Customer Service Human Resources, finance analysis, budgeting
Resume:
Hamdy Khallaf
Personal Data:
Home Address: El Minya City, Egypt
Work Address: Sharjah, United Arab Emiratis
Email: ***************@*****.***
Contact Number: +971*********
D.O.B: 01/03/1975
OBJECTIVE To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EDUCATION:
Bachelor's degree of Tourism and Hotels, Section of Hotels Management, Cairo University 1998. EXPERIENCE
October 2023-To Present: Moon Retreat & Al Faya Retreat Managed By Sharjah Collection Hotels Management, Sharjah, Untied Araba Emiratis
*Cluster Retreat Manager,
Duties and Responsibilities.
o Oversee the entire running of the Resorts operations o Ensuring that the Resorts are operating in tip -top condition this includes the restaurant, reception, accounting and stocking of housekeeping supplies, human resources and customer service o Meet and greet all the guests
o Adhered to all the guest’s needs
o Handling all guest’s complaints with the right direction. o Open new channel and business development to increase the Retreats revenue and income o Conduct daily HOD’s meeting to make sure that all operations are covered o Daily inspection for all the Resorts area’s
o Maintain the safety and security procedures in all the resorts area’s o Planning for the staff training to make sure all will provide the highest level of standard. o Follow and implement the company and top management procedures. o Answer guest questions about resorts services and policies o Keep track of the Retreats financials, mentor budgets and make sure to reach the company objectives o Plan activities and allocate responsibilities to achieve the most efficient operating model 2 P a g e
March 2021-To 2023: Grand Plaza Hotel, Managed by Ewaa Hotels Group, Jazan, Saudi Arabia
*Hotel General Manager
June 2019-Feberuary 2021: Steigenberger Royal Cruise, Jaz Cruises, Luxor, Egypt
*Boat General Manager
2015-2019: Regency Regency Sealine Camp, Managed by Movenpick West Bay Hotel, Doha, Qatar
*Camp Manager
2013 – 2015: Wyndham Grand Regency Hotel, Doha, Qatar
*Room Division Manager
2010 – 2013: Ramada Encore Hotel Preopening Team, Doha Qatar
* Front Office Manager
2008 – 2010: Rose Wood Corniche Hotel, Jeddah, Saudi Arabia
* Night Manager
2005 – 2008: Sonesta Beach Resort, Sharm El Sheikh, Egypt
*Guest Relations Manager
2003 – 2005: Sonesta Beach Resort, Sharm El Sheikh, Egypt
*Ass. Customer Service Manager
2000 – 2002 Hilton Luxor Hotel, Luxor, Egypt
* Front desk Supervisor.
SKILLS:
o Very high Communication Skills. Being able to communicate effectively with employees, guests, upper management and vendors
o very good in Finance management.
o very high Problem-solving skills.
o strong team leaders.
o very high Interpersonal skills. Attention to detail. o Improved financial performance of the properties through effective revenue management, sales initiatives, and new marketing efforts.
o Time management. Teamwork Team Building.
o Creativity and originality. Flexibility, Tact and diplomacy; Patience; Self-motivation; A warm and open personality.
o Ability to Manage Multitasking.
o Detail Oriented. In order to ensure each guest has an unforgettable experience. o Decision-making, Motivated person, strategic thinking, critical thinking and analytical skills. Technical competencies.
3 P a g e
LANGUAGES
o Arabic: Mother tongue.
o English: Fluent.
o French: Good
o Spanish: Fair
COURSES AND TRAINING:
o Food and Beverage Training and hygiene Training. o sales and Marketing Course.
o Reservation Training.
o Fire Fighting Training.
o First Aid Training.
o P& L Training.
o Housekeeping and laundry Training.
PMS and Management System Training.
o Customer Services Training.
o Budgeting and Accounting Reports Training.
COMPUTER SKILLS:
o Opera Cloud
o Fidelio
o Power points
o PMS
o Word, Excel, Microsoft.
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