Account Management Data Entry

**+ years of account management experience maintaining the highest level of integrity; dedicated to providing reliable and friendly service without compromising the reputation or competencies of the organization. Proven leadership skills through training new hires, conducting presentations, assigning workload, and performing quality audits. A professional that values details, time management, organization, following policies & procedures, and client-customer interaction.

Account Management

Accounting/Payment

Posting

Microsoft Office Suite

Account Management

Payroll

Quality Assurance

Data Entry / Management

Smart Recruiters

Recruiting / Onboarding

Recruiting

Candidate Sourcing

Applicant Screening

iCIMS Applicant Tracking System

Onboarding

Success Factors

10-key

PROFESSIONAL EXPERIENCE

US SECRETARY OF THE NAVY OFFICES -- HR Assistant (Employee Benefits /OA March 2024-present

HR Assistant (Employee Benefits/OA)

Researches and applies laws, regulations and policies relating to personnel programs.

Monitor employees in a non-pay status, ensuring benefits are handled appropriately and takes any required action and resolves any problems

Determine DCPDS coding errors that affect benefits and make recommendations to processors and supervisors on correcting the record.

Counsel employees about FEGLI, designation of benefits, death claims, and process

Review employee's service to determine employee's correct retirement and benefit coverage.

HR Administrator (PT) – Remote-- HUDSON GLOBAL SCHOLARS August 2023 – January 2024

Ensure smooth communication with employees and timely resolution to their questions by answering them in an accurate, timely and kind manner, either via email or phone

Assist with Paycom access issues such as resetting passwords, security questions and how to access employee self-service

Help to coordinate the development of new or revised company policies and responsible for tracking and making edits to our Employee Handbook

Set up and maintain employee files

Monitor and maintain HR inbox and distribute emails as needed to appropriate HR Team member

Responsible for conducting HR onboarding following acceptance of verbal offers

Serve as an administrator for Paycom and update the system as needed, including utilizing the system for requests and reports as well as to assist employees

Complete employment verifications and assist with unemployment claims as needed

Manage job description creation and maintenance including formatting, content, final approvals, and storage/filing

Manage Paycom training for all employees

Human Resources Generalist -- Akkodis October 2022 – July 2023

Generated new hire paperwork and assisted in onboarding needs, including validating background and drug screenings to meet client standards, handled offboarding of employees

Maintained personnel e-files including I-9 Forms, up-to-date tax forms and up-to-date citizenship identification, and tracked leave

Utilized several internal client and corporate reporting systems to generate audits of time entry and billing and payment records to satisfy inquiries and ensure accuracy for 300+ contract employees

Prepared and managed HR documents and performed data entry for the HRIS system software

Performed as point of contact to all associates with questions and concerns regarding payroll, onboarding, benefits, leave of absences, sick-leave, direct deposit changes, and PTO processing

Checked timesheets for accuracy, confirmed payroll was processed and processed deductions

Facilitated employee training and development programs

Processed paper checks for distribution and wage garnishments

Recruiter—TE Connectivity

June 2022-January 2023

Timely review of applicants who have applied via the applicant tracking system

Source candidates via resume databases and networking sites using basic Boolean search language

Identify perceived difficulties with searches and research solutions by collaborating with the recruitment team

Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements

Provide research support to the recruitment team, including market or salary data

Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System, proprietary systems, etc.)

Quality Assurance Analyst I —LoanCare, LLC August 2021-June 2022

Track, resolve and ensure appropriate actions are taken to log findings in the appropriate system, notating a detailed

explanation of the issue and resolution, and correctly route results, for reporting purposes

Research issues and questions leveraging all tools at your disposal inclusive of reaching out to law firms, county offices

and supporting vendors to obtain necessary information for resolution

Intake and updating of internal tracking systems

Daily communication with lines of business to coordinate efforts and identify areas of opportunity

MORTGAGE CLOSING ADVISOR/FUNDING RESOLUTIONS – CONTEMPORARY STAFFING August 2020 – June 2021

Review and input of necessary information to purchase a closed mini-c loan.

Review closing documents, loan disclosures, compliance timelines, and fees on the final Closing Disclosure.

Possess a comfort level with communicating via video conferencing as well as via phone.

Effectively maintain a pipeline of loans, work loans that fall on a report, and other job duties.

HR ONBOARDING AND NURTURING SPECIALIST / FAMILY LEAVE SUPPORT – OMNI INTERACTIONS April 2020 – Sept 2021

Onboarding & Nurturing

Engage candidates after acquisition using email, calls, and other nurturing practices.

Utilize iCIMS talent acquisition software to track candidate status and guide candidates through the onboarding process.

Conduct onboarding troubleshooting practices to research and resolve issues using Zoho desk application.

Provide empathetic support to candidates, ensuring they experience the company values through all interactions.

Family Leave Support

Make outbound calls, helping applicants ensure they have the correct paperwork in place to take a family or medical-related leave (FMLA).

Process initial FMLA claims, as well as process weekly FMLA claims, utilize software, databases, and tools appropriately, document account with actions that have been taken.

LOAN PROCESSING ASSISTANT – BRILLIENT CORP July 2020 – August 2020

Independently manage an assigned portfolio of loans and concentrate on loans delinquent for the purpose of securing payments to bring the loan current by making telephone calls and writing collection letters to borrowers.

Keep loan specialists informed of borrower’s payment record, referring delinquent loans over one hundred twenty days (120) for further action by loan officers.

Spread and analyze borrower’s financial statements, compare with statements previously furnished to determine trends in financial condition and to determine compliance with loan terms and conditions, particularly with respect to salaries, whether pledged assets have been disposed of and whether additional assets have been acquired.

Answer basic credit requests from individual borrowers, banks, and other financing agencies. This involves stating whether the loan is current, the original amount of the loan, the loan balance, and our experience with the borrower.

REMOTE INTERVIEW COORDINATOR – KO RECRUITING January 2020 – April 2020

Source and recruit candidates by using databases, social media etc.

Screen candidates resumes and job applications.

Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.

Contact applicants by phone, email, and/or text to nurture them through the interview process.

TAX AND INSURANCE SPECIALIST – READY HIRE STAFFING-CRESCOM BANK June 2019 – December 2019

Performed monthly annual tax tracking to ensure delinquent property taxes have been paid.

Contacted tax offices to verify property tax payments have been received.

Scanned loan file documents into computer system and performed other duties as needed.

OPERATIONS PROCESSOR III/OPERATIONS ANALYST II – WELLS FARGO DEALER SERVICES December 1997 – April 2019

Processed payoff checks/payments, issued over payment checks to customers and/or third parties, balanced general ledger daily, researched misapplied payments and payoffs, and worked aged reports. Enter numeric data into accounting system.

Generated reports, originated and reviewed contracts, followed up with customers to collect outstanding payments, performed loan maintenance on accounts, typed in data provided directly from customers.

Created spreadsheets with large numbers of figures without mistakes, verified data by comparing it to source documents, updated existing data, retrieved data from the database or electronic files as requested.

Responded to billing inquiries, reviewed employees’ timesheets.

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