Human Resource Home Health

Dear Sir or Madame,

I am interested in being a part of your administration/home health team. I am the individual you are looking for in a qualified candidate. My background and qualifications will represent to you my accomplishment and drive to succeed in any area of human resource management, compliance- training and development, project management, training and development, payroll, credentialing, onboarding, orientation and training, software systems, medical, and healthcare administration.

If you are seeking someone who is upbeat, motivated, caring, determined, and has organizational skill than consider what I have to offer. One who understands change, commitment, and diversity amongst the corporate atmospheres.

In Closing, I respond well to hard work, and challenges. I am a self -starter with strong analytical critical thinking skills with the ability to work in a team environment as well as independently. I have completed my degree at University of Online with an associate in healthcare administration and graduated March 21, 2010, and double bachelor’s in healthcare administration and organizational management conferred April 8, 2024. I am furthering my education in MBA Human Resource Management-attending. While you consider this job opportunity for me, take note of my past work experience where I have succeeded in every area. I would be happy to have an interview and. I certainly look forward in exploring options of employment with you.

Yours Truly

Nicole Hall 1637 Cedar Springs Circle Clarksville, TN 37042 Cell: 615-***-****

Nicole Hall 1637 Cedar Springs Circle, Clarksville, TN 37042 615-***-**** Email: ***********@*****.***

Objective: To continue growing and advancing within the healthcare/management community while utilizing my skills and experience for the growth and success of the organization.

Qualification Summary

Business Office Manager

Compliance Management

Project Management-Healthcare

Onboarding, Credentialing for Physicians

Healthcare Administration-Internal Medicine (Supervisory)

Human Resource Management (Healthcare)

Customer Service Account Retention

Workers Compensation Claims Handling (Healthcare)

Supervisor Unit Secretary (Hospital)

Veteran Service Representative/ Physician Scheduling Internal Medicine, Medical Insurance

Disability Examinations Claims/ Financial Counseling/Benefits Coordinator/Insurance Verification (Healthcare)

Multiple Software and Payroll Systems (Epic, Workday, Salesforce, and many others

Professional Employment:

LHC Group- Suncrest Home Health June 2024-Present (40hrs) Clarksville, Tennessee Human Resource Manager

Overseeing all administrative and financial operations within a home health agency, including patient billing, accounts receivable, insurance verification, managing office staff, ensuring compliance with regulations, and maintaining accurate financial records, acting as the primary point person for the agency's financial health and administrative functions.

Credentialing for Physicians

Proficiency in software systems and electronic health records, onboarding, I-9, and background check processing, compliance-policy and procedure trainer

Proficiency in Medicare and Medicaid regulations

Project Management

Department of Benefits Administration December 2022-June (40 hrs.) Nashville, Tennessee Legal Administrative Assistant and Veteran Service Representative (Compensation and Pension)

NCC contact Center representative (Public Service Contact)

Provide in-depth information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of the VA benefits and related non-VA benefits.

Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, resolves claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

Internal Medicine Advanced Medical Support Assistant (Primary Care) and Whole Health PACT TEAM

Plan, direct, analyze, and coordinate administrative activities of the clinic on matters pertaining to the delivery of primary care to patients. Daily reports and lead weekly meetings for our team.

Project Management-rolling out Teams for middle Tennessee

Manage insurance verifications and scheduling of patient services for all clinic providers and nine resident physicians.

Medical Insurance Verification

Assure efficient, effective, and productive clinic and staff utilization.

Organizing and overseeing the daily activities of a healthcare facility, communicate with different departments, maintain ten doctor schedules, and ensure adequate patient care.

University of Cincinnati Health Systems November 2017-January 2020 (40 hrs.) Cincinnati, Ohio Health Systems Specialist/Internal Medicine

Project Management-Oversees a group of Program Support Assistant(s) in performing work related to the administrative auditing and vouchering for payment of all invoices for outpatient authorized and unauthorized medical claims, for Home and Community Based Program(s).

Credentialing for Physicians, Compliance management

Estimates and reports on the expected time of completion of work and maintains records of work accomplishments and time expended and prepares production report as requested.

Maintains a current knowledge and answers questions of other employees on procedures, policies, directives, etc., and obtains needed information or decisions from supervisor on problems that arise.

Training and monitoring employees in accurate data input.

Must be familiar with all phases of proper processing of fee medical, Home and Community Based Programs, authorized and unauthorized medical claims, travel, inpatient fees for services claims.

Develops short- and long-range goals and coordinates the quality assurance plan.

Data Entry, Customer Relations, Audits

Work ques, Referrals, multi-lines.

Works with administrative services to develop the PI/SR concepts in services such as Human Resources (HR) and others to meet performance monitors. Works with clinical services to develop service agreements for each clinic area. Medical Insurance Verification

Community Health Systems (Crestwood Medical Center), September 2016 - May 2017 Huntsville, Alabama Unit Secretary Supervisor

Compliance ManagementConsults/Physician Orders, Credentialing, Navigate software systems.

Admissions/administer and maintain patient records, break down medical charts for record keeping and coordinate billing.

Discharges/Medical Charting/Reports/Fax

Supervised twenty employees.

DIRECTV, Huntsville, Alabama September 2014-April 2016 (40 Customer Account and Retention Specialist

Handling customer requests including, collections, billing account verification registration, adjustments, and high priority customer conflicts.

Performed customer account troubleshooting through ten complex software systems while fostering a customer service efficient and friendly attitude.

Leadership roles in huddles, focus groups, top sales performance, and customer service for 2015.

Motivating team performance and team building, consistently meeting aggressive goals.

Doctors Exchange, Huntsville, Alabama January 2000-May 2013(40 hrs.) Human Resource Executive Manager for Internal Medicine-March 2002-2013

Project Management

Utilize an expert level of knowledge and skill in applying the full range of HR methods, principles, and practices.

Registration for all patients, supervised more than thirty- five employees

Provide technically accurate interpretations of negotiated agreement provisions.

Recruitment, staff development, team building training and policy enforcement.

Workers’ compensation claimed and oversaw electronic medical records. Medical insurance verification

Payroll/Evaluations, Diversity, and Inclusion Trainer, and onboarding

Education:

The University of Arizona Global, Chandler, Arizona MBA-Human Resource Management November 2024-Present- attending

The University of Arizona Global), Chandler, Arizona Bachelor of Arts, Healthcare Administration and Organizational Management Presidents List: Aril 2024-conferred G.P.A. 3.45

University of Phoenix Online, Phoenix, Arizona Associates of Arts, Healthcare Administration and Minor: Human Resource Management Presidents List: April 2009-March 2010 conferred G.P.A. 3.53

Memberships:

National Society for The Blind January 2013-Present Order of Eastern Star June 2013-Present Ambassador UC Health November 2017-October 2019

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