Customer Service Data Entry
Resume:
Natalie
Washington
Euless, TX *****
*********@*******.***
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in several states.. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Software. Strong mathematical, customer service and data entry skills.
Skills Quality control measures
Title processing
Renewals management
Title Research
Organizational abilities
Document Review
Deadline Management
Data Entry
Multitasking
Team Collaboration
Attention to Detail
Microsoft Office
Document Scanning
Complaint resolution
Paperwork Processing
Call Management
Title Specialist
IAA, College Park, GA January 2024 -
Current
Customer Care Service
Representative
SSG, Woodway June 2023 - November 2023
Work History
Contacted State Motor Vehicle Department to determine status of pending titles. Communicated with customers to resolve common title issues. Calculated and remitted state sales tax, service, and other charges. Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Examined land records and identified potential problems with title search results. Utilized various online databases and public land records to verify ownership information.
Providing excellent customer service and support
Assist customers with product or account information. Responded to customer needs through competent customer service and prompt problem-solving
Investigated and resolved accounting, service and delivery concerns Document Processor
Eagle Business Service, Fort Worth January
2022 - September 2023
Customer Service/Fulfillment
GM Financial, Arlington July 2018 -
December 2021
Cash and Trade Rep2
Citigroup, Irving October 2016 - May 2018
Direct Care Specialist
Arc of Rensselaer, Troy March 2013 - April
2015
Receptionist
J&J Alloys, Hampton February 2010 - March
2013
Operation Specialist
PNC Bank, College Park August 2007 -
November 2009
Operation Specialist
Inputting employee's data in the system
Processing documents and scanning paperwork.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
Perform customer request via Phone, email
Update address, phone and name changes
Perform account maintenance, extensions for payment, balance account on late fees.
Set up new customer accounts and updated existing profiles with latest information Reconciled customer accounts and identified discrepancies for further investigation Verify signatures and required information on checks Match statements with batches of canceled checks by account numbers Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary
Implement scanning or other automated data entry procedures, using imaging devices and document imaging software
Train and assist staff with computer usage.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
Arranged transportation and accompanied patients to doctors' offices and errands Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Collected and distributed messages to team members and managers to support open communication and high customer service
Organized, maintained and updated information in computer databases Helped office staff prepare reports and presentations for internal or client-related use
Compile, sort and verify the accuracy of data before it is entered Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
SunTrust, Stockbridge April 2004 - August
2007
Item Processor
Hudson River Bank, Cohoes September 2001
- January 2004
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
Reconcile records of bank transactions
Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters. Recorded deposits, reconciled monthly bank accounts and tracked expenses Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
GED
High School Equivalency Diploma, Queens,
NY September 1993
Education
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