Human Resources Talent Acquisition

JENNIFER H. MILLER

S T R A T E G I C H U M A N C A P I T A L & T A L E N T M A N A G E M E N T L E A D E R Transforming businesses through talent optimization, leadership growth, and strategic workforce planning. P 202-***-**** E ****************@*****.*** A Plano, TX L linkedin.com/in/ jenniferhmillerphd SUMMARY

Visionary Human Capital and Talent Management leader with over 20 years of experience in driving organizational transformation, talent acquisition, retention, and performance management across industries, including healthcare, finance, technology, and property management. Proven ability to develop and execute HR strategies that align with business objectives, optimize employee engagement, and drive operational efficiency. Skilled in leading cross-functional teams, fostering high-performance cultures, and navigating complex HR challenges in fast-paced environments. Strong background in organizational design, talent management, DE&I, and compliance. Certified in CliftonStrengths, Prosci Change Management, and Lean Six Sigma, with a focus on delivering impactful, scalable HR solutions. EXPERIENCE

Human Capital/Workforce Transformation Consultant and Gallup Certified CliftonStrengths Coach - TalentSpark LLC, Washington, DC & Plano, TX 04/2016 – Present

Led the organizational design and workforce transition for a Fortune 500 healthcare company, collaborating with cross-functional teams to restructure Finance, Human Resources, and Supply Chain functions.

Managed a significant portfolio of programs, contributing over $470M in financial improvements through technology-driven operational transformations that enhanced the employee experience.

Directed talent acquisition strategies for large organizations, resulting in a 30% increase in recruitment efficiency and reduced time-to-hire by 20%.

Partnered with senior leaders to design and implement talent strategies, impacting 25,000+ employees and increasing retention by 18%.

Developed and executed succession planning strategies that reduced leadership gaps by 25% and enhanced team performance by 20%.

Advised on change management initiatives for mergers and acquisitions, ensuring smooth transitions and a 20% reduction in turnover post-acquisition.

Senior Human Capital Business Strategy Manager - Fisher Investments, Plano, TX 06/2024 – 10/2024

Collaborated with senior leadership to implement a comprehensive HR strategy, resulting in a 10% increase in employee engagement and alignment with business goals.

Spearheaded talent planning and development initiatives, reducing skill gaps by 20% and improving leadership pipeline readiness by 30%.

Managed the integration of new HR technologies, leading to a 25% improvement in HR operational efficiency.

Coached senior leaders in talent management and performance, resulting in a 15% improvement in leadership effectiveness and team alignment.

Developed business plans and budgets for HR operations, aligning resources with organizational goals and ensuring 95% budget adherence.

Leader, Talent Acquisition (6500+ Employees) - Capital Vision Services, Vienna, VA 01/2020 – 08/2021

Directed talent acquisition strategy for a high-growth company, increasing annual hires by 30% to meet operational needs for 800+ doctor-owned practices.

Led recruitment efforts, resulting in a 45% increase in optometrist hires and meeting 100% of aggressive growth targets.

Managed a team of 25 recruiters, reducing time-to-fill by 20%, improving recruitment efficiency, and enhancing candidate experience by 15%.

Launched a campus recruitment program, increasing participation by 80% and establishing a strong talent pipeline for future hires.

Developed and implemented structured interview guides, improving hiring manager satisfaction by 15% and reducing time-to-offer by 10%.

Manager Organization Development - Johns Hopkins Medicine/Sibley Memorial Hospital, Washington, DC

(2000 employees) 07/2014 – 02/2016

Increased employee engagement by 25.43% through targeted action plans based on Gallup survey results and leadership feedback.

Led over 80 leadership development sessions, improving team performance by 15% and achieving a 12% increase in manager satisfaction.

Secured $65,000 in funding for a strengths-based development program, reaching 2,000+ employees and aligning learning initiatives with organizational goals.

Developed and executed a learning strategy that resulted in a 20% improvement in employee skills across key business functions.

Revamped New Employee Orientation, increasing onboarding satisfaction by 12% and improving retention in the first 90 days by 15%.

ADDITIONAL EXPERIENCE

Charlotte Mecklenburg Schools, Executive Director, Talent Acquisition 2012 - 2013

The Newman Group, Consulting Director, Talent Management Projects 2010 - 2011

Sibley Memorial Hospital, Director, Talent Acquisition and Talent Management 2008 - 2011

Washington Hospital Center, Sr. Consultant, Talent Acquisition and Strategy 2007 - 2008

The Regional Medical Center, Director of Staffing 2004 - 2006

Via Health, Manager of Recruitment 2001 - 2004

Global Crossing Telecommunications, Senior Management Consultant 2000 – 2001 EDUCATION

PhD, English Department (Cultural Studies) University of Rochester, Rochester, New York

MA, English Department (Film Studies) University of Rochester, Rochester, New York

BA, English Literature/Psychology, Summa cum Laude McGill University, Montreal, Canada TRAINING AND CERTIFICATIONS

Strategic Human Resources Leadership Certificate – Cornell University

Prosci® Change Management Professional Certification

Gallup Certified Strengths Coach

Human Capital Strategist Certification – Human Capital Institute

Crucial Conversations Facilitator Training – VitalSmarts ADDITIONAL SKILLS

HR Strategy Development & Execution

Talent Acquisition & Management

Workforce Planning & Succession Planning

Employee Engagement & Retention Strategies

Change Management (Prosci® Certified)

Organizational Development & Culture Transformation

Leadership Development & Coaching (Gallup Certified)

Competency Modeling & Behavioral Interviewing

Strategic HR Business Partnering

Performance Management & Optimization

Conflict Resolution & Crucial Conversations

HR Technology Solutions (ATS, HRIS, LMS)

Data-Driven Decision Making & HR Analytics

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