Quality Assurance United States

SUMMARY

My diverse background with over ten years of supervisor experience in a retail pharmacy as well as automotive manufacturering and quality assurance has given me opportunities to develop a range of skills.

Working in a customer centered retail environment provided opportunities to develop leadership and team building skills.

Quality assurance, manufacturing and a certificate in continuous process improvements provide a foundation that understands the importance of high quality work with attention to detail.

My studies at Cornerstone University included qualitive research, organizing and presenting research findings.

Analytical processes and critical thinking to find creative solutions.

WORK EXPERIENCE

2020-Current

Order Puller

Amazon Fulfillment Services

Caledonia, Michigan, United States

Pick/store products to reduce lost or damaged items. Track missing product to insure on time delivery.

2015-2020

Hand welder

Ventra

Ionia, Michigan, United States

weld trailer hitches and bumpers inspect welds, guage, micrometer, grind, rework We primarily

use GMAW

2006-2015

Customer Service Supervisor, Pharmacy

Walmart

Ionia, Michigan, United States

Responsible for six to ten employees. Interview,onboarding, training of new team members. Updated reference guides to best practices, HAZMAT, Local laws and business policies, created training materials and quick reference guides. File retention, updated and verified patient demographics, filled prescriptions. Refill requests. Prior authorizations, insurance billing, tracked on hands and reorder statuses, performance reviews, audits.

EDUCATION

2020-2024

Psychology and Human Sciences

Cornerstone University

Grand Rapids, Michigan, United States

Collected, organized and presented findings of studies, surveys and research based recommendations. Assessment of abilities compared to expected/accepted capabilities. Stated recommended actions, possible therapies, next steps.

• Educational Statistics and Research Methods

2017-2018

Montcalm Community College

Greenville, Michigan, United States

Montcalm Community College

2017-2018

Welding and fabricating 101. 115, 205, 225, blueprint reading, drawing and weld symbols

SKILLS

GMAW Payments Audit Customer Service Oriented Pharmacy Retail Sales Hippa Insurance

Onboarding Customer Service Management Medical Records Billing Hazardous Materials/Substances

Auditing Research & Development (R&D) Analysis Skills Medical Billing Interviewing Skills Training Program Development Time Management Order Picking/Packing

CERTIFICATIONS

Continuous Process Improvement

Montcalm Community College

Bachelor's in Psychology and Human Sciences

Studies included research, statistics, analytical analysis, recommendations on possible solutions, therapies, expected outcomes, patient centered planing, HIPPA.

LANGUAGES

English - Fluent

EXTRACURRICULARS

Creating and training AI. I enjoy finding solutions to ensure AI behaves and provides accurate and appropriate responses. I have recently began learning coding with Python and Java. This area is new to me but I look forward to gaining more experience

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

Contact this candidate