Quality Control Customer Service
Resume:
JAVIER PARADA
******@*****.*** / 210-***-**** / San Antonio, Tx 78233
Summary
I am a dedicated and honest professional with a strong drive for success. My career journey includes roles as a customer service specialist, business owner, laboratory plasma team member/ medical screener, and quality control inspector. I bring over 2 years of experience in leadership, employee training, and ensuring compliance with regulatory standards such as FDA, SOP, OSHA, CLIA, and cGMP.
With a background of 7 years in managing a family-owned business, I understand the significance of effective business management, meeting deadlines, and delivering high-quality products. My approach to work is characterized by friendliness, respectfulness, and empathy, making me a valuable asset to any team. Additionally, I hold an Associates degree in Business Administration, further enhancing my qualifications and knowledge in this field. Furthermore, I am bilingual, which enhances my ability to communicate effectively in diverse settings. Experience
Aisin Manufacturing - Quality Control Inspector
Cibolo, TX
Skills
Education and Training
08/2023
San Antonio College
San Antonio, TX
Associate Of Business Administration:
Business Administration
Responsible for ensuring incoming automatic transmission parts conform to inspection standards and/or engineering drawings
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Monitored production processes to ensure quality standards were met and documented results of inspections.
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Verified accuracy of product labels, including expiration dates and lot numbers.
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● Performed first article inspection on incoming raw materials. Responsible for promptly mitigating supplier level quality issues that may negatively impact manufacturing efforts. This includes performing part sorting activities.
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Visual and dimensionally inspecting various parts using methods ranging from visual comparison to the use of high-precision measurement equipment, gauges, and instruments.
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● Perform daily machine pre-use inspections.
Understand and adopt a Kaizen (continuous improvement) mindset and contribute to continuous improvement in the areas of safety, quality, compliance, productivity, costs, and human resource development.
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● Strategic skills
● soft skills
● Data entry
● Strong verbal communication
● Team leadership
● Negotiation skills
● Marketing and advertising
● Data collection Inspection reporting
● Customer Satisfaction
● Customer Account Management
Hardware Installation and
Configuration
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● New Hire Training
● Instructional Techniques
● Billing and Payment Processing
● Inspection Documentation
● OSHA Compliance
● Reporting and Analysis
● Equipment Calibration
● Materials Testing
● Blueprint Interpretation
● Sampling Procedures
● Quality Processes
● Quality Control
● Visual Inspections
● Safety Procedures
● Lab Reporting
● Finger Stick Method
04/2020 - 06/2022
01/2012 - 04/2019
Charter Communications, Spectrum - Video Repair Rep Front Line Pallets - Small Business Co-Owner
San Antonio, TX
04/2013
NEISD Community Education
San Antonio, TX
GENERAL EDUCATION DIPLOMA
Languages
Spanish:
Professional
Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
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Generated reports summarizing inspection results, defect trends, and other statistical data.
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Examined products and materials for defects or deviations to remove or discard non-conforming items.
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● Use various logs and check sheets
Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
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● Installed and programmed variety of consumer products. Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
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Demonstrated to customers proper methods for operating equipment after it had been installed.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Resolved associate, tool and service delivery issues revealed by statistical reports.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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● Answered constant flow of customer calls with minimal wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Handled customer inquiries and suggestions courteously and professionally.
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● Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.
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Utilized customer service software to manage interactions and track customer satisfaction.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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● Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures.
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● Collect, re-construct, and re-sell pallets to companies
● Researched companies to pursue business relations with Prospected to obtain new accounts while maintaining relationships with existing accounts
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02/2017 - 03/2019
10/2017 - 03/2018
GCAM Plasma Center - Lead/ Designated Trainer Plasma Processing Technician
GCAM Plasma Center - Medical Receptionist
● Organized and differentiated different sizes and quality of product
● Delivered product to contracted companies when needed.
● Created budgets and monitored expenses to stay within budget limits.
● Negotiated contracts with vendors, suppliers, and customers. Ensured compliance with applicable laws and regulations while running the business.
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Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
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● Collect and process donor samples and get them ready for testing
● Record the weight of the sample
Label sample and freeze plasma unit for final packaging within the centers required time frame
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● Follow plasma packaging within sop standards
● Pack samples and shipping box to send for lab testing
● Monitor stored product to ensure time requirements are met
● Monitors and reports working condition of equipment
● Ensure that accurate information is documented from other service areas
● Complete all necessary documentation
● Ensures donor confidentiality
Learns and maintains through familiarity and compliance with all state and federal regulations
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● Maintain supplies necessary to perform job duties
● Maintain work pace to meet production standards
● Make sure freezer temperatures are within range
● Monthly freezer calibrations
● Monthly freezer, alarm checks
● Weekly freezer cleaning
● Make sure plasma samples are not lipemic or hemolytic. Monitored and reported trainee progress, introducing new learning tools to address individual needs.
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Implemented diverse instructional methods, optimizing trainee engagement.
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Mentored new hires, resulting in stronger staff development and increased productivity.
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Conducts pre-donation medical screening in accordance to guidelines within center
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Determines Hematocrit and protein by finger stick and use of the hematastat and refractometer
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Ensure all donor screening information is complete and accurate prior to donation
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● Ensure donor confidentiality
● Communicate donor medical information to medical staff
● Maintain donor files in alphabetical order, and in a organized matter Maintain a clean and organized area, maintaining necessary supplies to perform job duties
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Adhere to all company policies, procedures and safety rules as stated in employee handbook and SOP.
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