Virtual Assistant Talent Acquisition

ANYATONWU UGONNA AUGUSTINA

i_ **,New Umuahia Road, Aba,Abia State

sK! 081********, 070******** V' Ya *****************@*****.*** PROFESSIONAL PROFILE

Dedicated and detail-oriented Personal Assistant, HR Specialist, and Administrative/Executive Virtual Assistant with a proven track record in providing high-level administrative, HR, and virtual support. Experienced in managing executive schedules, coordinating travel, handling recruitment processes, and ensuring seamless operational efficiency. Adept at utilizing CRM tools, HR software, and office management platforms to enhance productivity and workflow. Known for maintaining confidentiality, problem-solving, and delivering exceptional service in dynamic environments.

KEY SKILLS & COMPETENCIES

Human Resources & Recruitment

Talent acquisition, onboarding, and employee relations

Performance management & training programs

HR policies, compliance, and procedures

Executive & Administrative Support

Calendar management, travel coordination & appointment scheduling

Document preparation, correspondence handling & CRM tools management

Office management & virtual assistance

Customer Service & Client Relations

Professional communication & interpersonal skills

Conflict resolution & customer satisfaction management

Handling inquiries, complaints & issue resolution Technology & Software Proficiency

HR & CRM Tools: Trello, HubSpot, Slack, Monday.com, Zoho

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Internet & Research Tools

PROFESSIONAL EXPERIENCE

CACCOU Investment (2024 – Present)

HR & Admission Officer

• Managed recruitment and onboarding processes, ensuring compliance with HR policies.

• Developed and implemented staff training programs to enhance team efficiency.

• Oversaw the distribution of JAMB registration pins, ensuring a seamless process.

• Assisted staff in registering JAMB applicants, providing guidance and ensuring compliance. A&T Geosynthetic (2021 – 2023)

HR & Executive/Administrative Virtual Assistant

• Provided high-level administrative and HR support to executives.

• Managed executive calendars, scheduled meetings, and coordinated travel.

• Conducted research and prepared reports for strategic decision-making.

• Utilized CRM tools to streamline communication and task management.

• Ensured confidentiality and security of sensitive HR and business data.

• Handled email and phone correspondence professionally. Brit Property Nigeria Limited (2019 – 2020)

HR & Customer Service Representative

• Managed customer inquiries and ensured a seamless customer experience.

• Generated sales leads and developed strong client relationships.

• Assisted in recruitment and onboarding of new employees.

• Maintained and processed customer accounts while ensuring accuracy in documentation.

• Resolved customer complaints and followed up to ensure satisfaction. Kibiya Community Secondary School (2018 – 2019)

HR & Administrative Assistant

• Provided administrative and HR support, ensuring smooth operations.

• Managed and distributed information across departments.

• Counseled students on academic and moral development.

• Assessed student progress and provided constructive feedback. Esep-Le-Berger Université, Porto-Novo (June – Sept 2018) HR & Confidential Secretary (Registrar’s Office)

• Assisted in HR-related tasks, including recruitment and employee documentation.

• Managed confidential records, reports, and correspondence.

• Scheduled meetings and handled the Registrar’s official communications.

• Coordinated travel and event arrangements for the Registrar. Lulu’s Catering and Events Planning, Aba (2017 – 2018) HR & Admin Coordinator

• Managed HR records, staff scheduling, and office policies.

• Assisted in recruitment, training, and employee performance evaluations.

• Coordinated event logistics, catering, and decor arrangements.

• Maintained inventory and processed orders efficiently.

• Prepared reports, spreadsheets, and presentations for management. EDUCATION & QUALIFICATIONS

’) c BSc. International Law and Diplomacy (2012 – 2017) Babcock University, Ilishan Remo, Ogun State

’c )West African Examination Council (WAEC) Certificate (2003 – 2009) Adventist Secondary Technical College, Owerrinta, Abia State c ’) First School Leaving Certificate (FLSC) (1995 – 2003) Seventh Day Adventist Nursery & Primary School, Aba, Abia State PROFESSIONAL CERTIFICATIONS & TRAINING

Virtual Assistant Professional Certification

Health, Safety & Environment (HSE Levels 1, 2, 3)

Award in Health & Safety at Work – World Safety Organization

Award in Risk Assessment & Practical Application – World Safety Organization

Award in Environmental Awareness – World Safety Organization

Award in Human Resource Management – Synergy HR Solutions Limited

Emotional Intelligence & Conflict Management – Synergy HR Solutions Limited

Employability & Corporate Credibility Training – Synergy HR Solutions Limited

INTERESTS

1YF A Reading ` ·Ss Public Speaking & Presentations “ Ç • Research & Analysis : `/ Traveling

n_•. Acquiring New Skills Networking & Meeting New People REFERENCES

’)c Dr. Anyatonwu Ndidi O.

Acting Registrar & Director, Department of Linguistics Abia State College of Education, Arochukwu

s!K 080********

)’c Bar. Ndien Augustine Pekana

Registrar, Esep-Le-Berger Université, Porto-Novo, Benin Republic s!K 070********, +229********

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