Customer Service Representative
Resume:
Danielle Wells
Swainsboro, GA
***********@*****.***
Highly personable Customer Service Professional with over 21 years of Experience in and solid understanding of diverse range of business management applications. Including sales and marketing, team building, sales processing, quality assurance, call center operations. Also demonstrate the ability to select, train and retain, self-motivated, customer oriented employees. With high caliber presentation, negotiation and closing skills.
Authorized to work in the US for any employer
Work Experience
Asst. Manager
Rose's Variety Wholesale Store - Swainsboro, GA
July 2021 to Present
Handling the day to day paperwork, greeting customers, handling cash, credit and check transactions, processing merchandise customers return, stocking shelves and racks, handling payroll, hiring and training of new employees, processing vendor orders, making sure the store is recovered daily, helping customers locate merchandise, operating pallet jacks Belk Sales Associate
Belk - Vidalia, GA
December 2018 to July 2021
Greeting customers, handling register transactions, light cleaning, stocking shelves and racks, ordering merchandise for customers, helping customers locate merchandise Pharmacy Clerk
Plaza Pharmacy - Swainsboro, GA
June 2017 to June 2018
Greeting customers, handling cash, check and credit transactions, money wires, ordering new merchandise for the store, displaying merchandise, adding minutes to phones Sales Associate
Things Remembered - Peoria, IL
August 2016 to February 2017
Handling online and in-store orders, cash, credit and check transactions, engraving merchandise for customers either purchased in-store, online or purchased from another store by the customer to be engraved, following policy procedure on returned or mis engraved merchandise, acting as MOD(Manager On Duty) when working alone in the store most days. Customer Service Representative
Goodwill Industries - Peoria, IL
August 2015 to January 2017
Peoria, IL
Seeing about day to day operations of the store such as daily paperwork, store counts, inventory, employees, making sure customers are taking care of, handling cash and credit transactions, handling return of merchandise, processing donations, processing donations for the auction site. Customer Service Representative
August 2009 - March 2013
HGS Peoria, IL
Telecommunications Services
Answering incoming warranty calls from prospective customer with warranty issues, handling money transactions, troubleshooting issues, selling merchandise to customers, explaining how the warranty works, customizing shower systems and how they work. Operating pallet jacks Front Desk Clerk
Comfort Suites Hotel - Peoria, IL
August 2006 to May 2008
Hotels and Lodging
Answering calls from customers to check room rates and make reservations, light housekeeping duties, event scheduling, handling transactions and breakfast set-up and break down. Retail Store Clerk
Victory Beauty Systems - Peoria, IL
August 2004 to June 2005
Handling cash transactions, assisting customers with merchandise, stocking the shelves and redesigning displays.
Night-Shift Supervisor
Household Marketing Inc - Peoria, IL
October 2003 to February 2004
Handling payroll, inputting orders into the computer for shipping, hiring, training of new employees, answering incoming sales and complaint calls, closing sales. Collector/Collections
C. B. Accounts - Peoria, IL
August 2003 to December 2003
Accounting and Auditing Services
Making calls to individuals o. behalf of the client my company represents, to collect monies owed to that prospective client.
Day-Shift Supervisor
Media Outsourcing Inc - Peoria, IL
November 1997 to June 2002
Telecommunications Services
Answering incoming sales calls, handling payroll, schedules, generating names for leads, processing orders in the computer, hiring and training new.employees. Education
Diploma
Woodruff High School - Peoria, IL
August 1991 to May 1995
Skills
• Management skills, Microsoft, lotus, warehouse, inventory (10+ years)
• Time management
• Sales
• Customer service
• Live chat
• Business Management
• Auditing
• Telecommunication
• Payroll
• Telemarketing
• Management
• Assistant Manager Experience
• Accounts Receivable
Assessments
Customer Service Skills — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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