Data Entry Customer Service

CYANNE PERRY

Shelby, NC 803-***-**** *****************@*****.***

OBJECTIVE

Dedicated customer service professional with experience in client intake, administrative support, and problem-solving. Proven track-record in customer satisfaction, adept at managing multi-channel communication and navigating complex database systems. Seeking a role where I can apply my skills in customer service engagement, data entry, and problem resolution to contribute to a dynamic team. EXPERIENCE

Patient Services Coordinator

MEDcare Urgent Care Columbia, SC Dec 2021- Jul 2024

• Verify personal and insurance information and ensure accurate data entry in medical records.

• Answer incoming calls, address billing inquiries, general inquiries, and schedule appointments in a timely manner.

• Process and manage referrals while ensuring all necessary documents are complete and within compliance.

• Adhere strictly to HIPAA guidelines and safeguard patient information and privacy. Account Coordinator

WNS Global Forwarding Remote, SC Sep 2019- Mar 2020

• Addressed customer account inquiries such as credit reports, account discrepancies, account issues.

• Answer incoming calls, address billing inquiries while achieving a 95% client satisfaction score and meeting company metrics.

• Assisted with technical issues with customer accounts such as password resets, unlocking accounts and addressing security issues.

• Investigating account issues while also documenting and resolving in a timely manner. Hospitality Specialist

Still Hopes Episcopal Retirement Community Columbia, SC Sep 2019- Mar 2020

• Assist with tracking meal service details and reporting and concerns or incidents to management.

• Collaborate with kitchen staff, caregivers, and other members to accommodate residents requests.

• Coordinate events for residents for social events while also creating a welcoming environment.

• Maintain a clean and organized dining experience for the residents and visitors. EDUCATION

Associates of Arts in Business Administration

The University of Phoenix Aug 2025 (Expected)

SKILLS

• Problem Solving

• Administrative Support

• Multitasking

• Communication Skills

• Billing Support

• Conflict Resolution

• Data Entry

• Microsoft Suite

• Time Management

• Attention to Detail

• Adaptability

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