Project Manager Operations
Resume:
Rory Scott
Manager of Call Center Operations
Lot 471 Catherine Hall Montego Bay, St. James
*********@*****.***
OBJECTIVE
My objective is to represent any organization, company, firm, business and/or institution with professionalism and to remain adaptive, dedicated and loyal to this employer by upholding their standards with caliber. By being focused and committed to my daily tasks and/or duties, I know I will become very valuable to this business and in so doing ultimately an asset.
EDUCATION —
EXPERIENCE
Herbert Morrison Technical High School
Course – Engineering
Wilmot’s Academy
Course – Business Studies
University of the Common Wealth Caribbean
Course –Certificate in Supervisory Management
CXC’s Grade
Electrical Engineering Technology 2
Mechanical Engineering Technology 2
Technical Drawing 3
English Language 3
Principles of Accounts 3
Certificate of Achievement in the course of Study Team Jamaica Programme
2007 - 2013
Campaign Manager • Professional Axxess Jamaica
2013 - 2017
Project Manager • Global Outsourcing Solutions Ltd.
Administrative Assistant
Quality Analyst
Supervisor
2017 - 2018
Collections Supervisor • Coastal Capital Connections Ltd.
2018 - 2023
Operations Manager • Datamint Group of
Companies
2023 - 2024
Ops Support • Livexchange
2024-2025
Sales Specialist . Referrizer LLC
Responsibilities:
Operations Manager –
Managing Production
Overseeing all managers’/supervisors’ performance
Enforcing the company’s policies and procedures
Recruiting
Interviewing and hiring of applicants based on the company's criteria
Overseeing daily operations of the business
Creating and analyzing all reports sent to directors and received by the respective client/s
Reporting and communicating to respective client/s and directors
Ensuring the company remains profitable
Managing and motivating all departments within the company
Executing decisions for disciplinary actions including termination of a manager/supervisor
Making recommendations for promotion
In charge of various teams' performance
Responsible for incentive structure and motivation of the team
Providing data weekly to illustrate the performance of the campaign by utilizing, Microsoft Office tools
Project Manager –
Organizing and motivating all teams
Managing all team leaders
Creating and assessing reports sent to and received by clients
Overseeing the production for various projects
Enforcing policies as it relates to disciplinary action that suspension/termination of an employee
Enforcing other company policies
Reporting to the clients and CEO
Responsible for production
Interviewing and selecting applicants
Assessing and managing project/s risk
Creating and managing reports that are crucial to the project/s being successful
Responsible for retaining clients based on production
Supervisor-
Managing production for an assigned team
Time management for all team members
Reporting and communicating to senior management
Creating and assessing reports sent and received by senior management
Making recommendations for disciplinary actions including termination of team members
Motivating team members
Responsible for coaching and mentoring team members
Quality Analyst-
Auditing of agents’ calls daily
Making recommendations for coaching for agent/s
Coaching and mentoring agents
Scoring agents on calls based on client’s requirements
Working closely with supervisors and providing analytic feedback from calls assessed by agents
Reporting of documents and shared communication from supervisors, directors, and various clients
Analyzing the projection of all agents on the team and making a recommendation to fix any issue/s based on the output of the report
Administrative Assistant-
Preparation of office documents for client viewing or internal proceedings
Creating and implementing some office policies
Printing, scanning/photo copying of sensitive documents
Enforcing office policies
Short listing candidates/applicants for recruiting
Interviewing
Making recommendations for hiring possible applicants
KEY SKILLS —
COMMUNICATION
Interpersonal Skills, Strong Technical Skills, Goal Oriented, Organized, and good time Management Skills
Communication is one of the main factors that directly impacts and contributes to the expansion or scale-down of any business. When an employee feels that he/she is being communicated too poorly or not at all, then this mindset will affect the way he/she performs while in production. No employer has a desire for their business to fail or not improve where profitability and production are concerned, it is therefore important for this factor to be delivered to all employees/agents within an organization. An employee is more likely to perform ten (10) times better being communicated to than not to have any form of transparency where the business is concerned, especially if this level of communication impacts them directly. Therefore, I am big on ensuring that every department within an organization is equipped and armed with all the resources and information necessary to carry out its duties and to perform outstandingly for the success of the business.
LEADERSHIP
I am a natural leader who believes in maximizing every opportunity being presented to me and seizing the moment to illustrate my potential based on the forum readily provided. Leadership for me means that I am charged with the responsibility of setting an example and also being the example of the set characteristics that I am striving to personify to others. To first be a Leader you have to understand the notion that it’s not always about you, nor do you have to do everything by yourself or be the brightest bulb in the room. Secondly, patience is one of the key traits that every leader must possess in order to be great at leadership. While a leader has been placed into a position of authority, it is only after exercising the technique of patience does he/she really hones into their skill and projects a better version of themselves while being placed into this capacity. This theory is factual as I have experienced these concepts firsthand and have proven that whilst there are leaders there is a unique art to leadership and I am great at this.
REFERENCES
Deron Campbell
Police Constable
Freeport Police Station
Alice Eldemire Drive
Ian Hunter
Director of Transformation and Business Development
Datamint Group of Companies
561 Watson Boulevard, Cedar Grove, Portmore, St. Catherine
Contact this candidate