Customer Service Behavioral Health
Resume:
Sharell Denny
Cleveland, OH *****
**************@*****.***
Dedicated and compassionate customer service professional with extensive experience in the medical field, seeking to leverage skills in patient interaction, problem-solving, and medical terminology in a customer service representative role. Currently pursuing a degree in Medical Administration to further enhance my expertise in healthcare support and administration. Willing to relocate to: Cuyahoga County, OH
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician/ Peer Support
Ethan Crossing Addiction Treatment Center-Cleveland, OH April 2023 to December 2024
The responsibilities of a Behavioral Health Technician at Ethan Crossing Addiction Treatment Center include:
• Recognizing and responding to signs of a crisis or emergency situations.
• Implementing crisis intervention techniques to ensure patient safety and well-being.
• Facilitating or assisting in group therapy sessions, educational workshops, and recreational activities.
• Maintaining accurate and confidential records of patient behavior, progress, and any incidents.
• Ensuring that all patient records and treatment plans comply with Medicare documentation requirements.
• Assisting clients in the detox process from drugs and alcohol. Enviormental Services
Omnia360 Facility Solutions-Westlake, OH
October 2023 to April 2024
The cleaning in the Environmental Services role at Omnia360 Facility Solutions is handled by:
• Using appropriate cleaning agents and equipment to ensure all surfaces, including floors, walls, and furniture, are sanitized.
• Disposing of medical and general waste following established protocols, including handling biohazardous materials safely.
• Reporting any shortages or equipment malfunctions to the appropriate personnel. Peer Support Specialist
Thrive Behavioral Health-Cleveland, OH
June 2015 to May 2023
• Provided support and guidance to individuals dealing with substance abuse issues, leveraging personal experience to connect with clients.
• Facilitated group sessions and one-on-one meetings to encourage recovery and maintain sobriety.
• Collaborated with counselors and healthcare professionals to develop and implement individualized treatment plans.
• Documented client progress and maintained accurate records in compliance with organizational standards
Customer Service Representative
Incept-Canton, OH
February 2017 to August 2020
Handled inbound and outbound calls, addressing patient inquiries, scheduling appointments, and providing information about medical services.
• Assisted patients with insurance verification, billing inquiries, and resolving account discrepancies.
• Communicated with healthcare providers to ensure accurate and timely processing of medical documentation.
• Maintained a high level of confidentiality and adhered to HIPAA regulations in all patient interactions.
• Collaborated with team members to improve customer service processes and enhance patient satisfaction.
Education
GED
Canton City Schools Adult Career and Technical Education - Canton, OH April 2005 to July 2005
Skills
• Social work
• Crisis intervention
• Autism experience
• Crisis management
• Addiction counseling
• Experience with children
• Special needs
• Developmental disabilities experience
• Vital signs
• Behavior management
• Medication administration
• Medical records
• Intake
• Behavioral health
• HIPAA
• Patient care
• Applied behavior analysis
• PTSD Care
• Hospitality
• Customer service
• Supervising experience
• Janitorial experience
• Hotel experience
• Cleaning
• Time management
• Sales
• Conflict management
• Customer relationship management
• Operations management
• Janitorial experience
• Custodial experience
• Commercial cleaning
Certifications and Licenses
Certified Recovery Specialist
CCDA
QMHP Certification
Driver's License
CPR Certification
First Aid Certification
AED Certification
Contact this candidate