Customer Service Store Manager

Stephanie Kruesel

Edmonton, AB T*T *P* 780-***-**** ****@****.**

PROFESSIONAL SUMMARY

Results-oriented store manager with 13 years of managerial experience. Dedicated to fostering a team culture that promotes positive customer relations and drives growth in retail key metrics. Adaptable to various aspects of store operations, including employee management, visual merchandising standards, inventory management, and operational procedures. Committed to achieving sales goals, cultivating a strong team dynamic, and aligning with the company\'s brand.

SKILLS

Customer service

Problem-solving

Customer relations

Multitasking and organization

Customer service management

Team leadership

Friendly and positive

Team leadership and coaching

WORK EXPERIENCE

STORE MANAGER 09/2011 to CURRENT

Sport Chek Edmonton, AB, Canada

Recruited talented individuals and cultivated a high-performing team.

Trained staff on comprehensive product knowledge for effective customer engagement.

Coaching all team leads and store advisors to understand the Triangle points program and to feel confident speaking to customers about the benefits

Achieved 3% growth in sales over the past two years through strategic focus on key metrics.

Scheduling all employees shifts, considering shift preferences and business needs

Maintaining all promotional add set up, Visual standards through weekly/ monthly meetings

Accountable for maintaining all store operational standard through cash, department maintenance, audit compliance

Demonstrated keen attention to detail while managing and optimizing inventory systems.

Implemented strategies to mitigate loss and enhance asset protection.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

ADVISOR ASSISTANT 09/2021 to 01/2023

SunLife Financial Edmonton, AB, Canada

Delivered precise administrative support for two financial advisors.

Organized and managed extensive client files effectively.

Organized essential office requirements alongside meeting coordination.

SERVICE ADVISOR 01/2019 to 02/2022

Good News Auto Edgerton, AB

Consistently ensured high levels of customer satisfaction in a dynamic automotive repair environment.

Ensured efficient task allocation to maintain productivity among mechanics.

Ordered all shop supplies, parts, managed inventory levels

EDUCATION

Business degree Accounting/ Finance 01/2012

Nait

High school 01/1999

Ed Feehan High School

LANGUAGES

English

Full Professional

HOBBIES AND INTERESTS

Yoga

Swimming

Biking

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S

K

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