Customer Service Medical Records
Resume:
KAMEYSH JOHNSON
Las Vegas, NV ***** 702-***-**** ********@*****.***
PROFESSIONAL PROFILE
Well-rounded professional with valuable leadership and customer service experience, adept at managing medical records and ensuring compliance with HIPAA regulations. Proven ability to provide timely and accurate data to support patient services and reimbursement processes. Strong interpersonal communication skills and a natural ability to connect with clients, internal staff, providers, and insurance payers.
Client Services: Regarded as a natural people person with strong interpersonal communication skills.
Decision Making: Able to make decisions based on facts and experience and implement course of action.
Team Collaboration: Capable of working as a team member and independently to meet goals and objectives.
Adaptability: Remain flexible and prepared to adapt to various situations.
Communication Platforms: MS Teams, Zoom, Skype, Google Meet.
Microsoft Office Applications: MS Excel, MS Word, MS PowerPoint, MS Outlook.
KEY QUALIFICATIONS
Medical Records Management: Medical Practice Management Systems, Medical Terminology, Medical Records, HIPAA Compliance.
Insurance and Billing: Insurance Verification, Insurance Claim Processing, Reimbursement Processing, Revenue Cycle Management.
Coding and Billing: CPT & ICD-10 Coding, Medical Billing.
Administrative Skills: Medical Office, Medical Administrative, Patient Registration, Data Entry.
Client Services: Effective communication with clients, maintaining confidentiality, and providing professional customer service.
EDUCATION
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2024
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Golden Route (Casino Gaming) – Las Vegas, NV
PBX Dispatcher / Data Entry
05/2024 – Present
Provide training to other employees and communicate in a clear, concise manner.
Answer inbound phone calls, place outbound phone calls, and track movement of technicians.
Document activities and interactions in an accurate and thorough manner.
Journeys Community – Las Vegas, NV
Direct Support Professional / Home Health Aide
03/2022 – 02/2024
Assisted clients with activities of daily living and medication self-administration.
Prepared meals, transported to and from doctor appointments, and documented daily activities.
Maintained confidentiality of private information.
Townplace Suites & Fairfield Inn – Las Vegas, NV
Administrative Assistant / Customer Service
03/2020 – 11/2023
Managed general administrative activities to ensure efficient day-to-day operations of the office.
Handled incoming and outgoing telephone calls, scheduled appointments, maintained files, and completed audits.
Prioritized and managed workload to meet deadlines and provided professional customer service.
Smith Williams – Henderson, NV
Property Manager
03/2022 – 08/2023
Trained employees, organized community gatherings, and completed monthly inspections.
Acquired new tenants, managed lease agreements and recertifications, and resolved tenancy disputes.
Kept sensitive and confidential information private.
WeDriveU – Las Vegas, NV
Chauffeur / Customer Service
01/2017 – 01/2023
Functioned in a self-supervised environment while remaining flexible and following company standards and procedures to ensure a high level of customer service.
Transported customers in a safe and comfortable manner.
Maintained professional communication with customers.
Certifications:
Type 30 WPM. American Red Cross – CPR / First Aid Certification
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