Customer Service Call Center
Resume:
Alicia Bowie
*****************@*****.***
Professional Objective
Dependable, energetic professional with over five years of customer service experience, seeking a remote call center agent position or Production work utilizing extensive skills and experience to provide a high level of consumer/production satisfaction, while contributing to the goals of my employer.
Professional Experience
Energy Zone Marietta
Healthy Bartender February 2022- December 2023
Healthy Smoothie Shop
*Prepare and serve Herbal life smoothies, energy and beauty drinks and products, While also building a relationship with the customers about healthy choices.
* Offered coaching and improved sales.
*Handled vendors, assist with order inventory.
* Kept the shop atmosphere clean and vibrant adhering to OSHA standards. 1122 Productions
Production Assistant
for Web series October, 2018 - 2022
“XXXDeadBeetz” YouTube
● Work closely with the Director/1st Asst. Director assisting, production and art department setting up scenes.
● Assisted with Crafty.
● Back ground extra on set of peep show 2023
Calis Enterprise LLC. Arise work@home
Customer Service 11/29/2016-2021
● Handling 40-50 inbound calls per hour.
● Answered questions and provided general customer service.
● Upsell and make suggestions on products that best meet the customer’s needs.
● Trained in and utilizing the ACS/ ASD/ Salesforce/Poms databases. Macy's Cumberland Mall - March 2007 to April 2009
Merchandiser
• Worked the warehouse unpacking, alarming, hanging and folding garments that came into the store.
• Worked the floor in each department, pricing and marking down per store sales. John Hancock Insurance - Sept 2006 to March 2007 Field Service Administrator
• Maintained all department files on Orphan clients, re-assigned case files to active agents.
• Ran weekly reports on the progress of my case' to the Director of Marketing
• Performed research on orphan files when information was needed.
• Handled requests from agents regarding client files or policy information including
Robert Half Office Specialist - Providence, RI May 2004 to April 2006 Administrative Assistant
• Extensive Patent and Trademark research
• Complied reports using researched information/Transcribed dictation
• Performed all office procedures.ie faxing, filing, typing, vendor interactions • Extensive law library research
• Maintained exceptional customer service and relations State Government of Rhode Island June 1988 to April 2004 Administrative Assistant
• Performed all office procedures
• Travel management for Engineer and Sr. Dept. Staff
• Set-up and break down meetings, conference calls and appointments.
• Coordinated the Department of Environmental managements Diversity Group • Resolved all vendor issues
Relevant Skills
● Typing speed: 45 WPM
● Moderate level proficiency in Microsoft Word, Excel, and PowerPoint
● Moderate proficiency in Microsoft Outlook and Access
● Demonstrated ability to provide attention to detail, work under pressure, and maintain a calm and friendly demeanor in escalated circumstances. Education
● High School Diploma
● A.S. Community College of RI
● Script Writing with Diane Bell
● AARP Senior Community Employment Program
Learning all aspects of looking for and working during Covid-19 • Daily training on employment and resume critiquing during Covid=19
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