Communication Specialist

Hong Yee Phone: 443-***-**** E-mail: ******@*****.***

Web: www.hongcreations.com; https://www.linkedin.com/in/hongyee/ Communications Specialist

Professional Summary

Talented and creative Communication Specialist with extensive experience in web design, graphic design, content creation, editing, and digital media, seeking to support website launch and ongoing maintenance. Adept at developing engaging marketing materials (including slicks and PowerPoint presentations), creating visually compelling graphics, maintaining a strong social media presence, and ensuring consistent branding. Proven ability in website management, writing and editorial support across various communication channels, and collaborating with cross-functional teams. Holds a Public Trust Security Clearance. Skillset

• Website Management • Graphic &

Visual Design

• Content Creation

& Editing

• Social Media

Management

• Social Media

Content Strategy

• Branding & Messaging

Strategy

• SEO & Analytics • Technical & Business

Writing

• Microsoft Office Suite

Technical Skillset

• Web Technologies: HTML, CSS, Content Management Systems (CMS) including Drupal, Convio, Kintera, WordPress

• Design & Content Software: Adobe Creative Suite (Photoshop, Illustrator, InDesign), Desktop Publishing Tools, Microsoft Office Suite (Word, PowerPoint, Excel)

• SEO & Analytics: SEO Best Practices, Website Analytics (Google Analytics), Keyword Optimization, Social Media Insights

• Project Management: SharePoint, Trello, Slack

Key Accomplishments

• Increased Help Desk website traffic to 10,000 monthly views through strategic website management, content updates, SEO optimization, and website analytics tracking.

• Boosted engagement on technical articles by 40% through targeted content marketing, keyword research, and digital campaign execution.

• Achieved 95% positive client and stakeholder feedback for communication initiatives, branding consistency, and audience engagement strategies.

• Elevated software presentation requests by 25% following a targeted telework marketing campaign using compelling visual assets and persuasive messaging. Hong Yee Phone: 443-***-**** E-mail: ******@*****.*** Web: www.hongcreations.com; https://www.linkedin.com/in/hongyee/ Professional Experience

Communication & Technology Consultant

Government Contractor contracted at Social Security Administration June 2010- March 2025

• Oversaw the upkeep and management of internal and external web content, ensuring alignment with branding goals and up-to-date information.

• Designed, updated, and optimized engaging web content utilizing HTML, CSS, and CMS platforms for intranet, help desk portals, and public-facing websites.

• Developed and designed marketing materials, including slicks, presentations, training documentation, and visually compelling graphics to support agency objectives.

• Managed social media presence by creating engaging content that resonated with target audiences and analyzing performance metrics.

• Provided comprehensive writing and editorial support for process documentation, website copy, scripts, articles, and internal/external communications, ensuring exceptional grammar and punctuation.

• Collaborated closely with cross-functional teams to ensure communication strategies supported organizational goals.

Freelance Communications & Design Consultant

2009- Present

• Designed and developed websites with a strong focus on user experience, SEO, and branding.

• Created marketing collateral, including brochures, press releases, and social media campaigns.

• Consulted on branding strategy, digital content management, and web presence optimization.

Education

MA, Publication Design: University of Baltimore 2011-2018 BS, Business Communications Minor: Information Systems: Stevenson University 2005-2009 Lambda Pi Eta: National Communications Association Honor Society

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