Customer Support Assistant Manager

Job Mebrahtu

Phoenix

, Arizona

********@*****.***/480-***-****

Education

University of Arizona

Major: Accounting Business Management 1998 – 2002

Minor: Biological Science

Professional Summary

JD HENDERSON CONSTRUCTION

07/2024-09/2024

Safety Assistant Manager/Trainer

Training OSHA Compliance, Fire Safety Material safety as well Helping with Paperwork with W-2 and I9 documentation.

Robert Half

01/2024 to 06/2024

GI CSR LINE CSR Processing and Answering calls about Passport applications and Setting up appointments

Conduent INC

08/2022 To 07/2023

Financial Procurement

Processing Cash Disbursement Group invoices and Prepping checks for Motor Company

Walmart

Asset Protection Officer

8/2022 9/2022

Store wide Asset protection, uncover and visible safety monitoring and reduction of shrink, Monitoring CCTV and lowering theft throughout the store.

Signature Consultants LLC. 11/2022- 7/2022

APPLICANT LINE CSR Processing and Answering calls about Passport applications and Setting up appointments

MAXIMUS LLC. 8/2021-12/2021

HEATH INSURANCE CSR

Inbound calls Of Medicare, Medicaid and Marketplace insurance, Assisting Callers with enrollment

AMAZON

Logistics Assistant/ Driver Support

1/2020-7/2021

Phoenix, AZ

•Work with Drivers and Delivery Service Providers to fill open Delivery routes and help them acquire correct address and required information. Making sure their day to day route is successful and timely.

•Provide quality control in delivery and customer satisfaction in providing support to drivers

Wills Towers Watson

Business Customer Support

2/2018-2/2019

•Examine employee records to answer inquiries and provide information to authorized persons

•Assist Customers with their supplemental Insurance and guide them through the process of Speaking with Licensed Benefit Advisor

•Advise clients with their process of acquiring compensation for their insurance Claims and provide forms

Afni 10/2018 to 2/2019

Tucson, AZ

Technical Support/Customer Support

•Interview, prescreen, clients and assist with payment and technical support of their Accounts

•Provide satisfaction to open case to client’s request follow up if needed

Guilin

Delivery Driver 5/2018 to 09/2018

l Tucson, AZ

•Deliver food to clients with in two mile radius

•Provide feedback to cook on the quality of food received

Job’s Delivery Services

Delivery Driver /Owner 11/2016 to 12/2021

Tucson, AZ

•Delivery goods and packages to Clients on timely manner and keeping records of stats

US Census

Statistical Clerk/Telephone Interviewer

1/2009 to 10/2016

Tucson, AZ

• Protection and elicitation of confidential and sensitive data from ACS respondents

• Explanation of ACS survey design and meaning to concerned respondents on incoming calls; telephoning respondents and explaining the purpose of the survey or census, including explaining the law pertaining to the work being done

• Obtaining, recording data on prescribed questionnaires or on computer terminals, ensuring accurate and complete answers to survey questions

•Learning of special interviewing techniques to persuade reluctant respondents Reviewing, completion, editing, or otherwise assisting in clerical processing and/or data entry as needed

•References furnished upon request

Contact this candidate