Customer Service Office Administrator
Resume:
Stacy Gray
Administrative assistance
Contact
***********@*****.***
Objective
Experienced office administration professional with excellent organization skills and history leading process improvement initiatives to improve overall efficiency. Proactive, responsible, and eager office administrator with proven track record of handling incoming and outgoing communications. Personable relationship manager with comfortability liaising with clients, consumers, vendors, and executive managers.
Education
Dental Careers Development
Center, LLC, Certificate of Dental
Administration
Macomb Community College
Liberals Arts/Music
Key Skills
Time Management
Customer service
Organization
Multitasking
Adaptability
Communication
Problem-solving
Experience
May 2012 – August 2024
Customer Representative • Troy Auto Glass /Safelite Troy, Michigan
Welcome in-shop customers and resolve customer concerns quickly and efficiently often coming up with creative solutions
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information
Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills
Review orders from the national contact center and manage dealer part orders and special accounts
All other duties as assigned
January 2008 - May 2012
Service Center Cashier • Mercedes-Benz of Bloomfield Hills Bloomfield Hills, Michigan
Greet and assist customers in a friendly and professional manner
Handle all customer payments for service and parts departments
Daily balancing and reconciling of deposit
Accurately handle all cash payments and deliver the correct change
Light Filing
Assist in answering Service Department phones when needed.
Review service repair orders and double check accuracy and print out the invoices for customer payment
June 2005 to January 2008
Customer Service Representative • Birmingham Chrysler Jeep Troy, Michigan
Process sales orders, create parts invoices, and repair orders.
Complete online customer eCommerce orders and dealer orders
Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues
Create Excel tracking sheets to communicate local and regional sales promotions
Use analytical skills to solve problems for dealers when necessary
Other duties as assigned
References
Available upon request.
Contact this candidate