Human Resources Customer Service

Phone ***- ***-****

Email ****.***********@*****.***

Address Allen, Texas 75013

PROFESSIONAL SUMMARY . Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

SKILLS

• Data Management

• Database Maintenance

• Software Proficiency

• Conflict Resolution

• Ethical Conduct

• Credential Verification

• Americans With Disabilities Act (ADA)

• Relationship Building

• Time Tracking and Payroll Administration

• Analytical and Critical Thinking

• Effective Communication

• Data Acquisition

• Employee Onboarding

• Interpersonal Skills

• Time Management

• Decision Making

• Benefits Administration

• Policy and Procedure Writing

• Microsoft Office

• Self Motivation

• Customer Service

EXPERIENCE . TRAINING & CREDENTIALING SPECIALIST - Hope Community Services Oklahoma City, November 2023 - May 2024

• Assisting employee with tracking CEUs, Training New Hire Orientation, Managing payments for ODMHSAS & other educational training, Certified Instructor for Therapeutic Option & CPR (Red Cross) HRMS - State Of Oklahoma

Oklahoma City, OK, September 2020 - October 2023

• Various human resources management activities and personnel actions, application of laws, rules and standards related to personnel, payroll administration and human resources management, to include FLSA, FLMA, Federal & State Laws, and State policies

• Specialized in areas such as compensation, classification, recruiting, grievance management, personnel selection, employee benefits, or employee transactions

• Completing payroll, benefits, terminations, retirements and reporting in WorkDay software, Approving time, correcting, and entering time/Time & Leave Administrator, Complete payroll duties to include but not limited to, review paystubs, submitting reports, reviewing reports, advising directors of budget expenses for each payroll, Implementation of employee's Life Cycle, Retirement and Benefits coordinator, Writing policies, manuals, and other training aids on input of AP/AR entries into Workday, PeopleSoft & Oracle, reviewing travel claims and well-versed knowledge in the State's Accounting Manual

• Met deadlines while maintaining high-quality deliverables. ADMINISTRATIVE PROGRAMS OFFICER - Department of Transportation Oklahoma City, January 2016 - September 2020

• HR duties including completing forms, background check, managing personnel files under lock & key with confidentiality, Entering time for payroll into Oracle, Explaining benefits to new employees, Training AgileAssets software to field staff, Technical writing of manuals, Managing of the Heavy Equipment program according to State policy, laws and guidelines

• Keeping records, files and other necessary paperwork for the 5 year limit, Creating PO for utility bills and travel expenses, Entering data on a daily basis in Oracle, Microsoft and Excel, Answering phones, emails and other general office duties as required.

ADULT PROTECTIVE SERVICES & CHILD WELFARE INVESTIGATOR - Department of Human Services Pottawatomie County, Shawnee, July 2013 - January 2016

• Investigation for Child Welfare and Adult Protective service units of many types of people including elderly, veterans, children, disabled and all levels of social-economic classes, Compiling reports to the district attorney's office, Reviewing Laws, practicum of policies and procedures on a regular basis, Providing assistance to social service programs

• Explaining how to obtain services including rights and responsibilities of clients, Background checks, Recommendations for personal service plans, Completing legal documentation according to Oklahoma Laws and Department policies, Management of professional caseloads not limited to: managing finances, guardianships, following through with proper placement to provide specialized individual care. ADMINISTRATIVE ASSISTANT - Terry Neese Personnel Services Oklahoma City, September 2012 - January 2013

• Clerical Duties to include: AP & AR, filing, data entry, end of year reports, assisting HR dept in the hiring process including, background check and UA screening.

EDUCATION .. M.S. ORGANIZATIONAL PSYCHOLOGY

- University of Phoenix

Jan 2001

B.A. LIBERAL ARTS/SOCIAL SCIENCE

- University of Oklahoma

Jan 2012

ASSOCIATE DEGREE IN LEGAL ASSISTANT

- Rose State College

Jan2005

COMPLETED CERTIFIED EMT-P - Moore-Norman

Vo-Tech

COMPLETED CERTIFIED PHLEBOTOMY - Shelby State

Community College

REFERENCES

Benny Green

Phone Number 405-***-****

Shane Christie

Phone Number 214-***-****

CERTIFICATIONS

• Notary

• Therapeutic Options Instructor

Eric Oakes

Phone Number 405-*-**-****

• American Red Cross CPR Instructor

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