Customer Service Team Lead

STACEY BRUSH

North Fort Myers, FL ***** 262-***-**** ******.*******@*****.***

linkedin.com/in/stacey-jahnke-26341a85

PROFESSIONAL SUMMARY

DynamicHR Support Professional with 20+ years ofexpertise in Payroll, Customer Service, Benefits, and Recruitment.Most recently held a position as a Talent and Acquisition Team Lead at Kelly Services,managing interview scheduling,creating offer letters, onboarding, background checks, screenings, and collecting new hire documents. Motivated to elevate and support the Recruiting organization and work as a team player. Committed to providing a great candidate experience through all steps from interviewing to hire.

Experience with:

● Kronos

● Oracle/Brass Ring/OneHR

● PeopleSoft

● Workday

● Prioritization

● MyHR

● Taleo

● Ulti Pro

● E-Verify

● Microsoft Office Suite

● Multitasking

● Customer Service

● Sourcing Candidates

● Phone Screening

● Team Lead and Team Player

● Onboarding/Offboarding/Transfers

● W2 Reconciliation

● Calendar Management and Scheduling Meetings

PROFESSIONAL EXPERIENCE

KELLY OCG, Troy, MI (Remote)08/2006 – Present

Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually. Talent Acquisition Coordinator, Cummins, Inc.(02/2023– Present)

● Supported recruiters in administration duties.

● Phone-screened eligible candidates.

● Scheduled interviews.

● Ensured SLA’s were met.

● Requested background checks and drug screens and monitored results throughout the process.

● Onboarded new hires, internal promotions, and transfers in Taleo and ensured information was accurate. Coordinator Team Leader, Toyota(12/2021 – 02/2023)

● Managed a team of eight coordinators.

● Ensured SLA’s were met with all processing of coordinators.

● Audited interview scheduling, offers, and hires.

● Resolved escalations.

● Trained new coordinators.

● Conducted performance ratings.

● Primary Recruiter for Coops

● Created job postings.

● Extended verbal offers.

● Created written offer letters.

● Requested and monitored background checks and drug screens.

● Processed hires in Workday.

Talent Acquisition Administrator, Toyota(09/2020– 12/2021)

● Supported recruiters in administration duties.

● Scheduled Interviews.

STACEY BRUSH Page2

● Requested background checks and drug screens and monitored results throughout the process.

● Created offer letters for the entire exempt and nonexempt population.

● Onboarded new hires, internal promotions, and transfers in Taleo and ensured information was accurate and fed to Workday efficiently without error.

● Trained new employees

Operations Specialist-Segmented Administrator, General Electric(12/2017 –06/2020)

● Approved job postings through the One HR System.

● Conducted job launch calls with HR Manager and Hiring Manager to confirm expectations of the posting from opening of position to offer being extended.

● Screened resumes to ensure candidates met the basic qualifications of the job prior to sending to the Hiring Manager for review.

● Scheduled interviews for internal and external candidates and assisted with travel arrangements if necessary.

● Input information in the Applicant Tracking System. Made updates as necessary to ensure accuracy and compliance.

● Completed necessary forms for offer requests.

● Screened candidates resumes to ensure they met the basic qualifications of the role. Hiring Logistics Specialist, Element Vehicle Management(04/2016 – 12/2017)

● Posted jobs tothe Company website, Indeed, LinkedIn,Career Builder, and numerous colleges.

● Scheduled Interviews and made travel arrangements if necessary for candidates.

● Created offer letters and sent them to candidates.

● Requested background and drug screen checks. Monitored results until all items were complete.

● Processed onboarding for all external new hires in UltiPro.

● Processed I9 Verification for all new hires.

● Ensured all onboarding items were completed by new hires prior to start date.

● Scheduled New Hire and Benefits Orientation for all new hires.

● Other administrative duties as requested by the Human Resource Recruiting Team. Hiring Logistics Specialist, GE Capital(08/2014 –04/2016)

● Scheduled interviews for all GE Capital Risk open positions.

● Made travel arrangements for candidates.

● Processed requests for travel reimbursements.

● Sent offer letters to candidates.

● Collected all onboarding forms anduploadedto theGE Document Policy Manager system.

● Onboarding of new hires.

HR Services Specialist, GE Healthcare(08/2006 – 08/2014)

● Assisted GE employees with complex benefit and payroll issues.

● Managed Leave of Absence for all employees.

● Provided entry and issue resolution of the Kronos Time and Attendance system.

● Managed escalated payroll and benefit issues in place of HR Manager, which allowed HR Manager to focus on their key roles.

● Processed employee transactions, ensuring high quality data integrity.

● Provided proactive life event counseling to employees to ensure they understand benefits of the life event change.

● Process Reduction in Force for employees as well as counselling impacted employees on the benefit options at this difficult time.

● Responded to emails within a 24 hour response time.

● Monitored payroll overpayments and worked with stakeholders to ensure high rate of collection.

● Supported I9 verification process to meet regulatory deadlines.

● Screened resumes.

● Conducted and scored assessment testing for potential candidates. STACEY BRUSH Page3

GENERAL ELECTRIC COMPANY,Fort Myers, FL 06/1996 – 07/2006 Fortune 500 company developing tomorrow’s solutions in healthcare, technology, energy, and the financial service industries worldwide.

Senior Payroll Specialist(1996 – 2006)

● Researched, analyzed, recommended or implemented solutions regarding payroll issues for over 200,000 employees.

● Audited year-end tax reports to ensure reportingto IRS for W2’s was correct.

● Resolved and reissued W2’s.

● Processed payroll for all GE businesses worldwide.

● Tracked and processed leave of absence payments.

● Processed incentive compensation and variable compensation payments.

● Reviewedresumes, conducted phonescreensand onsiteinterviews. WISCONSIN MECHANICAL METAL FINISHERS,Waukesha, WI 04/1992 – 04/1996 Small sizemetal finishing company.

General Office Administrator

● Reconciled accounts payable and receivable.

● Reviewedresumes, conducted phonescreensand onsiteinterviews.

● Inventory and quality control.

● Shipping and receiving.

EDUCATION AND PROFESSIONAL/PERSONAL DEVELOPMENT

Six Sigma Greenbelt Certified(2004)

Certification,Operations Specialist,General Electric(2018) General Electric

● Member, food and pet drive committee for November/Decemberholidays (2015)

● Participant, GE School Volunteer Day/Habitat for Humanity/Donatedschool items and backpacks to less fortunate children (2006 – 2014)

● Volunteer, Hunger Task Force.

● Management Award, General Electric (2013)

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