Looking to fill your Customer Service Quality Assurance position

Henry Rodriguez

**** **** ******* *****

Building 12, Apartment # 1066

Las Vegas, NV, 89128

**************@*****.***

Phone: 702-***-****

I am currently seeking a position with a company who is looking for a dedicated, loyal, and hard-working gentleman, such as myself, to help and be part of an organization as it continues to grow in its industry. To grow and learn in the position offered to me, as well as to achieve and prosper with a company, as much as possible, is something I definitely look forward to accomplishing. I am a hardworking, quick-learner who pays attention to details. I am able to lead, receive instruction, be a team player, as well as accomplish the task(s) at hand and do so wherever I am able to serve in my new surroundings. I am in search of a company that will give me the opportunity to grow, contribute, and become a valued employee over time. I have worn several hats over the years and have been blessed with several different skill sets throughout my journey in life. I pride myself in the effort I put forward to be an important face and facet for whatever company I have the opportunity in serving.

Skills

Bi-lingual (English and Spanish); I have experience working as a Product Delivery Driver and Live Stock Delivery Driver, Storefront Service Areas, Customer Service Representative, Unloading Truck Deliveries and Restocking, Experience with In-Store Product Shelving and Restocking as well. MailRoom Operations, Mall Security, Street Sweeping, Installing Fire Sprinkler Systems, Plumbing, Pool Cleaning and Services for both Residential and Commercial Accounts, Outreach Programs and Community Centers, Various Areas of Construction, Production and Shipping, and fully knowledgeable of a Glass Blowing Cold Shop with an extensive experience with the machinery such as Grinding Wheel, Sanding & Polishing Belts, Cork and Pumice Wheel, Cerium Wheel, and Diamond Cut Wheel for carving blown glass vases with Special Glass Carving skills that were originally birthed and perfected in Italy. Worked in Journalism from the the middle of Intermediate school to my Senior Year in High School. Was also involved in Yearbook and am well versed with how to use a camera, including a college course in Photography. Helped record and take photography at events. Catered food and services at special events. Studied and have taken courses in Graphic Design. Worked on my own video collection found on YouTube, editing and combining videos, photographs, and Sound Effects/Sound Bites by using special applications and programs to do so. I have a passion for and love for the entire spectrum and different mediums of art. I have taken a class in Fashion and know my way around a sewing machine. Having participated in an internship at a Taylor's Shop while completing and receiving an A+ for my Senior Project, an all white zoot suit with a lavender vest and matching tie, my prom suit. I've assisted with labor of various plumbing jobs which entails digging trenches, demolition, also including the hauling of left over debris, and laying pipe to have ready for inspection. Served as a cleaner for residential and commercial jobs, and still having plenty of hats; Window Cleaner being another.

Having an empathetical heart with a God given passion for helping our future of this nation and the world, which is our youth; especially in underprivileged areas. With an opportunity to serve as Mayor Oscar Baylin Goodman’s Ambassador and Voice on the board of the Youth Neighborhood Association Partnership Program (YNAPP). I was blessed with the opportunity to serve as one of the Youth Leaders at church for their youth group; then helped birth, lead, and pour into a new found youth group as Pastor. I have been and continue to be the instructor who builds the curriculum as well as help bring understanding for our homeschool.

I can’t help but to pay attention to details, I always work and strive to deliver more than what is expected of me. I sincerely hope to be a blessing to those who bless me with the opportunity to do so.

Experience

Tempo Solar World – Las Vegas, NV 08/2024-Present

Energy Advisor who stays informed with current economic news particularly pertaining to energy consumption and cost. Canvassing neighborhoods to bring forth information regarding solar panels and saving money. Setting up appointments for associates who specialize in closing deals to move forward with solar panel installation.

Caregiver – Las Vegas, NV 07/2017-10/2024

Caregiver who cared for a disabled man bound to his wheelchair. I would prepare and cook meals, administer medications as per doctors’ orders, bathe patient as well as maintain their clean hygiene, help groom and trim facial hair, assist with physical therapy and stretches, grocery shop, in-charge of scheduling appointments, paying bills and taxes, transporting by carrying from bed to chair, and transport to the restroom and back while assisting with cleaning. While maintaining a clean house, i would wash and dry clothing, hang and fold clean clothing and linens, and maintain upkeep of property and property grounds such as, but not limited to, landscaping, water sprinkler systems, roof repair, and other handyman projects.

Residential Fire Systems, Inc. – Anaheim, CA 07/2016-7/2017

Installer who followed measurements as well as abiding code regulations when installing pipe, sprinkler heads, risers, valves, and spigots all to blueprint standards. I would hold a good standing with foremen incharge of construction sites, especially since certain permissions would have to be asked in order to customize the pattern of laying pipe due to special features such as a formal dining area, ceiling fan, or vent that isn’t typically in the blue prints while still abiding all code regulations. Soldering copper piping from main line to fit into the PVC fire sprinkler line to complete connection. Working with other construction crews such as HVAC, electricians, and drywall installers to better work with eachother without interruptions or being in the way of anyones’ job. Filling the water supply in the fire sprinkler line with air to test pressure quality and to make sure any unglued areas are caught before requesting fire department inspections. Walking through the inspection with the fire department to answer any questions, also to have full understanding and knowledge on what needs immediate attention in order to pass inspection.

Pool Cleaning & Services – Orange County, CA 07/2013-07/2016

Pool Technician who was subcontracted for both commercial and residential accounts. Testing water levels of Chlorine and PH. Adding Chlorine and/or Muriatic Acid to pools, spas, and fountains as needed. Maintaining cleanliness by using brushes, nets, and vacuums to keep free from any debris or algae growth. Servicing motors and other various components, replacing and lubricating seals, cleaning pool filters as well as periodically tearing apart pool filters to clean and replace any filters that are damaged, keeping tiles clean from any grime, and specializing in draining pools to perform Acid Washes to bring original brightness to the plaster.

Barney’s Pets & Supplies – Chino, CA 10/2011-07/2013

Delivery Driver who is responsible for checking store orders and properly packaging, loading and delivering animals. Once animals have arrived at the correct location I assure the animals are safely secured in their correct habitat while inspecting each animal for signs of injury or stress. I am also responsible for all maintenance work on my work truck as well as ensuring the vehicle has all its necessary DOT paperwork filled from the start of the day, to dealing with the authorities at the weigh scales, to the end of the work day, and everything in between.

●While working here I have received several outstanding reviews from, not only, various customer store managers, but district managers who have also commended my company for the service, care, professionalism, and devotion I have shown them through my work.

VOORTMAN'S EGG RANCH – Chino, CA 04/2011 – 09/2011

Delivery Driver who is responsible for loading my service delivery truck with product and driving to different store locations for product delivery, storage replacement, shelf restocking, and rotating stock as needed. Worked with store managers to make sure stock supplies were correct, and made sure store shelves were properly set up and re-shelved for best visibility to customers as expected. Also worked with store managers to make sure I fully understood any concerns or questions given about the product or any other related issues so that they can be relayed. I communicated these to store managers and owners as required in a timely fashion.

PETCO – Westminster, CA 04/2010 – 11/2010

Team Member working in store front area, serving customers, maintaining-shelving-restocking store products as needed. Worked with store manager and team leads to make sure the store was clean, understanding the tasks and duties of the day, and keeping all habitats clean and supplied with sufficient amounts of food and water, making sure the store stays presentable for customers viewing the store’s products and animals. Also caring for the injured or sick animals held in the infirmary; making sure all vitamins and medications were taken and noted correctly. Retrieving wanted crickets, fish, and other animals wanted for purchase while giving all customers exceptional customer service. At times being a cashier who would lead in upselling and cross-selling with promotional items too. I also worked for Petco at the Fountain Valley, CA location during 07/2005-09/2005 as well.

W.S. STREET SWEEPING LLC – Aliso Viejo, CA 04/2009 – 12/2014

Street Sweeper where I worked as a subcontractor for this company who was outsourced through contracts for maintaining commercial and residential streets as required. Prepped sweeper trucks prior to leaving base and made sure trucks were ready for use with everything needed for the work day. I was trained on how to drive and work special machinery on trucks as part of the job as well as trained others.

UNITED GLASS BLOWING – Santa Ana, CA 08/2005 – 05/2009

Production Cold Worker who was trained by a very well known glass blower in the in the industry on using a Steel Grinding Wheel with different sanding grits, Sanding & Polishing Belts, Cerium Wheel, and various Diamond Cut Wheels for special Italian carving known as Battuto and Inciso that would be cut into glass vases to increase value and profit of the piece of art, while giving it a one-of-a-kind look that is simply unique with no piece ever being identical to any other. I am proud to have carved a dozen glass vases that were bought by, then First Lady, Michelle Obama to give as an “American Made” gift to the different leaders that both her and President Barack Obama would meet throughout his 2 terms. In addition to being responsible for completing production assigned to my station, I would glass art with the final steps of wrapping, packaging, and labeling so it can be shipped. I also made sure the upkeep of the machinery and Cold Shop was taken care of, being and staying clean, well maintained, making sure to correctly manage the area as required.

MAIN PLACE MALL/Security – Santa Ana, CA 03/2005 – 05/2005

Courtesy Security Patrol Officer for the mall all as required. I provided security to the mall, customers, and store owners as required; patrolled areas of the mall, inside corridors, and outside in parking lots as I was assigned. On occasion I would be Dispatcher keeping constant communication with other officers via walkie talkie while noting and keeping track of any important information coming through.

CITY OF LAS VEGAS, Ward 5 – Las Vegas, NV 04/2004 – 05/2005

Recreational Worker for the City of Las Vegas, Ward 5. In this recreational outreach program we specifically targeted the youth found in these troubled areas with services, guidance, carnival type games and prizes, setting up bounce houses, preparing food to serve, all while being entertained with activities to help the youth stay positively involved in building community, as an attempt to deter them from the violence and negativity that is rampant in those specific areas with fun while being a positive role model in them and their families’ lives; trying to make a life-long impact for them.

Education

●Community College of Southern Nevada (now known as CSN)– Las Vegas, NV 2004 – 2005

●Western High School – Las Vegas, NV Graduated 2004

References

●Abad Hernandez II, (Installer, Residential Fire Sprinklers) – 714-***-****

●Benjamin Madrid, (Pool Cleaner, Independent Contractor) - 714-***-****

●Cynthia Benavidez, (Supervisor, PETCO) - 714-***-****

●Caleb Siemon, (Owner, United Glass Blowing) – 888-***-****

●Rick Chavez, (Chief of Operations, W.S. Street Sweeping LLC) – 949-***-****

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