Operations Specialist Inventory Management

TAYLOR POPE

******.****@***.*** 410-***-**** Halethorpe, MD 21227

Summary Positive and upbeat shift supervisor knowledgeable about safety standards, customer relations and inventory management. Well-versed in leading by example, deploying partners, and having resources to meet shift demands.

Committed and passionate about my role as a leader. Skills Cash handling ability

Always been the store operations specialist in

all of my jobs

Confident in decision making and holding

myself accountable

Resolve issues and mediate situations

Customer-oriented and welcoming personality

Safety awareness

Organization and time management

Committed to this role and my impact on the

store

Resourceful- using our mydaily, DCR, CSR

cards and weekly updates

I build confidence in my peers and push them

to be their best, motivating them when they

are doubtful, assure them in their decision

making

Helping the district by running shifts at other

stores like governors and west nursery, sharing

my knowledge on how to reach their store

goals

Great at building connection with my peers

and customers and bringing the environment

to life

Creative with suggestions and ideas

Empathetic and understanding to peers and

customer needs

Work with urgency and accuracy

Coaching and following standards

Experience Shift Supervisor 07/2018 - Current

Starbucks Glen Burnie, MD

Completed opening and closing duties to facilitate store operations by getting the baristas to follow the CSR cards and resources on our iPad

Maintaining quality standards of our products by making sure our baristas are using date dots and keeping sanitizer buckets fresh

Following the Covid-coach to make sure our baristas are checked in and healthy to work LEADING the store by using the daily coverage report and playbuilder tool, so I can assure the best partner performance for a faster, better customer experience Analyzing our monthly customer experience scores, using the MyDaily, sharing the weekly updates

Boosting customer loyalty by connecting and remembering names, creating a warm environment with genuine conversations and coffee for the community Having a GREAT attitude even towards change, being adaptive and quick at problem solving in the moment, having the ability to fix problems with ease and training the baristas on how to do so Knowing the company core values, making the moment right with the customer or the partner Sharing recipe knowledge with baristas so were always giving high quality drinks Store walks, lobby checks and assessments for overall store safety T

P

Creating well-rounded baristas by motivating & congratulating them on their training and achievements, uplifting conversations with partners Checking in and spreading knowledge with other supervisors throughout the day or during our virtual meetings to problem solve and improve our readiness and productivity Showing readiness and PASSION about the goals and ideas for the store so together as a team we bring them to life

Delegate tasks, coach partners, and time management Researching pars and inventory to regulate product Being empathetic and receptive to feedback of other baristas and shifts so every suggestion matters

Turning up the volume on the store music to promote an upbeat vibe Being the head of store communications when the SM is on vacation Having confidence in my decision making

Beauty Advisor Supervisor 04/2015 - 07/2018

Kohls Department Store Ellicott City, MD

Listened to the customers needs and applied their makeup according to what occasion or look they were going for

Lead the department by updating them on new launches and brands Connecting with my peers and customers for and overall welcoming environment, smiling and greeting newcomers, gaining loyalty

Organized high-end fragrance and makeup brands

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Trained staff on how to meet sales goals

Answering phones at the desk, scheduling appointments, and processing payments Assisted customers in feeling relaxed and comfortable with the process Education and

Training

High School Diploma 05/2014

Lansdowne High School & Academy of Finance Baltimore, MD Accomplishments Won partner of the quarter twice

OPS specialist

Received great reviews from customers online

Reached our stretch goal by getting our DT time under 40 seconds, I got it down to 34 On the shift I was running a picture of me and my baristas was taken the day we had a low DT time and was posted on the cover of the district's facebook page Being recognized for my upbeat personality

I'm the point of communication on days the manager is on vacation I'm a big part of my partners development, I helped Kat be less doubtful in her decision making and building her confidence. I did this by coaching her on time management and deployment, praising her at every win and celebrating her wins with the team I brought out the best in our candidate from DORS, Teresa, I introduced her more to our partners since she was shy and I always made sure she felt included. I had great patience with the whole process of her training because I saw her potential. I was there for any questions she had. She really appreciated that I gave her opportunities to keep trying when some people wouldn't give her a chance so she thanked me. I made her feel comfortable to connect with our customers in the window. I watched her growth as a barista blossom Jonathan is a barista at governors plaza and was thinking about being a shift but wasn't confident yet. When I came to governors and helped out he saw how passionate and upbeat I was about bettering their operations at that store, he built the readiness to be a shift supervisor. I communicated the routines to him and showed him how to problem solve, explained to him how the deployment works. Now he is a mid shift and night shift at that store and is very happy he got promoted to supervisor.

I went over to west nursery starbucks to help out their morning shifts, they were experiencing struggles since covid lockdown but more of their problems i noticed resided in lack of environment and morale. The leads seemed careless and always late. Not providing the best mood for our baristas and customer experience or passionate about the company at all. So I communicated this to the SM, and we worked on the store environment by praising and checking in with the partners. And eliminating the drama. Now west nursery starbucks environment is positive and upbeat.

Being at different stores I see the value and importance of my role, by creating a welcoming environment that will bring us together, so we can achieve the same vision together as a team

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