Data Entry Office Assistant
Resume:
AYANA DANIEL
*******************@*****.***
ADMINISTRATIVE SUPPORT PROFESSIONAL OFFERING VERSATILE, OFFICE SKILLS, AND PROFICIENCY IN MICROSOFT OFFICE PROGRAMS. STRONG PROBLEM SOLVER, WHO ADAPTS TO CHANGE, WORKS INDEPENDENTLY, ABLE TO MANAGE MULTIPLE PRIORITIES AND DEADLINES
WITHOUT COMPROMISING QUALITY.
MAY 2017 – NOVEMBER 2024
CUSTOMER CARE ASSOCIATE, ALLIANCE DATA INC.
Updating computer records of accounts
Answering incoming calls and assisting customers with their private label
department store credit cards
Handling account inquires, complaints and providing solutions
JUNE 2007 – JUNE 2010
OFFICE ASSISTANT, BARNETT MANAGEMENT
Handled multifaceted clerical tasks (e.g., data entry, filing, research) as the assistant to
the Controller.
Coordinated monthly meetings, maintained and ensured the delivery of all incoming
packages. Quickly became a trusted assistant known for "can-do" attitude, flexibility and
high-quality work.
Highlights: Communicated effectively with multiple departments to plan meetings and prepare
welcome packages for new employees. Established strong relationships to gain support and
effectively achieve results. Managed and ordered all office supplies while keeping within our
budgetary needs. Contributed to consistently high morale levels. Provided timely, courteous and
knowledgeable response to information requests; screened and transferred calls; and prepared
customer complaint correspondence. Responsible for mailing company payroll and account
receivables for 50 store locations. Developed new procedures for management/bookkeepers
communications throughout the company via MS Outlook. Earned excellent marks on
performance reviews, in areas including work volume, accuracy and quality; ability to learn and
master new concepts; positive work ethic; and commitment to providing unsurpassed service
DEC 2005 – APRIL 2023
OFFICE MANAGER, H&R BLOCK (ARIZONA, CALIFORNIA, AND NEW MEXICO)
Tax Preparation for small businesses and individuals
Manage staffing schedules such as gaps and conflicts
Built and hired a collaborative team consisting of tax professional and client
service representatives
Supervised workloads and assignments ensuring privacy and accuracy
Assessed performance and conducted reviews coaching and corrective actions as needed.
Developed partnerships with local communities and charitable drives
Managed office budgets through P&L review and analyzing variances
JUNE 1994
AAS ACCOUNTING, ARIZONA BUSINESS SCHOOL
Payroll Procedures
Communication - Written
Accounting- Spreadsheets
Merchandising
Professional Development
DOS
Professional Office Procedure
Money Handling and Financial Safeguarding & Corporate Asset Protection
Pleasanton, CA
Evaluating Financial Performance - Financial Planning & Forecasting - Capital Budgeting
Analysis, Huff & Associates,
Livermore, CA
The Privacy Act of 1974, 5 U.S.C. § 552a, Barnett Management
Fremont, CA
OSHA Safety and Awareness for Financial Institutions
Pleasanton, CA
Manage Profit/Loss Reports
Record Management
Payroll (Union & Non Union)
Microsoft Office Proficient
Client Retention
Quick Books
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