Accounts Payable Customer Service

Shauna S. Fambro

706-***-**** Email ****************@*****.***

Notable Accounting Professional with 10 years of combined work expertise in accounts payable, finance and customer service. I have a passion for research, analysis, and building process efficiencies. Devoted to “getting the job done”, I can thrive in both independent and collaborative work environments, perform financial assessments and analysis in multiple work settings. In addition to all the great qualities above; I place great emphasis on providing the customer, whether internal or external with a positive and productive experience.

Core Competencies Include:

Interpret and ensure compliance of fiscal and related operations with governing laws, rules, regulations, and policies to protect against non-compliance ramifications

Reconcile balance sheet accounts and enter all journal entries into the automated financial control system for use in planning and evaluation activities.

Participating in general ledger, month-end close process and perform account analysis.

Responsible for managing correct coding of expenses for proper input into systems.

Determine problems with incorrectly coded expenses and recommend corrective action

Education

Bachelor of Science – Accounting Purdue Global University 07/2013

Work Experience

Airswift (Contractor) Houston, TX – (10/2021 – Present)

Business Partner III – Remittance Accounting & Compliance 10/2023 – Present (Enbridge Energy)

Research requests from accounting team on variances due to duplicate payments, return payments and payments that were disbursed incorrectly and resolve

Reconcile payable accounts on a monthly/quarterly schedule

Coordinate with the Treasury team to ensure large scale payments are funded and that refunds are credited to the correct accounts

Resolve vendor requests pertaining to payments within 3 days via ServiceNow system

Monitor payment batch status and submit payment requests via SAP

Perform accounts payable month end close

Business Partner III - Accounts Payable 03 /2023-10/2023 (Enbridge Energy)

Correct invoice discrepancies such as PO line matching, coding, price and tax corrections

Processed manual invoices, non-legal invoices, foreign currency invoices, refunds, recersals, credit memos and cash calls

Performed mass invoice upload to the SAP system

Utilized system reporting to research and resolve aged unpaid invoices

Provided direction and support to AP processors on complex processing issues

Facilitated vendor set up with vendor master by obtaining necessary documents such as bank letters and W9s

Schedule regular meetings with stakeholders to discuss ongoing invoice issues and resolution, provide guidance where needed

Accounting Analyst 05/2022-03/2023 (Pemex Deer Park Refinery)

Reconcile accounts weekly to minimize variance and discrepancy balance rollover, if there is variance rollover provide proper support and plan for resolution going forward

Upon account research and plan of resolution post correcting monthly, quarterly and annual journal entries and/or true ups if necessary

Monthly review of actuals to ensure that finance department costs are on target with plan

Compile data and assist with annual planning of finance department budget

Notify management of opportunities for cost savings, as well as develop plan of action to address discrepancies or areas where adjustments may be needed

Serve as finance liaison to company stakeholders to assist with reviewing cost center allocations and completion of adjustments to costs as necessary

Extensive experience with month/quarter/year end close accounting activities such as closing entries, accruals and true ups

Complete ad-hoc projects as assigned such as large journal entry and data file uploads

A continuous improvement mindset combined with a focus on analysis, allows for creative thinking to aide in streamlining processes

Accounts Payable Analyst 10/2021-05/2022 (Pemex Deer Park Refinery)

Assist requesters with project coding for invoices as well as reviewing goods/services receipts on purchase orders

Correct PO matching and assist with validation of aged invoices

Submit employee expenses into SAP Concur and update employee information as needed

Perform monthly vendor statement and account reconciliations to ensure variances or discrepancies are resolved by Accounts Payable month end

Proactively research and resolve open goods receipt/invoice receipt older than 30 days to reduce amounts to accrue and maximize paid on time metric

Assist requestors with obtaining vendor information if necessary, including requesting and receiving W9 forms, verifying banking information via phone and company letterhead

Submit vendor changes such as payment terms (per approval from Contract & Procurement) address, banking information and name changes to vendor master data

Monitor vendor dispute timelines to ensure resolution in a timely fashion via ServiceNow ticketing system

Provide advice and resolution to stakeholders on complex issues such as over/underpayments or unusual trends and provide explanations and preventative measures i.e. process improvements where necessary

Worley Parsons – Houston, TX 08/2019 – March 2020

Accounts Payable Analyst (Global Advisory Team)

Accurate and timely processing of complex or time sensitive invoices (Advances, vendor payments), checking vendor invoices with the purchase orders/agreements and entering them by ascertaining the correct expenses to be accounted

Implemented contractor agency process to ensure that contractor hours are matched, paid and reconciled correctly.

Constructed cash call/pay when paid process to ensure that project services are paid in full at project completion.

Assists with approval of payments, verifies that disbursement amounts match payment batches.

Interpret Oracle complex and simple Purchase Orders for matching and uploading Excel templates into Oracle and resolve exceptions

Scrutinizing invoices and ensuring that all internal policies & procedures are adhered to and where the invoice details are incomplete, contact the relevant person and get/track revised invoices

Passing monthly accounting entries Journal Vouchers and meets the deadlines preparing certain expense schedules related to statutory audit

Communicates with company stakeholders to coordinate timely payment of sensitive accounts such as rents and utilities.

Manage disputes timelines to ensure resolution within 5 days.

Provides advice and resolution to stakeholders as well as the outsourced team on complex issues such as overpayments or process improvements.

Assists with month end closing, calculating statutory liabilities and providing the data in the required way to the tax group for tax assessments, etc.

Sysco Shared Services – Houston, TX 08/2014 – 05/2019

Staff Accountant I (Accounts Payable/Payroll)

Identifies discrepancies and works with Team Leads and operating company staff to resolve.

Support accounts payable activities to ensure accuracy and timeliness of invoice entry and coding

Prepare accounting related entries to numerous registers, journals and logs

Perform monthly bank settlements

Provide detailed analysis and explanations of all transactions

Maintains vendor and customer rebates agreements and reconciliations

Completes monthly check request for vendor rebates and provides coding direction on rebate checks received from customers.

Process weekly payroll entries and reconcile Stock and 401K accounts.

Maintain and update records and reports for profit and loss, taxes, liabilities, and assets on a monthly, quarterly and annual basis.

Member of special projects team that assists with clearing aged items from various Accrued Payroll accounts and a member of the Unclaimed Property check request team

Assisted in spearheading a process improvement and accuracy checkpoints to a monthly journal entry due at month end.

Trained new employees as well as completed process documents for accounting procedures, journal entries, reconciliations, reporting and process improvements.

Accounts Payable Invoice Processor III

Processed intercompany invoices, researched open goods receipt/invoice receipt older than 30 days. Reduced amounts to be written off by getting past-due invoices paid.

Worked closely with purchase departments at various Sysco operating companies, as well as AP Disputes and external suppliers to resolve goods receipt, inventory and pricing discrepancies.

Worked closely with the General Ledger department to recode transactions that have been coded to incorrect accounts or profit centers and worked diligently to meet weekly and monthly department deadlines and metrics.

Completed ad-hoc projects as assigned.

Accounts Payable Invoice Processor I

Coded merchandise P.O. invoices including performing 3-Way Match in SAP and processed direct invoices, indirect expenses, freight invoices, and intercompany invoices.

Coded non-P.O. invoices, verified support and contacted requestor when necessary.

Processed over 2400 P.O./non-P.O. invoices a month and identified SAP purchase order and pricing discrepancies and collaborated with Requestor, AP disputes, operating companies, IT and other appropriate departments for resolution, as needed.

Routed invoices to pricing department, operating company or others for further processing when necessary. Communicated and corresponded with supply chain to obtain goods receipt on purchase orders.

Technical Skills and Computer Programs

0.SAP

1.AS400

2.Oracle R12, Oracle Cloud

3.MS Office (Outlook, Word, Excel and Power point)

4.Microsoft Access

5.Service Now

6.SAP Concur

7.NetSuite

8.SharePoint

9.Power BI

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