Customer Service Data Entry
Resume:
Bachelor of Science -
Education
University of Phoenix
Tempe, AZ
Channelview High School
Channelview, TX
I am a. Goal oriented person, I am great with others, I have experience with money, and I also am able to 37wpm and have management training in customer service I am 26 years old.
Cashier and Customer Service
Flying J Travel Center Houston, TX
CHRISTAL ”
WASHINGTON
CONTACT
christalwashington800@gmai
l.com
Houston, TX 77090
EDUCATION
PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Call Center
• Customer Care
• Customer Support
• Data Entry
• Organizational skills
• Time management
• Returns processing
• Cash Register Operation
• ID Verification
• Payment Collection
• Customer Assistance
• Payment Processing
• POS Systems
• Loyalty Program Promotion
• Organizational abilities
Written and verbal
communication
•
• Time management skills
• Credit and cash transactions
• Customer Relations
• Order Verification
• Customer service excellence
• Money Handling
• Conflict Resolution
• Order Taking
• Issue Resolution
• POS system operations
EXPERIENCE
Helping the truck drivers, presenting great
customer service, keeping my area clean, and
making sure that our customers were extremely
•
09/2022 - 06/2024
02/2022 - 01/2023
Claims agent
Humana Houston, TX
Retention agent
Directv Houston, TX
Customer Service Representative
Walmart Houston, TX
happy and satisfied.
Responded promptly to customer inquiries and
complaints in a professional manner.
•
Developed customer relationships and ensured
satisfaction with services.
•
Assisted customers with placing orders, answering
questions about products, pricing, availability,
product uses and credit terms.
•
Maintained accurate records of client interactions and transactions.
•
Processed payments from customers by cash,
check or credit cards accurately according to
company guidelines.
•
Provided customer service to clients through phone and email communication.
•
Completed research to thoroughly understand
client requirements.
•
Identified potential areas of improvement for the
retention process.
•
Developed and implemented strategies to increase
customer loyalty and retention rates.
•
Assisted customers with inquiries regarding account information, billing and service-related issues.
•
Utilized CRM software to monitor customer
interactions and identify opportunities for retention interventions.
•
Managed communication with at-risk customers,
negotiating solutions to retain their business.
•
Resolved customer service or billing issues by
exchanging merchandise, refunding money, or
adjusting bills.
•
02/2016 - 09/2017
Work Permit: Authorized to work in the US for any employer I worked as cashier first then was upgraded to
customer service representative and then I was in
training to become a manager
•
I was responsible for greeting and satisfying the
customers, keeping my area clean, and making
sure my draw was in tip top shape.
•
Updated system with order specifics and customer
details, preferences, and billing information.
•
Collected deposits or payments and arranged for
billing.
•
PERSONAL INFORMATION
Contact this candidate