Customer Service Personal Care
Resume:
BIAHNA
HORNE
**********@*****.***
Bold Profile
Professional in personal care administration skilled in managing operations and ensuring high-quality resident care. Effective team collaborator with strong focus on achieving results and adapting to changing needs. Expertise in regulatory compliance, staff training, and resource management. Known for reliability and results-driven approach.
Efficient [Desired Position] with solid background in transportation dispatching. Coordinated and managed routes to optimize efficiency, ensuring timely deliveries. Demonstrated strong problem-solving skills and effective communication with drivers and clients. Experienced with title documentation processes, ensuring accurate and compliant record-keeping. Uses meticulous attention to detail and organizational skills to manage complex paperwork. Knowledge of regulatory standards and customer service, fostering seamless operations and client satisfaction.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. PROFESSIONAL SUMMARY
SKILLS
• Dementia care
• End-of-life care
• Behavioral management
• Care planning
• Medication management
• Transportation coordination
• Activity coordination
• Title processing
• File management
• Deadline management
• Notary public
• Accuracy and precision
• Attention to detail
• Time management
• Problem-solving
• Customer service
• Data entry
• Conflict resolution techniques
• Weather conditions awareness
• Public relations management
Shipman Family Care - Personal Care Home Administrator Rockingham, NC • 03/2022 - Current
Harris Teeter Distribution Center - Transportation Dispatcher Indian Trail, NC • 03/2021 - 02/2023
WORK HISTORY
Fostered a positive work culture through staff recognition initiatives, team-building activities, and effective conflict resolution techniques.
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Promoted a culture of continuous improvement by encouraging staff input on process enhancements and recognizing their contributions toward positive change.
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Built strong relationships with clients to deliver emotional support and companionship.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
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• Assisted with end-of-life care.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
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Handled incoming calls and emails from customers regarding issues with deliveries.
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Created delivery routes and optimized plans for traffic, road conditions, and other factors.
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Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
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• Employee management
Richmond Senor High
Rockingham, NC • 06/2012
High School Diploma
EDUCATION
License Plate Agency - Tittle Clerk
Rockingham, NC • 01/2017 - 03/2019
Dollar Tree Stores - Store Manager
Raleigh, NC • 04/2013 - 03/2015
Spectrum Information Services - Spectrum Tech
High Point, NC • 04/2012 - 03/2014
Checked that each scheduled route was appropriately covered by delivery drivers.
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Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
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Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
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Worked closely with customers to effectively resolve issues and complaints.
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Developed strong relationships with clients through proactive communication and problem-solving support.
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Streamlined title processing by efficiently managing documentation and maintaining accurate records.
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Analyzed title documents to identify potential issues and resolve any discrepancies.
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Contacted [State] Motor Vehicle Department to determine status of pending titles.
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• Communicated with customers to resolve common title issues. Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
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• Calculated and remitted state sales tax, service, and other charges. Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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Managed inventory control, cash control, and store opening and closing procedures.
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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
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Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
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Actively contributed ideas during strategy sessions that resulted in increased member engagement.
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Collaborated with other recreation staff in developing new recreational activities.
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Assisted in preparing recreational materials and supplies for each activity.
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Monitored participation in recreational activities to provide assistance to participants.
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True, 1-888-***-****, 1-888-***-****
SERVICES - LANGUAGEASSISTANCE
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