Client Account Financial Services

MAE I. YOST

*** ****** ****, ********, ********. 68005 402-***-****

*********@*****.***

Summary

Dynamic and results-driven professional with extensive experience across client account management, financial services, and operational coordination. With a proven track record of enhancing client satisfaction, optimizing processes, and managing complex financial transactions, I have consistently delivered high-quality results. My background includes managing high-net-worth client portfolios, leading cross-functional teams, and executing precise financial strategies. Known for my ability to streamline operations, mitigate risks, and provide expert financial guidance, I am committed to driving organizational success through strategic planning and exceptional client service.

Core Proficiencies

• Scheduling

• Collaboration

• De-escalation

• Client Retention

• Problem Solving

• Communication

• Issue Resolution

• Strategic Planning

• Financial Advisory

• Product Knowledge

• Account Management

• Outbound Phone Calls

• Writing and Chat Skills

• Training and Mentoring

• Regulatory Compliance

Professional Experience

Client Account Representative (Remote) 08/15/2024 to 09/16/2024 Fidelity Financial Services Omaha, NE, United States As a Client Account Representative, I manage client relationships remotely, providing tailored financial advice and support to meet their investment goals.

• Acted as the primary liaison for 401(k) participants, providing expert support and resolving inquiries to enhance participant satisfaction and engagement.

• Facilitated access to client accounts by addressing login issues promptly, ensuring continuous and secure access.

• Clarified intricate plan rules and regulations to clients, promoting a thorough understanding and compliance, thereby increasing client confidence and adherence. Client Account Services (Remote) 10/2021 to 01/2024 Charles Schwab Omaha, NE, United States

As a Client Account Services representative, I managed client accounts remotely, providing high-level support and resolving complex issues related to account management.

• Verified identity information for new account holders to ensure compliance with regulatory guidelines, enhancing overall security and accuracy.

• Executed precise data entry for client accounts in accordance with current regulations, maintaining up- to-date and accurate account information.

• Identified potential identity theft cases and reported findings to the appropriate department, contributing to the prevention of fraud and safeguarding client assets. Coordinator of Domestic Affairs 05/2016 to 10/1021 Bellevue, NE, United States

As Coordinator of Domestic Affairs, I managed and coordinated various domestic initiatives, ensuring seamless operations and compliance with organizational policies.

• Organized and scheduled meetings and medical appointments, optimizing time management and enhancing organizational efficiency.

• Administered financial debt budgeting and retirement planning, achieving improved fiscal responsibility and future financial security.

• Directed comprehensive record-keeping processes, both electronic and physical, ensuring meticulous documentation and compliance with regulatory standards. Senior Resource Specialist 10/ 2009 to 04/ 2016

TD Ameritrade Omaha, NE, United States

As a Senior Resource Specialist, I managed critical resource allocation and provided expert support to ensure optimal operational efficiency.

• Coordinated daily updates from various departments, equipping employees with the latest process information and optimizing overall operational efficiency.

• Communicated departmental processing turnaround times to team members, facilitating effective client communication and enhancing service delivery.

• Drafted and managed responses to client inquiries and requests via written and electronic correspondence, ensuring precision and timeliness.

• Provided expert real-time guidance to front-line representatives on resolving client issues, improving response accuracy and customer satisfaction.

• Conducted mentoring sessions for new hires, facilitating their understanding of corporate procedures and accelerating their integration into the organization.

• Engaged in specialized industry training, continually expanding expertise and applying best practices to enhance performance and service quality.

Private Client Specialist (Elite Group) 03//2006 to 10/2009 TD Ameritrade Omaha, NE, United States

As a Private Client Specialist, I provided personalized financial support and advice to high-net-worth clients, managing their investment portfolios and addressing their unique financial needs.

• Directed daily operations and client interactions for high-net-worth individuals, ensuring prompt and effective service delivery.

• Managed a portfolio of 400 clients, serving as the primary point of contact for comprehensive client service, resulting in heightened client satisfaction and loyalty.

• Executed back-office processing and routine administrative functions, maintaining high accuracy and operational efficiency.

• Addressed client inquiries through electronic and secure communication channels, enhancing responsiveness and clarity.

• Resolved complex issues related to submitted paperwork, facilitating seamless client and business partner interactions.

Special Products Representative 01/2003 to 03/2006 TD Ameritrade Bellevue, NE, United States

As a Special Products Representative, I specialized in managing and supporting specialized financial products and services, providing expert guidance and tailored solutions to clients.

• Executed client orders for fixed income securities with precision, ensuring timely and accurate trade processing.

• Created and managed comprehensive sales tracking reports for senior management, delivering critical insights that supported strategic planning.

• Collaborated with traders to negotiate pricing and terms for client transactions, enhancing transaction value and client satisfaction.

• Provided expert guidance and education on financial products to clients, facilitating informed decision- making and promoting product engagement.

Trading Representative 06/1999 to 12/2003

Accutrade/Ameritrade/TD Ameritrade Bellevue, NE, United States As a Trading Representative, I managed and executed client trades across various securities, ensuring compliance with regulatory standards and optimizing trading strategies.

• Addressed client inquiries related to changes resulting from multiple mergers, providing clear and actionable information to maintain client confidence.

• Educated clients on new company rules and industry regulations, enhancing their understanding and compliance with evolving market standards.

Technical Skills

• Microsoft Word

• Data Input and Analysis

• Computer Typing and 10-Key

• Excel (beginner)

• PowerPoint (beginner)

Education

• Bachelor of Science in Business Administration (minor in Finance) 1996 Nebraska Wesleyan Lincoln, NE, United States

Previous Licenses Held

• FINRA Series 4, 7, 24, 63, 52

• Hawaii State Insurance License

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