Over 10 years of customer service and 3 supervisor positions at 1 comp
Resume:
Melissa Evans
Seneca, SC *****
********@*****.***
Professional Summary
I am a motivated and loyal individual that works well independently or with others and is adept at problem solving. I welcome challenges and offers, for room to advance within the company. Work Experience
Cashier/Customer Service
Home Depot-Seneca, SC
November 2023 to June 2024
Smiling and greeting all customers, scanning products accurately, taking payments and returning change if necessary and thanking the customer for shopping The Home Depot. Receiving Department
The Home Depot-Seneca, SC
April 2023 to November 2023
Scheduled all truck deliveries and ensuring inventory counts were accurate, verified and labeled all online and special orders received. Having a forklift license, inspect all forklifts and keep records of time use, look for deficiencies on all major parts of our forklifts, unload the trucks and place the products in the appropriate area on the receiving floor.
Hardware Supervisor
The Home Depot-Seneca, SC
September 2021 to April 2023
Writing yearly pay reviews for our hardware associates, packing down and front facing products, stocking inventory as needed, completing a weekly Smart list to ensure the product counts are accurate and building new End Caps as new product arrives.
Service Desk Supervisor
The Home Depot-Seneca, SC
August 2017 to September 2021
Responsible for all service desk associates to handled each customer returns in a mature and polite manner, scheduling and canceling all Penske truck rental reservations, complete weekly and monthly inventory reports with will calls and online orders that have not been picked up by our customers, assisting customers with will calls and online ordering and taking care of satisfying and resolving customer complaints.
Front End Supervisor/Key Carrier/Manager
The Home Depot-Seneca, SC
October 2014 to August 2017
Arriving to work before store hours to complete a full store safety walk, turning off all alarms along with clearing any debris in front of the emergency exits, preparing yearly pay reviews, reviewing with each associate on weekly transactions to improve their percentage scores. As Manager On Duty, responsibilities include; announcing morning sales plan for each department, backing up all associates who were in need of assistance, handling all customer complaints by listening and understanding the situation and accomplished the matter to ensure the customers return. Head Cashier/Customer Service
The Home Depot-Seneca, SC
April 2014 to October 2014
Assisting all cashier’s on the front end, restocking the necessary supplies to fulfill their daily tasks, performing cash increase, observing three cashiers a day to ensure that our customers are receiving the best customer care experience, opening and closing out tills to send up to the vault. Cashier/Customer Service
The Home Depot-Seneca, SC
December 2013 to April 2014
Smiling and greeting all customers, scanning products individually and accurately, taking payments and returning the correct change if necessary.
Education
Graduated from Seventy-First Senior High School in General Studies 71st Senior High School - Fayetteville, NC
August 1981 to June 1984
Skills
• Customer service
• Communication skills
• Basic math
• Forklift Operator (1 year)
• Cash handling
• Order Picking Experience (3 years)
• Sales
• Warehouse Experience (4 years)
• Packaging (2 years)
• Cash register
• POS
• Shipping & Receiving (1 year)
Certifications and Licenses
Forklift Certification
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