Operations Manager General

Pattie C. Hodges, General Manager

Chesterton, ***04, IN, 773-***-****, ****************@*****.***

SUMMARY Dynamic Operations Manager with 10+ years of progressive management experience in the logistics industry. Proven track record of overseeing multi- terminal operations with full P&L responsibility and driving revenue growth from

$5M to $30M. Specialized in process improvements, employee training programs, and vendor negotiations resulting in a zero claims record for four consecutive years. Committed to fostering a high-performance work culture that aligns with the goals of any organization.

WORK EXPERIENCE

01/2023 – Present Operations Manager, Quality Carriers Gary, USA Managed multi-terminal operations across three locations with full P&L ownership, overseeing a $35M budget, 19 employees, and 150 drivers. Achieved four consecutive years with zero workers' compensation claims. Spearheaded process improvements in claims management and plant troubleshooting.

Conceptualized and instituted training programs for managers and frontline employees.

Negotiated and secured vendor contracts with favorable terms. Leveraged technology and data analytics to optimize operations. Cultivated a high-performance work culture.

01/2018 – 12/2023 Terminal Manager, Quality Carriers Gary, USA Led operations for a $26M facility and terminal.

Drove business growth by scaling terminal revenue from $5M to $30M. Delivered facility improvements and orchestrated the implementation of new technology systems.

Developed and executed employee engagement and training programs. 01/2017 – 12/2018 Operations Supervisor, Quality Carriers Lansing, USA Oversaw a team of six direct reports and 31 drivers. Designed and implemented comprehensive driver training programs. Optimized workforce scheduling to enhance operational efficiency. 01/2014 – 12/2017 Driver Support Facility Manager, Schneider National Gary, USA Managed a 24-hour driver support facility.

Planned and executed the annual Driver Recognition Banquet to celebrate driver achievements.

Provided security oversight for high-traffic events. 01/2011 – 12/2014 Driver Mentor, Schneider National Gary, USA Mentored and developed new drivers to enhance performance and safety. Managed product optimization and account oversight. Coached and nurtured associates to achieve their professional goals. 01/2006 – 12/2011 Operations Associate, Schneider National Gary, USA Led a team of 14 associates in safety and compliance initiatives. Implemented and enforced policies on service and safety protocols. Facilitated emergency response planning and training. EDUCATION

02/2020 – 03/2021 Northcentral University

Master of Business Administration, Performance

Improvement

Chicago, il, USA

Courses completed focused on Performance Improvement. 01/2010 – 06/2015 University of Phoenix

Bachelor of Science

Chicago, il, USA

Degree in Business Management.

SKILLS Operations Management Logistics Management

P&L Ownership Fleet Utilization

Process Improvement Vendor Contract Negotiation

Data Analytics Training and Development

Leadership Communication

Collaboration Customer Service

Employee Engagement Safety Compliance

Problem Solving Analysis

Human Resource Management

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