customers cash or credit card sales transactions.
• Follow all of the company customer service and cash handling policies and procedures.
• Clean and sanitize work areas.
• stock the food display, stock, and work areas.
• Maintain a solid knowledge of products and services available.
• Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment.
• Demonstrate the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Ability to bend, twist, and stand to perform normal job functions.
• Ability to lift/push objects weighing over 50 lbs.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents.
Sorter/Packer
Amazon Warehouse-Charlotte, NC
March 2022 to July 2022
• Maintained a high level of accuracy while sorting a large volume of items daily
• Utilized sorting equipment and technology to expedite the sorting process
• Implemented quality control measures to minimize errors in sorting
• Maintained cleanliness and organization in the sorting area for optimal efficiency
• Ensured compliance with company policies, procedures, and regulations during the sorting process
• Demonstrated strong attention to detail when verifying addresses, labels, or other package information during the sorting process
Loader/Unloader
Capstone Logistics, LLC-Charlotte, NC
January 2022 to May 2022
• Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
• Collaborated with team members to prioritize tasks and meet daily shipping deadlines
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed established procedures for packaging, labeling, and preparing products for shipment
• Adhered to all safety protocols when handling hazardous materials or operating machinery
• Communicated effectively with supervisors regarding any issues or concerns related to loading operations
Education
Graduate candidate August 2022
Hopewell High School - Huntersville, NC
August 2007 to August 2022
Skills
• Childcare
• Multi tasking
• Time Management
• Quick learner
• Sales
• Guest relations
• Guest services
• Teaching
• Restaurant Experience
• Driving
• Documentation review
• Restaurant experience
• Hospitality
• Serving
• Cash register
• Customer service
• Food handling
• Driving
• POS
• Upselling
• Leadership
• Cash handling
• Heavy lifting
• Merchandising
• Supervising experience
• Manufacturing
• Time management
• Pet care
• Food industry
• Communication skills
• Organizational skills
• Microsoft Office
• Janitorial experience
• Custodial experience
Assessments
Front desk agent (hotel) — Proficient
February 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Achievements
• GPA 3.4
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