Inventory Control Customer Service warehouse clerk
Resume:
Julia Coker
Madisonville, TN *****
************@*****.***
Accomplished Inventory Control Specialist with 13 years of experience in warehouse operations,retail merchandising, and manufacturing. Proven track record in implementing quality control procedures, conducting regular audits, and optimizing inventory levels. Skilled in visual merchandising, product assortment optimization, and customer service. Possesses expertise in lean manufacturing, 5S, and IATF. Proficient in computer skills, Certified in forklift operation. Work Experience
Inventory Control Specialist
SEA RAY BOATS-Vonore, TN
May 2023 to Present
• Conducted regular audits of warehouse storage areas to ensure compliance with safety standards
• Assisted in the implementation of quality control procedures to ensure accuracy and integrity of inventory data
• Maintained accurate records of returned merchandise including reasons for return, condition assessment, etc
• Assisted customers with loading/unloading merchandise as needed while maintaining a high level of customer service at all time
• Assisted in conducting regular physical counts of inventory, identifying any variances and implementing corrective measure
• Utilized barcode scanning technology to accurately record stock levels and update database systems in real-time
• Collaborated with cross-functional teams to resolve any discrepancies or issues related to inventory levels or product quality
• Maintained cleanliness and organization of warehouse space, optimizing efficiency in locating and retrieving items
• Operated company vehicles to transport inventory between locations, adhering to all traffic laws andsafety regulations
• Managed inventory control processes, ensuring accurate tracking and documentation of all incoming and outgoing products
Retail Merchandising Specialist
Premium Retail Services-East Tennessee
April 2022 to November 2023
• Retail merchanding job description- self motivated and supplied product to location of store “ several well known businesses and retail establishments” and restock, do planograms, revisions, clean product and merchandise the products as to boost sales
• Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
• Collaborated with cross-functional teams including marketing, sales, and design to create compelling in-store displays and window presentations
• Managed inventory levels to ensure optimal stock availability while minimizing overstock or out-of- stock situations
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Conducted regular store visits to assess compliance with visual merchandising standards and provide guidance on improvements
• Created planograms and floor plans for new store openings, remodels, or seasonal changes
• Negotiated favorable placement of products within retail stores to maximize visibility and customer engagement
• Collaborated with vendors to develop exclusive product lines tailored to the target audience's preferences
• Conducted regular audits of merchandise displays for accuracy in pricing, signage, cleanliness, and overall aesthetics
Senior Backlite Operater
Carlex Glass America, LLC-Vonore-TN
March 2014 to June 2020
• Operated CNC machines to produce precision parts according to specifications and blueprints
• Set up and calibrated machines, ensuring proper alignment and tooling for optimal performance
• Monitored machine operations, making adjustments as needed to maintain quality standards
• Performed routine maintenance on machines, including cleaning, lubricating, and replacing worn parts
• Inspected finished products for defects or errors, using measuring tools such as calipers and micrometers
• Collaborated with engineers and designers to troubleshoot issues and optimize production processes
• Maintained accurate records of production data, including quantities produced and time taken per part
• Implemented safety protocols to ensure a safe working environment for all team members
• Trained new operators on machine operation procedures and safety guidelines
• Improved efficiency by implementing process improvements that reduced cycle times by 23%
• Reduced material waste by optimizing cutting paths and minimizing scrap during production runs
• Achieved multiple increases in productivity through effective time management techniques
• Implemented preventive maintenance schedules resulting in a fewer machine breakdowns consistently. Exclusive Brands Manager
K-VA-T Food City-Madisonville, TN
July 2007 to January 2011
• Developed and maintained strong product knowledge to effectively communicate features, benefits, and unique selling points to customers
• Provided exceptional customer service by actively listening to customer needs and recommending appropriate products or solutions
• Consistently met or exceeded sales targets by utilizing persuasive selling techniques and building relationships with customers
• Collaborated with team members to create visually appealing merchandise displays that attracted customer attention and increased sales
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and processing incoming shipments
• Participated in training sessions to enhance product knowledge, improve selling skills, and stay updated on new arrivals or promotions
• Resolved customer complaints or concerns promptly and professionally to ensure high levels of satisfaction
• Maintained a clean and organized work area to provide an inviting shopping environment for customers
• Assisted in visual merchandising efforts including window displays, signage placement, and product arrangement
• Actively participated in team meetings to share best practices, discuss challenges, and brainstorm innovative ideas
• Provided feedback to management regarding customer preferences, product performance, and competitor activities
• Maintained accurate cash handling procedures and operated point-of-sale (POS) system efficiently
• Assisted in the training of new sales associates on company policies, selling techniques, and product knowledge
Lead Material Handler for Automotive Assembler
JOHN DEERE HARVESTER WORKS (JDHW)-Loudon, TN
April 1999 to March 2003
Drove forklift, lead team of four material handlers, supplied the assembly line with parts and materials needed. Received product coming in set trailers for picking product, shipping & receiving clerk. Memver of Safety team. And inventory specialist working with all inventory scales.
• Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
• Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
• Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
• Collaborated with purchasing department to ensure timely delivery of materials needed for production
• Organized storage areas to optimize space utilization and facilitate easy retrieval of materials
• Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
• Worked closely with production team to provide them with necessary materials in a timely manner
• Managed hazardous materials according to established safety guidelines and regulations
• Collaborated with cross-functional teams to identify process improvements that increased efficiency
• Developed effective communication channels between different departments, improving coordination and reducing delays in material flow
• Participated actively in team meetings providing insights into process improvement opportunities
• Maintained accurate records of received goods including quantity, condition, and any discrepancies
• Managed material flow to support production schedules and minimize downtime Education
College in Business
Pellissippi State Community College - Maryville, TN 2013 to 2014
Skills
• CNC Lathe
• Computer literacy
• Training & development
• Customer service
• Administrative experience
• Organizational skills
• Negotiation
• Leadership
• 5S
• Pricing
• Store management
• Algebra
• Calipers
• Sales
• Communication skills
• Computer skills
• Hand tools
• Filing
• Manufacturing
• Planograms
• Quality control
• Visual design
• PPAP
• Mechanical Knowledge
• Merchandising
• Cleaning
• Lean Manufacturing
• Basic math
• Time management
• Quality Audits
• Phone etiquette
• Micrometer
• Order picker
• Marketing
• Retail sales
• Internal Audits
Certifications and Licenses
Forklift Certification
Assessments
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Outside sales — Proficient
September 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Attention to detail — Completed
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Recruiting — Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
October 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
April 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Mechanical knowledge — Proficient
March 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Workplace safety — Proficient
May 2022
Using safe practices at work
Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
August 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
October 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Team Building certification
• CPR certification
• Wilderness first Responder
• First aid
• ABC alcohol sales certificate
Contact this candidate