Service Agent Customer
Resume:
Jessie Leonard
Cedar Hill, TX *****
***********@*****.***
Professional Summary
To obtain a position within your company where I can gain valuable skills for the future and help your company grow in any way possible. I'm a quick learner and willing to be cross-trained. Authorized to work in the US for any employer
Work Experience
Amazon Fulfillment Associate
Amazon Warehouse-Dallas, TX
August 2020 to Present
• Shipping dock
• Stowing
Aircraft Service Agent
Airserv-Irving, TX
February 2016 to August 2020
• Require to interior deep cleaning of detail for aircraft preparing overnight
• Working as a team interacting with employees
• Checking for Aircraft safety security measures
• Cabinet Detail Cleaning and stocking the cabinets
• Providing products for stocking purposes the guest quarter for aircraft promotion. Hospitalty Contact Agent
Sabre Holdings for Telepermformance-Dallas, TX
February 2014 to February 2016
• Answered an average of 50 calls per day by addressing customer inquiries
• Booking Reservations for Multi-Hotel Properties for vacations purposes
• Investigated and resolved customer inquiries and complaints in timely manner
• Described to customers and accurately explained details of promotions
• Providing new products of service for the guest and resolving the guest questions Warehouse Associate
Kimberly-Clark Corporation, LLC-Dallas, TX
December 2012 to August 2014
1. 490-7574
• Packing diapers Products for Kids and Adult size
• Packing Products
• Keeping work area clean
• Operating and Fixing machinery as necessary
Education
High School Diploma
Cedar Hill High School
2001 to 2006
Skills
• AS/400 (Less than 1 year)
• Cash (Less than 1 year)
• Cash Handling (Less than 1 year)
• Coping (Less than 1 year)
• Filing (1 year)
• CSR (10+ years)
• Customer Service (10+ years)
• Customer Care
• Call Center (10+ years)
• Yardi
• Property Management
• Customer service
• Computer skills
• English
• Communication skills
• Manufacturing
• Organizational skills
• Warehouse experience
• Basic math
• Materials handling
• Microsoft Excel
• Forklift
• Supervising experience
• Order picking
• Reach truck
• Order picker
• Cherry picker
Certifications and Licenses
Dispatch operator certification
June 2008 to Present
Certification of completion Dispatch operator Liscense. leasing consultant
July 2017 to Present
Certification of completion for leasing consultant license Driver's License
Forklift Certification
October 2023 to October 2026
Pallet Jack Certification
Additional Information
SKILLS
• Highly Motivated and Flexible
• Very Detailed Oriented
• Ability To Negotiate With People Even In Any Difficult Situation
• Able To Work Under Stressful Conditions Meeting With Deadlines
• Excellent Verbal As Well As Written Communication Skills
• Able To Work In A Team Environment
• Ability To Follow Instructions
COMPUTER SKILLS
• Proficient in Microsoft Word, Windows ME, Excel, PowerPoint, 10 Key by touch, Micro- Filming, PBX Operator, Document Specialist, Cash Handling and Alpha & 1090, Numeric Filing, AS/400, assisting manager with tasks, also Quality assurance, final Testing. Xerox Coping on machines such as 8550, 6000, 600 etc. multi -tasking, sorting mortgages and scanning, Baker Hill / Laser Pro Document System
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