Customer Service Representative

Phone:+***********-************* Email:******.*****@*****.***

GIRGIS ATTIA AYAAD

PERSONAL INFORMATION

■ Nationality: Egyptian ■ Date of Birth: 30/01/1983 ■

EMPLOYMENT

April 2016 – September 2020 S.S.P Emirates LLC Dubai international Airport

Head Income Control Department

June 2006 – April 2015 S.S.P Egypt Sharm El Sheikh International Airport

Senior Assistant Income Control Department

Jan. 2021 – August 2024 S.S.P Bahrain international Airport

Sep. 2024 – Current S.S.P King Abdullaziz international Airport Saudi Arabia.

■ Responsible of all cashiers of the company’s shops located in Cairo Terminal 1 and 3.

- fixed all the problem in Oracle MICROS Simphony System.

■ Responsible for smooth running of the shifts at the cash points.

■ Checking the operators of the cash machines, checking them and make sure all with the

Customers are according to company’s standards.

■ Shifts closing and collecting money preparing them for bank deposit.

■ Products data analysis when this required from the management and cash machines

Programming.

■ Dealing with airlines companies for the prompt collection of money and for arrangements of

Delayed flights when necessary.

■ Responsible for the correct pricing of the products.

■ Made sure to ask the correct amount from the customers and giving the right change.

■ Dealing with a lot of currencies Exchange every day and making sure that my shifts deposit was correct.

■ Covered all areas according to company’s needs.

March. 2003 - Apr.2004 Middle East Courier Services Cairo, Egypt

Accountant

■ Manage accounts payable and accounts receivable processes.

■ Reconcile financial discrepancies by collecting and analyzing account information.

■ Ensure compliance with financial regulations and standards.

■ Assist with budget preparation and financial forecasting.

■ Analyse financial data to support decision-making and strategic planning.

■Prepare and submit tax documents and returns.

■ Conduct audits to ensure accuracy and compliance with regulations.

■ Issued invoices for the payments of the customers.

■ Collected money and completed the deposits of the day

Preparing bank reconciliation in a timely fashion

Reviewing Bank and petty cash transactions posting.

Reviewing fixed assets depreciation and disposals.

Preparing fixed assets schedule on a weekly/monthly basis.

Reconciliation of G/L accounts to identify inconsistencies

Collaborating with key divisions, other accountants, and Head of Departments to guarantee control.

Utilizing the full potential of the new AX Dynamics ERP system & CRM to assist with system related controls, processes, and reporting.

EDUCATION

1999-2002 Cairo University Beni Suef, Egypt

Bachelor’s Degree of Management. Faculty Of Commerce

Courses Included: Economy, Accountings, Commercial Management, Personnel Management, And Organizational Management.

1996 - 1998 Advanced High School at Heliopolis Cairo, Egypt

High School Diploma

Personal Skills

Able to work in a group or individually according to the job requirements.

Committed to delivering high levels of customer service

Organizational skills

Managerial skills

Ability to work in face paced environment

Able to work under pressure

Good communication skills with people

Teamwork (Leading change, Communication Impact and Quality conscious)

Customer focus

Analysis and planning

Drives all Team members to exceed company expectations relating to all company audits & acts quickly to rectify areas for improvement

Training & Courses

■ Amadeus Basic Course

■ Customer service course

■ Communication skills.

■ Presentation skills.

■ Interview skills.

PC LITERATE

Good knowledge of Windows, Internet, Office (Word, Excel. Power Point).

LANGUAGES

Fluent in Arabic (mother tongue) and English and Russian

REFERENCES CAN BE SUBMITTED UPON REQUEST

Contact this candidate