Customer Service Human Resources

VINSON CRAWFORD JR.

Houston, TX ***** 832-***-**** ******@*****.***

MANAGEMENT PROFESSIONAL

Self-motivated management professional with 15+ years of experience in the healthcare industry. Successfully managed multimillion-dollar budget, streamlined operations, and reduced costs. Skilled in effectively communicating and liaising across multiple departments, agencies, and teams. Adept at managing diverse teams, optimizing workflows, and driving operational efficiency across multiple organizations.

AREAS OF SKILL

Staff Management Budget Development and Management Process Development Operations Management

Compliance Management Customer Service Cost and Labor Control Human Resources and Financial Management

PROFESSIONAL EXPERIENCE

NEW EDUCATION SYSTEM (NES) HISD Houston, TX 08/2023 – 06/2024

Teacher, Science of Reading

Facilitated a dynamic and engaging learning environment to maximize student potential. Employed innovative teaching methods, personalized instruction, and data-driven assessments to promote academic progress and success.

Led the learning process toward the achievement of curriculum goals, established objectives for all lessons, units, and projects, and communicated objectives to all students.

Planned a program of study to meet the individual needs, interests, and abilities of the students.

GRANT ASSOCIATES/WORKFORCE SOLUTIONS Houston, TX 10/2017 – 09/2021

Business Consultant

Provided recruitment and HR services to businesses and non-profits within the Gulf Coast region. Identified new business opportunities and partnerships, strategizing ways to reach existing and new clients.

Supported 200+ unemployed factory workers in obtaining new employment and gaining new training for career transitions, as well as 120 laid-off employees with relocations and new employment opportunities.

Worked with Commissioner Adrian Garcia’s office to hire employees by holding job fairs during the pandemic.

Provided support to 120 laid-off hotel employees with relocations and new employment opportunities.

Engaged with the regional economic development council to identify job opportunities in the area.

RESCARE HOMECARE Baytown, TX 03/2011 – 06/2016

Administrator/Branch Manager

Managed a $10.2M budget and overall operations for branch offices in Baytown, Liberty, and Houston. Oversaw staff, compliance with state and federal regulations and standards of service, customer service, and community relations.

Recovered $300K in lost revenue for the company and reduced excess labor usage by 35%.

Attained $80K through grant writing to ensure proper coverage and additional treatment for clients.

Played a role in the development of the center's organizational structure and articulated the roles of department leadership.

Instrumental in developing and administering the Health Care Center's overall budget process, ensuring accurate expense tracking, cost control, and timely reporting to administration.

Developed and coordinated Quality Assurance (QA) processes and led QA meetings.

VINSON CRAWFORD JR. PAGE TWO

PROFESSIONAL EXPERIENCE, continued

Coordinated in-service training and department meetings, approved time off, and conducted performance evaluations and counseling.

Directed and managed the office workflow, including reviewing A/R, coordinating in-service training, facilitating department meetings, and approving time off.

BAY AREA REHABILITATION Baytown, TX 09/2009 – 02/2011

Director, Opportunity Center

Managed administration of the Opportunity Center Program, including the Work Activity Center, Career Development Team, YTAP Program, and HCS Residential and Foster Care units. Supported Home Living and Day Habilitation Programs.

Updated policies and procedures and planned meetings.

Initiated, developed, and managed contracts to ensure compliance with local, state, and federal entities.

Managed rate negotiations and payment schedules.

UNITED HEALTHCARE Houston, TX 07/2007 – 10/2008

Network Manager

Managed and developed the provider network, including drafting and negotiating contracts, developing relationships, and servicing complex providers. Served as a liaison between professional providers and the company.

Collaborated with business units to manage projects impacting the fiscal bottom line of the business unit.

Ensured compliance with local, state, and federal entities, as well as credentialing.

Managed projects with a high level of judgment and discretion.

S.E.A.R.C.H. Houston, TX 05/2005 – 02/2007

Operations Supervisor

Managed the resource center’s operations with a staff of 20, providing services to approximately 200 clients daily. Served as liaison between S.E.A.R.C.H. and various city, state, and federal agencies.

Oversaw budgeting, inventory, and case management activities.

Conducted performance evaluations and provided oversight during crisis interventions.

VOLUNTEER EXPERIENCE

Volunteered at End Hunger and Veterans Housing Services (2021 – 2023)

TECHNICAL SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, and Access, as well as other platforms and applications, including Salesforce, COSMOS, Facets, Patron, Interactant, Prompt, and Quickbase.

EDUCATION

Bachelor of Science (B.S.) in Business Management, University of Phoenix, Houston, TX (01/2007)

TRAINING

Training in Safety, OSHA, CPR, First Aid, and Contract Development

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