Order Fulfillment Customer Experience

John Austile

*********@*****.*** Lithonia, GA, US 229-***-****

WORK HISTORY

Warehouse Shipper at Heatcraft Refrigeration

August 2021 - Present (3.5 Years)

Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.

Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.

Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.

Contributed to reducing product damage by properly packing items and securing them for transport.

Conducted periodic audits of stored items, identifying discrepancies and taking corrective action as needed.

Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.

Truck Loader at Swift Transportation

February 2018 - March 2020 (2.5 Years)

Loaded and strapped shipments into place on trucks. Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling. Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.

Maintained clean and functional warehouse space throughout Number hour shifts. Reviewed shipping orders for accurate fulfillment. Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.

Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items. Assistant Manager at Buddys Home Furnishings

May 2015 - January 2018 (3 Years)

Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Grocery Stocker at Walmart

April 2003 - May 2010 (7.5 Years)

Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.

Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.

Answered customer questions and provided detailed product information. Facilitated timely product rotation, ensuring freshness and minimizing waste. Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.

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SKILLS

HVAC, To complete

Auditing, To complete

Business Efficiency, To complete

Corrective And Preventive Action (CAPA), To complete Customer Experience, To complete

Communication, To complete

Customer Satisfaction, To complete

Expediting, To complete

Labeling, To complete

Forecasting, To complete

Forklift Truck, To complete

Furnishing, To complete

Innovation Management, To complete

Problem Solving, To complete

Palletizing, To complete

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