Customer Service Clinical Pharmacist

Barbara A. Tate Dennison, R.Ph.

**** ********* *****, ****, ** 16509

Phone: 814-***-****

E-mail: *******@***.***

Qualifications:

Patient oriented pharmacist with over 40 years of experience.

Absolute commitment to quality.

Excellent interpersonal skills with both patients and staff.

Extensive supervisory experience but also can fulfill supporting role.

Strong typing and computer skills.

Able to adapt to different practice settings.

Professional Experience:

2024 t0 2025 Managed Staffing/CVS Health Erie, PA

Clinical Benefits Pharmacist

Contract employee working with CVS Health. This was a remote position.

Reviewed prior authorization and other formulary exception requests for members.

Used clinical judgement and plan criteria to make decisions for the best possible outcomes for members.

Reached out to physicians and other health professionals for additional information when necessary.

Collaborated with team members on cases when appropriate.

2018 to 2023 RMK Consulting/CVS Health Erie, PA

Clinical Benefits Pharmacist

Contract employee working with CVS Health. This was a remote position.

Used clinical knowledge and computer skills to analyze data and prepare macros to meet the intent of the client.

Worked in a team environment to collaborate on more complicated coding and quality check other colleagues’ work.

2016 to 2017 LanceSoft/Aetna Erie, PA

Clinical Pharmacist

Employed by LanceSoft as a contract employee working for Aetna Inc. in Medicare Part D Prior Authorizations. Worked from home.

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2015 to 2016 Apex Systems, CVS/Caremark Pgh, PA

Clinical Pharmacist

Employed by Apex Systems as a contract employee working at CVS/Caremark in Coverage Determinations and Appeals.

2014 to 2015 National Wellness Supply Ambridge, PA Staff Pharmacist

Employed at an independent pharmacy specializing in non-sterile compounding and distribution of diabetic supplies.

Primary duties involved supervising the compounding of non-sterile preparations, adjudicating claims, performing final verification, and patient counseling. Dispensed diabetic supplies and other prescription medications.

Involved in Medication Therapy Management. Counseled patients about their medications via phone. Conducted Comprehensive Medication Reviews, including follow-up information sent to the patients. Contacted physicians about deficiencies in therapy or other questions and concerns regarding their patients.

2009 to 2012 CVS/Pharmacy Meadville, PA Pharmacist-In-Charge

Team Leader at relatively high-volume stores.

Responsible for pharmacist scheduling, staff development and evaluations, inventory control and maintaining a clean, well-organized pharmacy.

Promoted an environment of high standards for quality, customer service and teamwork.

Mentored interns in career development, both as future pharmacists - by serving as a preceptor – and as future CVS leaders.

Counseled patients on OTC medications, compliance, drug interactions and any other questions or concerns.

Immunized patients against seasonal influenza.

1999 to 2009 Giant Eagle, Inc. Erie, PA Pharmacy Manager, Staff Pharmacist

Worked in various stores as a Floater Pharmacist, Staff Pharmacist and Pharmacy Manager.

Involved in every operation of pharmacy department, including financials and inventory control.

Supervised pharmacy through acquisition of local independent pharmacy, which involved a dramatic increase in prescription volume, incorporating additional staff and developing a delivery system.

Gave Poison Prevention talks to preschool and kindergarten students.

1991 to 1998 Hillside Apothecary Erie, PA Pharmacy Manager, Assistant Manager

Pharmacy Assistant Manager, then Manager, for the outpatient pharmacy associated with the Saint Vincent Health System.

Involved in Retail Pharmacy, Long Term Care Pharmacy and supplying physician offices with vaccines and other supplies.

Involved in compounding of sterile ophthalmic and injectable preparations, oral dosage forms, topical medications and suppositories.

Provided in-service presentations to nursing units on new medications.

1984 to 1991 Thrift Drug, Inc Erie, PA

Assistant Manager, Staff Pharmacist, Graduate Intern

Duties included assisting the manager in all aspects of store operations, both in and out of the pharmacy.

Responsible for ordering of all drugs and supplies for pharmacy area.

Perform duties of store manager in his absence

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Education

1979 to 1984 University of Pittsburgh Pittsburgh, PA

B.S. Pharmacy

Graduated cum laude.

GPA 3.2

Professional Licenses and Certificates

Commonwealth of Pennsylvania – Pharmacist License (RP033762L Exp. 9-30-26)

Commonwealth of Pennsylvania – Authorization to Administer Injectables (RP1003638 Exp. 9-30-26)

State of Ohio – Pharmacist License (RPH.03232894 (Exp. 9-15-26)

American Pharmacist Association – Certificate:

“Pharmacist and Patient-Centered Diabetes Care”

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