Operations Manager Customer Service
Resume:
Lachlan Olischefski
**+ year Operations Manager/Supervisor
Edmonton, AB T6C 0M8
**************@*****.***
1. Ability to adapt to new location or environment with organizational assignments in Edmonton, Toronto, Windsor, Saskatoon and Calgary
2. Responsible for Dispatch control in cities of Edmonton, Calgary, Toronto (Concord) and Windsor 3. 20+ year Management professional within the transportation and warehouse production. 4. Accustomed to managing 10 to 12 hours minimum daily shift 5. Responsible for all areas of facility management and maintenance with working with contractors and vendors
6. Positive “can do” attitude with sense of urgency 7. All areas of responsibility of managing operations and planning production facilities with up to 80+ team members.
8. Extensive experience within Courier, Food and Express/Freight delivery production industry. 9. Warehousing industry with a priority of Customer Service excellence. 10. Key components of management style are trouble shooting resolution,. high accountability by training and mentorship
11. Safety oriented training facilitator
12. Priority of expense reduction focus while maximizing productivity. 13. Previous experience managing all shifts available 24 hours on call 14. I am willing to work any and all shifts required including nights and weekends 15. Willing to consider relocation for acceptable opportunity. 16. Responsible for managing staff and problem solving for retail customer counter sales Willing to relocate to: Lethbridge, AB - Calgary, AB - Red Deer, AB Personal Details
Highest Level of Education: Secondary School
Total years of experience: 25
Work Experience
Assistant Site Manager
TMS International LLC-Edmonton, AB
March 2023 to May 2024
Manage daily Operations of a team of 15 Operators and mechanics as a Unionized Steel contractor at the AltaSteel site in SE Edmonton refinery area. Responsible for all daily operational activities in a Safety sensitive environment responsible for Safety compliance training in addition to interviewing and hiring including reference and background audits.
Plant Operations Supervisor
ABCRC-St. Albert, AB
February 2022 to August 2022
Supervise and Manage an afternoon shift daily from approximately 1:00pm to 10:30pm from Monday to Friday consisting of 25 to 30 team members processing 30 to 40 trailers daily. Responsibilities include all related operational functions within a Unionized environment including work assignment, training, scheduling, Payroll, sanitation, MHE, equipment, facility inspections, Health and Safety and closing of facility among numerous others.
Terminal Manager
Canpar Transport-Edmonton, AB
December 2014 to July 2019
As the Edmonton Terminal Mgr was responsible for managing approx 45 employees and their safe, efficient and time sensitive in Unionized environment. His included daily Operations of all warehouse personnel, material handling equipment and delivery functions while processing between 5000 and 8000 packages daily of a 6 day Operation. Accomplished zero accidents for 7 consecutive months in 2018. Increase satisfaction by reducing system defects such as damages and missorts through process analysis and accountability.
Shipping and Material Handling Foreman
JBS CANADA-Brooks, AB
March 2013 to June 2014
Managed Fast paced shipping environment in large beef processing facility responsible for all Operational activity including 80+ Team Members.
Hub & Preload Supervisor
Canpar express-Calgary, AB
March 2011 to March 2013
Warehouse and Customer Service responsibilities directing to process and dispatch a work group of 40 warehouse and driver group.
Operations Warehouae Assembly Supervisor
Western Grocers/Loblaws-Saskatoon, SK
January 2008 to May 2011
Operations Superviser responsible for fast paced Warehouse environment with over 50 employees within Produce, Meat and Maintenance departments. WMS, Payroll and Quality control with Sanitation responsibilities included.
Operations Supervisor
UNITED PARCEL SERVICE-Windsor, ON
February 1996 to April 2006
Operations Supervisor responsible for all areas of domestic Delivery Dispatch Operations including Customer Service enquires and complaints to respond and execute service recovery. Other areas of responsibility included Warehouse Operations, Delivery Drivers group and fast paced demanding Production environment.
Education
High School in Business
Jasper Place Composite - Edmonton, AB
UPS SLS Supervisor Leadership School in Operations Management Winthrop University - Rock Hill, SC
UPS New Management Orientation - 1994 in Development of the Business Professional
UPS HR Training Operations - Vancouver, BC
Skills
• Logistics (10+ years)
• Freight Experience (10+ years)
• Driving (10+ years)
• Supply Chain (10+ years)
• Profit & Loss (10+ years)
• Process Improvement (10+ years)
• Transportation Management (10+ years)
• Transportation Management Systems (10+ years)
• Payroll (10+ years)
• Management (10+ years)
• Warehouse Management (10+ years)
• Load & Unload (10+ years)
• Delivery Driver Experience (10+ years)
• Budgeting (10+ years)
• Interviewing (10+ years)
• Warehouse Experience (10+ years)
• Facilities Maintenance (10+ years)
• Office Management (10+ years)
• Human Resources (10+ years)
• Operations Management (10+ years)
• Leadership (10+ years)
• Recruiting (10+ years)
• Microsoft Word (10+ years)
• Warehouse Supervisor Experience (10+ years)
• Kronos (10+ years)
• Supervising Experience (10+ years)
• Inventory Control (10+ years)
• Conflict resolution (10+ years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Mentoring (10+ years)
• Employee Orientation
• Training & Development (10+ years)
• Team Management (10+ years)
• Continuous improvement (10+ years)
Languages
• English - Advanced
Certifications and Licenses
WHMIS
May 2018 to Present
Professional guidelines
Extensive safety training
WHMIS 2015
Continuous improvement
Distracted Driving
Defensive Driving
Straight Truck
Navigating Intersections
Backing Techniques
Drug & Alcohol Reasonable Suspicion
Drug & Alcohol Policy & Guidelines
Code of conduct guidelines
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