Customer Service Outside Sales

JOHN GRAVELLE

Houston, Texas *****

**************@*****.***

Professional Overview

Dynamic sales and customer service professional with comprehensive experience in outside sales, showroom sales, and interior design services. Adept in residential and commercial furniture, fixtures, accessories, and remodeling projects, including kitchen and bathroom renovations. Successfully transitioned to roofing and exterior design applications, specializing in James Hardie Siding and energy- efficient windows. Eager to leverage entrepreneurial expertise, extensive product knowledge, and top-tier customer service skills in new career opportunities. Open to all positions where these talents can be effec tively utilized.

EXPERIENCE

Lyft, Uber, GrubHUb

Ride Share and Delivery

• Full and Part Time Houston, TX 2017 to Present

• Perfect 5 Star Rating

Bath Planet

Outside Sales Design Consultant / Bathroom Remodel Houston, TX 2020 to 2021

• Utilized extensive design background and selling skills resulting in a 30-35% closing rate

• Evaluate project, define scope of work materials needed and determine cost of project

• Created detailed drawings of finished remodel to assist tradesman in understanding customer vision and project details

JC PENNEY

Outside Sales Design Consultant Hard/Soft Window Treatments Houston, TX 2014 to 2017

• Ranked # 2 in Sales South Texas 2015

• Closing rate 76.6%

• Customer satisfaction lead to dozens of referrals

• Added to an already extensive design background

• Completed 360 hours of classroom training

HOME DEPOT HOME SERVICES

Outside Sales Consultant Houston, TX 2007 to 2014

Rank #1 in all product sales 2011, Houston, Austin, San Antonio

Rank in the top 5% in roofing sales nationwide

Rank #1 in gutter sales nationwide 2009

Oversaw product knowledge across 12 store locations, ongoing training and development

Extensive in home presentations

WINDSWEPT INTERIORS Houston, TX 2000 to 2007

Sole Proprietorship, Design Consultant/ Contractor – Freelance/Entrepreneur

● Completed a $250,000 project with the University of Houston March 2006

Interior residential and commercial design projects

Furniture and accessory manufacturer representation

Successfully increased profit margins from inception to over 48%

Successfully increased project sales with various clients by 100 to 200% above initial project design and consulting contract

EXPRESSIONS CUSTOM FURNITURE Houston, TX 1999 to 2000 Merchandise Manager & Sales Representative

Promoted to Merchandise Manager sourced new vendors

Opened accounts and determined inventory stock levels

Recommended product selections and negotiated purchase orders and buy back agreements

Conducted sales of interior project design products for new home buyers

Contacted real estate agents to promote interior design services to home buyer referrals EDUCATION

International Academy of Design - Chicago

Houston Community College - Interior Design Program (ongoing education) Training Alliance - City of Chicago - Office Administration – Computers Leisure Learning Unlimited, Inc.- MS-Excel-Intro, MS-Excel Level 2 Houston Sales Seminars : Training – Marshall Fields, Neiman Marcus, Home Depot Home Services Bernhardt Factory : Production Seminar – North Carolina Leathertrend Factory : Production Seminar (Furniture Upholstery) – Mexico Numerous Management, Organization and Sales Seminars AFFILIATIONS

COMMUNITY HALLOWEEN MAGIC - Fundraising Committee – Co-chair Silent Auction SERVICE MUSCULAR DYSTROPHY ASSOCIATION - Performance Committee HOUSTON CORRIDOR ANIMAL RESCUE- Pet Foster as needed since 2007(current) WEDNESBURY LANE TOWNHOME ASSOCIATION - Board of Directors and Community Change Agent

*Footnote:

I took up rideshare work to support my brother, who traveled from Chicago for cancer treatment. The flexi bility allowed me to be there for him and my mother, who also fell ill during this period. Despite three and a half tough years, they both eventually passed away.

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