Customer Service Representative
Resume:
Frances Vargas-Robinson
CUSTOMER SERVICE REPRESENTATIVE
Henderson, Nevada, United States
*********************@*****.***
SUMMARY
unparalleled support. Proficient in customer service best practices and related options. WORK EXPERIENCE
January 2023-May 2023
CUSTOMER SERVICE REPRESENTATIVE
Masimo Stork
Las Vegas, Nevada, United States
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
●Streamlined call center processes for improved efficiency and reduced wait times.
●Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
●Assisted customers in navigating company website and placing online orders, improving overall user experience.
August 2022-January 2023
CUSTOMER SERVICE REPRESENTATIVE
Duke Energy
Las Vegas, Nevada, United States
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
●Streamlined call center processes for improved efficiency and reduced wait times.
●Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
●Collaborated with team members to develop best practices for consistent customer service delivery.
●Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. June 2016-May 2020
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Service
Las Vegas, Nevada, United States
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
●Assisted customers in navigating company website and placing online orders, improving overall user experience.
●Handled escalated calls efficiently, finding satisfactory resolutions for both customers and
•Customer Retention
•Complaint Resolution
•Excellent
communication & Listening skills
•Great interpersonal
skills, such as and patience
the company alike.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Updated account information to maintain customer records.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
EDUCATION
-2005
High School Diploma
Antelope Valley High School
Lancaster, California, United States
Antelope Valley High School, Lancaster, CA
High School Diploma, General Studies, 06/2005
SKILLS
Customer Support/Service User Interface/Experience (UI/UX) Detail Oriented Best Practices Billing Data Entry Retail Sales Customer Satisfaction Call Centers Process Improvement Resolve Customer Issues Service Delivery Track Customer Issues Customer Relations Problem Solving Skills Interpersonal Skills Customer Retention/Renewal Communication Skills Multitasking Establish Priorities
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate